The UPS Store

They are always so nice and friendly and helpful! I know whenever I go there I’m gonna be well taken care! Amber always has a smile on her face and provides good customer service! I recommend Hellertown UPS store to anyone!

I went in at 9:10 AM on 10÷21÷15 to get a mailbox for personal/​business use. The man working at the counter was so rude to me. I started filling out the form and he kept snapping at me about things as I quietly worked to fill out the form. «You know you are going to need two forms of ID.» «yes sir, it’s clearly stated on the form and I’ve been reading for the last 35 years»…I thought this, didn’t say it.
It was almost like this grumpy, grumpy man was trying to get me to walk out. «You know it will take 3 – 5 days for them to process this.» So and so forth.
I eventually had to walk out on this Santa Claus/​Biker dude hybrid reject as it was clear this organization did not want my business. Why sign a mailbox commitment for a year if I would ever have to work with that jerk? I dumped the forms in the garbage can by the Giant next-​door as I had absolutely no intentions of ever using this shop ever again.

They always try to over charge you and add services to your shipment that you don’t ask for. If you go in knowing exactly what you want and tell them you don’t want the extra stuff and then review your receipt carefully to make sure they didn’t trick you, then it’s okay and convenient.
They ask you the value of the package and then automatically add insurance of that value to your shipment. I thought they were asking me the value bc. it was required for the shipment; but they immediately added it to insurance, which is optional.
I approached them on this and they said that’s just the way they do it and for «those values» insurance is required. When I asked them why the receipt said «optional services» — optional being the key work /​i.e. not required — their attitude got very offensive and huffy and puffy as they reluctantly took off the «optional» charges for insurance which I did not order.