BirdSong Property Management

Eek is correct per my stay late June 2015 (still no deposit back).
What a experience (very bad) we had and we were there for a wedding weekend. A wedding that was ours… not us in town for a friends wedding. Our wedding weekend! 1. DO NOT EXPECT YOUR deposit back… just accept this fact. The house was dusty, not clean and just really filthy 2. In the middle of our weekend… the gardeners came by with two big trucks in the afternoon to clean the outside… HELLO THERE are renters here all weekend and your now blocking the driveway to my rehearsal dinner. GEEZ. It is 102 degrees outside… NO ONE IS going to be outside on the patio (there is NO POOL anyway) 3. We called to complain right away about the dirty house and for them to tell these gardeners to depart… the property mgmt company apologized but NO ACTION WAS TAKEN. The men didn’t move for over 2 hours – yes I was late to my own rehearsal dinner with my party. When we fought about having our deposit back they suddenly didn’t recall our compliant of these gardeners with their large trucks blocking the driveway and the dirty house Unprofessional… uncall…a shame really. If I can give 0 stars… I would. This is why AIRBNB is better… much better because they care about customer service! BirdSong has no customer service… you are just a # for BirdSong and they keep your $$$. THIEVES.

One of the worst, if not worst experience I have ever had booking a vacation getaway. The type of operation they run is old school and is always trying to find a way to charge extra even without proof. DO NOT work with this property management company at ALL cost. It is worth paying more for someone else because this company will find a way to cheat you. Expectations were not met, and you might as well stay at a local motel than deal with this type of service. STAY AWAY!

A HORRIBLE experience and I will not use this company again. We walked into one of their homes filled with cob webs EVERYWHERE, the place was not cleaned, and they scheduled landscaper to come in for a couple of hours in the morning which woke us up from our sleep while he was blowing leaves in the backyard. This could that not have been scheduled at a better time? Not only that, the shower drainage system is completely faulty which causes your showers to only last a few minutes (tops), before the whole entire bathroom floods. Actions with this property management company is slow and their systems are outdated. If you are staying in Healdsburg, avoid working with this management company at all times.

Renter Beware. This Property Mgmt. co will use their industry knowledge and experience in order to cheat you out of your deposit. Of the 2500 they had they gave me about 450 back. Despite the fact that we left the property in better condition than when we moved in, much better. The place was a disaster when we moved in but we were in a hurry to move so we accepted it anyway. There was paint in all the tubs that the previous tenant had painted the walls a million different colors with so we had to clean pain off everything upon moving in. Not only that but the place was filthy, there was candle wax all over the floors the blinds had been chewed up by the previous owners cats, etc etc the list goes on. We spent the first 3 weeks there just cleaning and repainting. The landlord gave us a couple weeks free rent in order to deal with the condition of the place. Little did I know at the time they would just take that out of my deposit at the end. No money saved.
In addition every single major appliance broke while we were there. The microwave didn’t work when we moved in and all the other things dropped like flies along the way. Each time and appliance broke the landlords would go though a ridiculous process that made repairs take 1 – 2 months of each item. Smaller things that broke like the laundry room door for they would never fix. I would report it and they would just never get around to it. Other repairs were not completed like their was cat damage when we got there in the bathroom and they sent their repair person n who partially fixed it but never texturized or repainted. I reported my oven broke over Thanksgiving and they still did not have it fixed by Christmas, yet insisted they were doing their «best». I tried to give them every opportunity to redeem themselves and become responsible property managers before Unilocaling cause honestly this is really not what I would like to do. However due to the absolutely egregious disregard for their tenants I feel it is my responsibility to warn others.
At the end they acted like they needed everything to be absolutely perfect and took all this money for lack of texturizing on painted areas etc, it was like that when we got there and of course they tried to blame us for it. They are greedy, lazy, money hungry wolves.
Birdsong property management should be call Wolf Pack Property Management. There are No Birds and No Songs only Wolves who use their knowledge to do the bare minimum and take as much from you as they can.
If you are in one of their properties take photos of everything. They will try to blame you at the end for everything and anything wrong with the property. There is no good will or common decency on their end so treat them as suspect, make a file of everything that occurs during the entire tenancy because you WILL have to try to defend yourself at the end.

My family rented the Chalk Hill Road Estate in June. The dishwasher was not operable. We notified Birdsong about the problem. They offered to have a housekeeper come out and wash dishes. We did take them up on the offer once, however it was not practical to think that someone could drive out every time we had dirty dishes to clean. (The house is about 14 miles outside Healdsburg.). With 9 people staying there that adds up to a lot of dishes. It is our understanding that the dishwasher has not been functional for quite some time. when we complained we were told that it broke during the previous renters stay. We should have been notified prior to our arrival. A working dishwasher is key to a stress free vacation. In addition, the water has a heavy concentration of hydrogen sulfide giving off a smell of rotten eggs. It permeates the residence and makes bathing unpleasant. If we had been told ahead of time of these conditions, we would not have considered renting this property. We followed the rental agreement explicitly. Birdsong was not as forthcoming. We requested a refund of the cleaning deposit as compensation, but they rejected this.
The property is nice for a large group. If it hadn’t been for the above mentioned problem, I would have given it a higher rating. The resolution of these issues is disappointing.

My husband and I just love Healdsburg and love to get friends to come with us there on vacation. We’ve rented a few houses from Birdsong Property Management. I have always found them to be reliable, honest, and easy to work with, whether it’s at the last minute or months prior to a trip there. They must choose their houses carefully as they are consistently clean and well-​maintained. We especially like Vinehaven and are disappointed when it’s not available. With 3 bedrooms, and 2 bathrooms, it has gorgeous backyard gardens with a vineyard view (especially from the hot tub). It’s not fancy but it’s so clean, decorated nicely, and conveniently located. We look forward to returning to Healdsburg for many years and will ALWAYS use Birdsong! Thanks for the good times you have already given us!

RiverHouse was visited by me in October 12 – 13 in 2013 and this was the worst house I have ever been! We arrived at the home and it was not what we expected but we had to LEAVE in the morning because when we woke one of us were BITTEN BY BED BUGS!!! When we told Birdsong Property Management the said they WOULD REFUND ME THE REST OF THE WEEK.
THEY DID NOT! Not only did they cause us harm but they did not live up to their word. So we got stuck PAYING $ 3200 for one night that came with BED BUGS!!!
I would NEVER stay in one of there properties that they manage! I would never stay at RIVERHOUSE!
Be Aware of this company!!! I would give them a NEGATIVE STAR if I could!
Lisa

They have managed our property for 5 years. It has been pretty smooth, but the test for me was this week as we had our tenant checkout. The property was professionally cleaned at our expense to prep for sale, and in just days the tenant made it pretty filthy. In the conversation with Birdsong — they were very apathetic. I am disappointed in their desire to take care of us as property owners. I was left with the feeling that they cannot be bothered to complete our 5 year relationship with any personal touch. They refunded the tenant’s security deposit without viewing the property and basically shrugged at our duplicate expense for cleaning again. Just told us to pick up keys at a UPS store. All-​in-​all, when we questioned their service and pushed back with what we thought was proper care, they shut down. Not impressed. They sold us on stellar service and we paid top rate as industry standards go. Did not think I’d have a review like this to write about them some years ago…

This property management company was fantastic to work with. They are very attentive. They made the check in process a delightful experience. They were detail oriented and made sure we had everything we needed. I would highly recommend Birdsong Property Management to anyone looking for a professional operation.
As the last of my four sons graduated from college, we were looking for a setting where we could celebrate as a family with enough room for a party with friends. The cottage at Magnolia & Vine was the perfect choice! We all got to enjoy each other’s company in a tranquil and bucolic setting. As an interior designer, I especially appreciated this chic bungalow style. The well-​maintained home, exceptionally well-​equipped kitchen, and the especially helpful management staff made this the perfect weekend getaway for our celebration.
The setting is very close to downtown Healdsburg making it convenient to enjoy fabulous meals at many of the fine restaurants near the town square.
For meals at home, the kitchen had everything one needs. The outdoor BBQ was conveniently located near the kitchen making outdoor meals delightful as the weather was superb. The pool and jacuzzi were appreciated by all our guests as was bocci ball. There is a lovely guest/​pool house with its own kitchen offering privacy for additional guests. The property sits in the midst of vineyards… beautiful!
We like to venture out and visit new places, but Magnolia & Vine is a sure thing. I can say for sure we’ll be back! Thank you for helping our family make memories.
Recommended for: Foodies, Wine Tasters, River Rafters, Adventure seekers, Romantic getaway, Families with young children, Families with teens, Girl’s getaway, and anyone who appreciates a quiet place to relax with all the comforts of home.

This is the third house we have rented on the Russian River and by far the best! House is lovely (just as depicted in pictures)!. Owners were wonderful to deal with. Everything went smoothly. The house is well maintained with everything you could possibly ask for.
Had a fantastic time on the river, in the river and sitting on the deck watching the river. There were three generations of us and everyone had a great time. My grandson cried when we left.
I would highly recommend this to anyone!