Carls Jr

I wanted to try the new Mushroom & Swiss burgers, (one of my favorite burger combos, and I loved the one they did back around 2006-​ish). Unfortunately this particular location was in complete disarray.
The person at the register walked away without a word before I could order, (I was standing right in front of him), and when he came back he mumbled, refused eye contact and interacted as little as possible.
We finally found the one nearly-​clean table in the dining room and sat down. When the same guy brought the food out a ridiculous 15 minutes later (in the nearly-​empty, yet incredibly filthy dining room), he brought fries instead of the zucchini I’d ordered. He then took the whole tray back to replace them, came back and set it on the table without a word… and without Ranch. I asked for some, but he turned and walked away without acknowledging me, so I had to follow him back to the counter to get it. Then I opened the burger’s box and was greeted by an overly-​dark bun, unripe and inedible crunchy green tomatoes, and CHEDDAR cheese. It was awful.
Had I not been on a 30-​minute lunch break, I would have brought the whole mess back to the counter and requested a refund. As it is, we spent a combined total of about $ 25 for an aggravating and completely unsatisfying lunch break. I asked my fiancée to kindly punch me in the face the next time I suggest Carl’s Jr, as it would be much more pleasant than returning.

I can read the owner’s manual in my car front to back in the time it takes to get through the drive thru.
I’ve easily spent more gas money here than money on food.

I just hit the drive through. Just an idea folks, it’s ok to include napkins with a to go order. If it takes almost ten minutes for the guy in front of me to get his order, it’s ok to make a fresh order of fries. Maybe they can take a look at their process. It would help.

We walked up to the counter– no smiling faces. Then the kid behind the counter said he would be with us in «just a second». He kept having to call out orders, not numbers. I thought that was why there were numbers? Then he kept walking by and ignoring us. It’s not busy. What the heck? Barely said a word to us when he finally took our order. Handed us our receipt, didn’t tell us our number. And walked off. (Thank God I can read!)
No one working seems very happy. Nor fast. It’s dirty.

I ordered burger here three times. The first two, they gave me wrong orders. The last time, I got a cold burger instead of a freshly made burger. I think the workers here are careless and lazy. I hope that their supervisor read this comment and try to improve the customer service here.

We have been ordering from here on occasion for about the last year. Their taco salads were the bomb. Emphasis on «were». Unfortunately, the quality control of the only thing we order here has gone downhill and the level of spiciness has gone off the charts making the meal completely unenjoyable.
Let’s face it. The taco salads used to be really good, otherwise I would have never gone here. But how can you enjoy the salad when the shell is sometimes broken; kind of a shame since they rocked the shell used to house the dish.
The presentation of the ingredients looks like a hot mess. Sometimes our orders would have too much lettuce, other times not enough meat. And It’s just thrown in there looking very unappealing. Doesn’t anyone know that the «visual» aspect of eating is a huge part of the meal?
Clearly there is no consistency with the food products they produce. And, you can definitely tell that the staff does not care anymore. Pity… now we have to go somewhere else to get our taco salads.

For your health and safety, DO NOT GO HERE.
I prefer to award ZERO stars.
Yuck! Walked in and heard a lot of banging coming from the men’s bathroom. Hard to miss since the bathroom is directly to your right upon entering. The bathroom door was open, someone was tinkering with the plumbing.
As we stood in line, the manager came out of the bathroom with a wrench in hand, walked behind the order counter. Placed the wrench next to the food about to be served and proceeded to take an order at the register without washing his hands!
WTF… Disgusting!!! HE DID NOT WASH HIS HANDS and he’s touching all kinds of things. I said, «Hell no!» and walked out. There’s no way I’ll ever come back here.
I understand things happen at all food establishments. How can the staff be expected to follow safety protocols when the manager doesn’t? C’mon!

Mediocre food, confused and completely unmotivated help… I’d make a comment using the tortoise and the hare, but really, they could both finish their races many times over before this place got you your burger.

Moronic me inadvertantly ordered a #5 instead of my intended #3. When my burger arrived, I opened the container and saw my mistake and instantly realized the mistake was mine and not theirs. I walked up the counter with my undesired burger and pronounced my mistake and said that I would gladly pay for the correct burger as the mistake was totally mine. They said «No problem. No charge.»
Thanks friends! Now, I love the Western Burger that much more!

This is totally one of my favorite Carls locations. They do the Green Burrito Taco salad well, and they make the santa fe six dollar burger out of this world, and when you ask for that burger with extra santa fe sauce, they don’t mess around (clearly i’m a fan of the spicy mayo)
the criss cut fries are killer too — and great for dredging in extra santa fe sauce.
Good staff (although sometimes slow during lunch time) plus great people watching — there is this couple who brings thier lunch in there every friggin day, and orders drinks and does the cross word — if it wasn’t for that cross word, I don’t think they’d talk.
go for the people watching, stay for the 6 dollar burger.