Slades Plumbing & Sewer SVC

Note: I’m not unfair. A previous version of this review gave Slade’s the opportunity to get over here and do what they said they would do, and I said I’d change the review. They did not follow through. It is now 12÷16÷15. For exactly one month (¹¹⁄₁₆ — ¹²⁄₁₆), we’ve had a snake stuck in the main line of my house. Invoice says the snake has been ran 65 feet, and it’s just under 50 feet from my house to the city sewer. Who knows, I may have a collapsed pipe. It’s entirely possible. This does not change the fact that this company proceeded to give us the runaround and didn’t follow through on their promises. I’m not even bothering with specifics anymore (if you want those, check my google review), but the bottom line is they ignore voicemails, don’t return calls unless the customer has reached the point where they’re clearly angry, offer a long and tawdry list of excuses as to why they can’t answer the phone, can’t come to your house as they promised, etc. etc. When you finally DO get them on the phone, the office manager Danielle will tell you that she’ll call you on Friday, but she won’t specify which one. I’m assuming she’s planning on calling me on some distant Friday in the year 2058, because she sure as shit didn’t call me back on the following Friday. My girlfriend paid them to clear the drain. IN FULL. 160 dollars, I believe. I can’t stay mad at her for it anymore, but the bottom line is she shouldn’t have paid them, because the drain isn’t clear. There’s a snake in it, duh. They promised her that they would try and be out within the week to the get it back, which was an empty promise. They took the money, and ran. Now we’re getting gradually increasing backups, because their snake is collecting anything we flush. Predatory, unscrupulous, thieving company, bad news. If I could give negative 5 stars, I would. If all drain cleaning companies magically disappeared tomorrow and this was the last one left, I’d rather shit my own pants than call them again. In the immortal words of Yari, «fuuuuuck these people.»

We have used Slade’s Plumbing for 10 years and have always been very satisfied with their work. They complete the work as expected, and clean up the work area. We have not had to have them return to «fix» the original repair. They have been honest, answered all our questions and never pressured or given a hard sell for a job. We can confidently say that we will continue to use and recommend them.