U-Haul

Had a hitch installed at this location. I am happy with the installation. I ordered the installation and hitch online. I received an appointment at 07:30am, the only complaint that I had was no one was available at that time for installation and the email stated 07:30am, however the girl at the counter said the appointment was at 11:30am. She immediately got on the phone and called the installers. She continued to call around to see if anyone else in the area could do the installation, and then the installer arrived at 08:00am. He then installed my hitch, I must say not the easiest thing do… glad I didn’t try it myself. Very pleased with the installation. I will be back, just note to self call in advance don’t rely on the emails.

Hello, I rented a van and trailer in Pine Grove, ca to Hayward. I got to Jackson St Hayward and asked the Mexican Yard worker if he could un– hitch the trailer so I could go get gas in the van, to fill it up. He wanted $ 20. I said stick it and went to another location where I got good service. Don’t go to Jackson St. UHAUL. Industrial location is much better. Al. R.

If I could give zero stars I would. They charged my discover card $ 75.00 for a 17″ truck. I return the truck in the next day and then they charge my Wells Fargo debit card $ 118.00. Got charged TWICE. I call Uhaul to resolve this problem of why they didn’t just charge the card I had originally gave them which was my Discover card. All they did was give me the «run around» transferring me from representative to representative. They are suppose to charge the card that you use when you pick up the truck. No one called back to resolve this problem. NEVER GOING THERE AGAIN AND I SUGGEST YOU DONT EITHER. Unless you want a nice headache after performing a move or what ever it is you are using their horrible service for. On top of that their employees are rude as can be and aren’t afraid to show how miserable they are working for such a CRAP company. BEWARE. DONT GO TO UHAUL ON JACKSON STREET. Next time I’m using Penske, Ryder or any other company out there. Even the representatives on the phone talk to you like they hate their job.

We came here with a reservation and they said they were all out of trucks for us. Than why accept our reservation??? Get it together guys. Went to Penske instead

All these bad reviews I’m like what??? Must not of planned ahead. We had an APPoINTment to get our truck at 9:30 and it was ready. We got all the bells and whistles: moving boxes, moving blankets and a dolly. Everything was easy! We pulled in this morning to return it and the line was literally out the door. I saw a haul employee walking around, asked if we could drop the truck off with him and he said that would be great! We did and out we went. No issues, no drama, nice employee and in and out in less than 10 mins. Now back to the mess that is in boxes in my garage!

This place is a ****show! I made the reservation a week in advance. I provided my credit card over the phone to reserve it. I arrived to pick up my truck and they gave it away! They said there were no trucks available. This ruined our move plan. Never again!

I’m very displeased with this business.
I called in to make a reservation on Thursday 12−31−15 for a moving truck that I will need on Saturday 1−16−16.
A bit later that day I received an E-​mail CONFIRMING my reservation.
This evening I received a voice mail from U-​Haul stating that they were unable to find a truck in the area and that my reservation has been cancelled. REALLY???
I called back to try to get a resolution, with no success. I expressed my dissatisfaction and was told, «It’s out of my hands»
That’s it.
No apology.
No other choice, just cancelled.
This is NO WAY to run a business and I will never use U-​Haul again.

I was very pleased with my experience renting at this u-​haul location. At first I was a bit weary given the other reviews but this was the closest location to my place so I decided to go for it. The first time I called I talked to Mayra who then transferred me to Linette in the customer service department for a quote. Linette was very patient and answered all my questions regarding the in-​town price of 19.95 for the cargo van plus the milage. I told her I had to think about it for a sec and I would call back.
I called the same day Friday to place a reservation for the next day Saturday. The cargo van was available, I told them the milage I was estimating and got the email confirmation right away.
Saturday morning I go pick up the van. Michael wrote up my contract and gave me the info. Based on the number of miles I estimated, they put a hold on my account until I returned the van. He explained the fuel and cleaning policies (you bring it back clean and with the same amount of fuel to avoid overcharges). He wasn’t the most jolly guy but he answered all my question and was polite. I noticed that the jack in the back of the van was unscrewed and asked him to inspect and write in the contact that we found it like that. He did that right away.
We had no issues with the van and returned it by the time we agreed. When we got back to the location, I had to walk in the store to flag someone to come help me. After 3 – 5 minutes Justin came to inspect the van and give me a final receipt. He apologized for the wait and showed me the charges and then ran my card for the cost (I used google maps to estimate the distance and it was right– that’s exactly what they charged me for). He apologized again for the wait and was super nice. I got my receipt and was on my way.
I realized that some people mentioned that their rentals were unavailable and that might be because the people renting it earlier in the day did return it at the specified time. But then again I’m not sure. I had a great experience and would recommend this location.

Was living in Hayward and this was the closest spot I could rent from for my move to SF. Scheduling a pick up was fine and the place seemed clean and organized. Upon signing and getting the paperwork to rent the U-​Haul, the customer service rep informed me that the gas was above ¾ of a tank. Upon inspection I noticed that the gas was below the ¾ marker. After I informed her and gave her a brief lesson on what each white marker meant on the gas meter, she marked it at ¾. The inside of the storage was wet from whomever used it last and it was apparent that U-​Haul did not even try to clean it up. Luckily I noticed it and wiped it down before putting any my items in there. Upon returning it, I filled it at the ¾ and they marked me down to under ¾, nearly the same spot I received it at. I can only assume that there was a leak and they didn’t care to fix it.
Would I ever use this location again or any spot in Hayward? Probably not. Might as well go with Budget Rentals.

I rented out a U-​haul to move from SD to SF and chose this location because it was the closest location that provided after hours drop off. I made a mistake by placing one of my belongings under the passenger’s seat and forgot about it by the time I dropped it off. I called this location in the morning but was told that the U-​haul was rented out already. However, I also received an email in the morning stating that the drop off of the U-​haul was fine. Upon inspection, apparently «nothing was found». Not only did they not thoroughly check the U-​haul before renting it out but on top of that their customer service was extremely inefficient. Internal communication was pretty much nonexistent and I had to repeat myself almost every time I called them, which added to the frustration. It took them almost an entire week to locate my belongings. If I hadn’t been consistent with my calls, they would have never retrieved my belongings. I was told that they were not supposed to track down the drop off location of the person who rented out the truck after me since it’s all private information. However, one customer service representative was kind enough to help me track the U-​haul down. Also this location never gave me a call back to notify me that my belongings were found even though I was repeatedly told that they would get in touch with me, instead I receive an email from customer service. All in all it was a nightmare and I don’t ever wish to give them business again.

I came to my appointment today only to find out that the hitch isn’t available and that even if it was available, they don’t know why I was scheduled today when no one was around to install the hitch anyway. I lost time from work and time coming here.

I’m spending over $ 100 to rent a truck for the day and you guys won’t let me use your bathroom? You have to be kidding me. Front desk staff was nice enough but management needs to let paying customers use the same bathroom that the employees must get to use.

The 9 foot cargo van was available as scheduled. It was not clean but it was a new van with very little mileage. The site has a good selection of moving supplies that seem cheaper than other places. The staff was adequate.
I should have been able to review the condition of the van and the contract before signing for the rental. My only complaint is UHaul’s process of making you sign a contract before you’re allowed to read it and there was no inspection of the vehicle prior to driving it off the lot.

I had lost all faith in U-​haul after being bumped around like a ping pong by the company (not this location). After explaining, and showing proof of our issues, the manager waived all extra fees. This really made our day, considering all the set backs we encountered with U-​haul. I’m still unsure if I’ll ever use U-​Haul again for a long distance move since they don’t really guarantee rentals, locations and reservations.

Make sure that you check your mileage and gas tank, because they don’t input the proper mileage. So that they can overcharge you. They even falsify paperwork to say that they called and resolve issue with you which is the furthest from the truth. U-​haul on Jackson in Hayward is not to be trusted.

the people here could probably be a tad bit more friendly. its generally a pretty cool place tho. my boyfriend and i were able to get a pretty big van without even having to make a reservation in advance. they also sell boxes and ropes there.

The 3 young ladies were very helpful. Cassandra verified the trailer worked with my vehicle. Easy return. It was a pleasant experience.

My experience here today was very good. Very straight forward. When I returned it, young man named Justin greeted me and did my check out right then and there and didn’t have to go inside. I was worried to leave my car there for a few hours but I came back and car was ok. Very friendly young man helped at the end. I recommend this location

I called to get basic info and the person had an attitude and was not willing to provide me with any info. He wanted me to make a reservation on the spot and I said no thanks and he hung up on me. Wow really. NEVER GO THERE

The people who work here are unbelievable. Wow, I’m more shocked than insulted at how slow and unwilling they are to work. Take your business elsewhere. Don’t waste your time.

The worst! We planned a move using the u-​boxes and reserved 2 of them because we are moving cross country. Leading up to our reservation we couldn’t get in touch with anyone and the phone customer service told us «it should be fine». On the morning of our move we decided to drive over to double check since we had a moving company coming by. We were informed that uhaul of hayward did not have our boxes and instead of trying to help us they told us we needed to check other locations and just told us how bad the situation is. We didn’t need a friend we needed a manager to fix the situation.
Finally we found two boxes at the Fremont location which got us boxes however it is 10 miles away as opposed to .5 miles away. They also only had a trailer for 1 box at a time so our movers had to drive back and forth twice. By no fault of the movers, they had to charge us $ 200 more because of transportation. They drove 40 miles total with the boxes instead of 2 miles.
We are now (sort of) in touch with customer service but they haven’t returned any emails in 2 weeks. Once we get our boxes back we will NEVER use uhaul again. They have a lot of fixing to do to make this right. The stress of running around that morning, the extra time for the move, and the extra cost is huge. Moving is already stressful and uhaul just makes it worse.
DONT GO HERE!!!

Made a reservation a week ago for a truck, came to pick it up and they told me its 20miles away or come back tomorrow qhen I have to be out my house Saturday. Whats the point of reservations? Dumb workers at Jackson location. So I got a truck within 10mins from Lewis rentals with a lift gate.

Worst customer care I have ever received. Long wait, rude, and un-​informative.
They have a large selection of items to rent, but unless you are willing to wait thirty minutes for service and are able to produce solutions yourself, it isn’t worth it.
We rented a small trailer for a family vacation, they had us hitch the trailer (I didn’t complain) but when a hitch was loose they had no intention of helping me tighten it other then to say it was unsafe. I asked for a wrench, they said no. I ended up walking to their garage, pointed to the tools, and demanded to use them. I had no other option.
This business blows.

Nicholas at Jackson St U-​Haul rocks. 1^st off, these guys allowed me, for 2 weeks in a row, to bump my reservation back a week. NO penalty fees, nothing! When I got there, it was nearly lunchtime and we wanted to grab a bite before we used the truck. Nick allowed me to grab the keys and come back an HOUR later with no hassles.
He was super friendly and super helpful as were all the guys at Jackson St U-​Haul. If you have to rent a truck, go here, and ask for Nick.

Worst expereince ever!
Made a reservation online, was sent a confirmation email. Then they changed my reservation to OAKLAND because they didn’t want to sacrifice a truck for a one way rental which would have made their weekend work load stresful.
Hmmm. so much for customer service, they are more concerned about their well being then the customers. GARBAGE, service, garbage experience.