First Financial Bank

Seriously, take your money elsewhere. They don’t work with you at all, the teller supervisor, Tiffany, is a rogue teller who will shut your card off without telling you, their customer service is awful (15+ minute hold time) and you’ll just leave there more frustrated than when you came. They are all about $$ and bottom lines and not about working with the customer, even when they’ve fallen on hard times. If you want a bank that wants to make a buck off of you, go for it! If you want a bank that’s going to work with you in the good times and the bad, go somewhere else.

I’ve had an account with First Financial Bank since I was 16, back in the good olé day when it was Hebron Deposit. In those days, this bank was truly a community institution as the teller knew you by name, not by account number.
Though things have gotten less personal since the buyout years ago, I’ve never had any major complaints about my service. My questions have always been answered quickly and knowledgeably, and I think thier checking and savings account plans are pretty competitive. One drawback is that they don’t have many ATMs in Northern Kentucky (or Cincinnati, for that matter), but I live pretty cashlessly these days anyway.
A few years ago, when I was the victim of identity theft, First Financial’s customer service department quickly put a hold on my account and refunded the fraudulent withdrawals promptly. I was very pleased how they handled this difficult situation.