Toys R Us

Saturday morning walk in the Toys R Us about quarter to 7 it is wonderful very quiet what is looking for a few products ran into a service representative guide me in the right direction and help me get price checks went to the register young lady there to register with very nice very congenial there was another gentleman error that was walking around the store that work there but that was just as happy as heck introduce himself everybody just seemed to be in the holiday spirit which is fantastic especially in the retail business and especially with mothers who demand their child is the only one in the world lol great experience I don’t going to Toys R Us that often but when I have its been hectic good job guys I hope your manager tells you all that you’ve done a wonderful job to please Toys R Us customers keep it up thank you

At the time of this review they have 2.5 stars which I would say is pretty spot on. I would give 2.5 if I could.
I went there this last weekend and they had some child locks on sale. Buy one and get the second one 40% off. They only had one pack left so they gave us the last pack at 40% off even though were only buying one. Awesome!
Now the bad… We also bought a trike in this same trip. When I got home and went to put it together, I noticed that it looked like the box had been re taped. I continued opening it anyways and found that the bag inside had been torn open. Okay, so now I know someone had definitely opened it and returned it. I thought o well, I try and put it together anyways but I wasn’t surprised when I found that it had some missing parts. I ended up repacking everything and bringing it back to the store. I asked them if they would sell me the more expensive model for the same price because they did not have anymore of these in stock. Long story short, they offered me 10% off of the more expensive one. That would have been an $ 8.50 savings. In my opinion I wasted a lot more of my time and gas than $ 8.50 would pay for. This is an item that they should not have repackaged and sold to me as new in the first place. I wasted a lot of time on something that was completely their fault and under their control and was only offered an $ 8.50 discount on a different item. These guys charge a 15% restocking fee on returned items. I think I should have charged them a 15% fee for my trouble.

Worst staffed store EVER, I think employees are hiding in back playing with toys, normally one cashier, if someone has a return in front of you, plan on being there awhile. I found a floor employee and asked if they had anymore of item in back, he wasn’t sure, yet did bother going to check, just kept stocking. I asked if he could check, he huffed off all pissy, I waited with my son, employee never came back after waiting for 5
10 minutes, I asked cashier, she called on radio, the guy I had asked in 1^st place went to lunch, bunch of idiots

This place is dirty and unorganized. I have seen at least 6 – 8 employees laughing and joking around in my short trip around the store. So can somebody please explain while there is only 1 cashier in the middle of a sunny Saturday with a store full or dissatisfied customers???

I Ordered some Toys for my GrandDaughter Online and Was Hesitant to Pick Up My Order due to the Reviews But Had the Most Amazing Customer Care… Jaeston he was the Dept Supervisor My Order was Not Ready to Be Picked Up and he was Patience Enough to Fill it on the Spot I was so Thankful Cuz was Baby Sitting my GrandDaughter that Morning so was in a Hurry to Get to her with her New Toys there was another Lady there she was Very Polite and Helpful to Me… I walked around the store until my Order was Ready Mind u u Had to Wait for an Email before u went to the Store anyway 2 other workers said Good Morning Can I Help U Find Anything Anyway Wanted to Make Sure I Thank The Dept Manager they Thank You so Much for Being Patience with Me Appreciate it And Truly Appreciate it this was 10am Right When they Opened and Great Service was What I Got Picked Up 2 Items and Even Bought More Educational Toys for My GrandDaughter My Son His Girlfriend and My Granddaughter was So Happy I was Able to Get My ChildHood Toy it was a Fisher Price Record Player thx Again Jaeston for All Your Help

Terrible store because they are always under staffed by A LOT!!! Very annoying. It’s not the staff that has been left there on a busy day but the manager should have expected the crowd after the New Years and staffed heavily in case three called in sick and three did not respond to want to come in?! Come on now!!! If this manager was a mgr for long, he should know what to staff on these kind of days. This is the only store within probably 15 miles! They closed the one in Newark, CA and next closest is on Automall parkway. Geez.
The staff was nice and apologetic but doesn’t excuse the customer service as the wait in line was long and only two open registers to cater to all. Good thing the store seemed well kept, clean and stocked but usually they lack inventory of what we are looking for.
Sorry but they need to work on customer service!

I feel bad that this store has such a low rating. It’s not in the best of neighborhoods but every time I have come in they have had good customer service and friendly people at the register. 4 stars because they usually only have one line open no matter how many people are waiting. The floor staff doesn’t smile much but if I had to listen to crying kids and parents torturing their kids by bringing them to a toy store and was paid minimum wage I probably wouldn’t smile much either.

Good stuff in here.
Its a big store
Some of the things dont really have the coat label.
Easy access to everything
We love coming here to shop and have a look around just for fun
Employees are nice.
Nothing to complain about much

Staff was unreliable and unhelpful. While the staff member was checking me out, he answered the phone and kept me waiting for about two minutes.
So I went to another cashier and while she was helping me, she decided to help another customer and kept me waiting another minute or so.
I wasn’t being rude or anything, so I guess this is their standard customer service.
The store was clean and a lot of selections.
The store was not crowded and parking was easy.
Will probably return if I HAVE to. The store was fine, the customer service was no good.

Customer service was almost too good. Every employee greeted me and asked if I needed help. The employees seemed eager to help. There was events going on today and I thought they were very interactive. The lady running it was very friendly and recommended some great gift ideas. Items in this store were a lot easier to find than in Walmart or Target, a more expensive but they do offer price match.
The cashier told me about the in store coupon they had going on and ended up saving me over ten dollars on my entire purchase.

The allegedly haunted Winton branch has become a depressing ghost town. I hadn’t been here in quite a while (you just don’t do it if you have a kid under 8) but it was our daughter’s birthday and we were next door. The selection of dolls was good; the selection of car seats less so. My boyfriend was looking for playground equipment so I suggested he check online. We headed to the checkout area and no registers were open. There were only two employees available and one of them disappeared as soon as he saw us (or maybe he was intimidated by the towering leather-​clad tattooed-​neck Son of Anarchy type behind us). We headed to the customer service desk and our clerk was slow and goofy (laughing oddly, dropping things). He didn’t give an answer when my boyfriend wondered about customer assistance.

Went here for gift shopping, not that impressed. Not that many customers while I was there or employees to help.

I kick dogs, slap babies, and haven’t been to the dentist in over a year.
I’m as bad as they come.
That’s why I was shocked that I had so much fun here on Monday.
It’s like I was a kid again.
I went here with my parents and aunt Yolanda.
My son Joshua was with us, and we all enjoyed watching him play with things (he basically called for every «ball» around, and I didn’t really have a ball picking them up off the ground).
I was dumb.
It’s easy to retrieve the balls that are here and there (most of them are encased in ropes that move apart when you bring them forward). I was initially reaching up and over for balls, though («I’m tall, and if this is a struggle for me, how are little kids retrieving these balls?»).
Better Safe Than Sorry:
My mom teased my dad a bit.
A number of months ago, he bought a big toy piano for Joshua (he had the movie «Big» in mind).
He was really worried that they would sell out.
At this time, though, there are still about 10 in stock. o_​O
All the employees we encountered were friendly (they were all female– only a few men seem to work here).
It was a bit confusing, though, knowing who to bring our items to (neither of the 2 women at this desk really spoke up).
I had to keep Joshua from entering an Employees Only area.
He almost ran into an employee, but she just smiled at him and called him a «cutie» (of course, if it was me, I would have been shoved aside and called a creep).
My dad and I got a kick out of some wrestling action figures (there’s even one for the late «Macho Man» Randy Savage).
It took a little while, but Joshua began to realize that the arms of this one figure could only go down (I’m glad that he didn’t break the arms while trying to move them up).
Instant Diabetes:
Giant Tootsie Roll Pops are sold here (ex:
).
They’re $ 8.99, and can be found by the cash registers.
I like candy, but it would probably take me a week to finish one.
Joshua enjoyed pushing around a Minnie Mouse cart (it’s a lot like this one–
).
I’m glad that he didn’t unwrap the «pretend food products» that were inside it (he certainly tried to).
For $.50, kids can ride a Bert and Ernie fire truck that’s near the exit.
There’s a good selection of movies here.
«Dear John» is overpriced at $ 9.99 (hehehe– I also made fun of the movie in another review after it came out), and «Soul Surfer» is sure as hell overpriced at $ 19.99 (the movie, like my acting career, is dead in the water).
We went at a good time (that’s really why I’m boosting the rating).
It can be a madhouse here over the weekend.
The items that my parents bought were nicely priced (one of them was 40% off), and we were all pleased when we left.

I came to buy a bike. The only one left was the floor model. Floor models are ridden by people who may buy a bike, so there are a few dings. I knew this and was fine with it, but what really gets me is charging a $ 10 assembly fee. I’m sorry, but your only one left IS assembled. If I had a choice, I would understand. My boyfriend even asked if they’d disassemble it and take the $ 10 off to point out just how ridiculous it is. What’s more? The bike wasn’t even assembled well or correctly. The handle bars were loose so we pretty much had to do it on our own again.
Go to Target– they’re not that much further, have a good selection, and have decent service without hidden fees for things like this.

The location, approach to the mall entrance, and aging mall exterior are enough to knock the anticipation down before even stepping in the store. The layout makes it pretty obvious theft is an issue.
…but it just so happens the store was carrying several different high demand items that have been sold out in Nothern California and only available online for 3−4x their typical resale value. Went in on a Monday morning and received product help from the Lego representative who happened to be replenishing some of the very items I was looking for. It took almost as long for the Toys R Us team member to try and pull up the product info on his inventory gun.
In response to the comments on lack of baby goods… I was frankly even surprised to find any since it’s a Toys R Us. It’s not advertised as a hybrid store. And although it’s a smaller store, the product is more dialed in. Not always the best prices, but always a solid variety of selection. If you can’t find item at your local R Us store, try checking with this one.
Extra star for the location’s customer service and care. Nearly everyone said hello and asked if they could be of assistance. The toy business is hard… now throw in the price hunters and holiday sales stress…

Some days I have come here and there is one guy who comes up to me, very friendly and offers help. Other days there are some employees who just seem like they hate their job, very unfriendly, somewhat rude. When I went to checkout I tried to use a 20% coupon on an item that was missing a tag (not my fault, item was already like that in the store), and she looked at me as if it was my fault! The dublin one is much nicer, much cleaner.
I’ve called this store to ask for a certain item in stock and they hung up on me.

I usually go to this Toys R Us to shop for gifts for my nieces and nephews. But after some not-​so-​good visits, including my last one earlier this week, I won’t be coming back here again. Here are a few of my reasons:
1. On one of the stand-​alone displays, a movie I wanted to buy was listed as $ 15 for the Blu-​Ray version. The display even listed that particular title in the small print, so I put it in my cart. When I went to the check-​out stand, it scanned for $ 25. The clerk even checked, but would not get authorization for a price correction. I did not purchase this movie.
2. The clerk in the check-​out line did not give me process my order correctly, but my card was already charged. She made me go back to the Exchange line (of course, the longest line in the entire store) to get it fixed! That was another 20 minutes to get that processed.
3. While waiting in various lines, I heard that the computer inventory system was messed up, so a lot of people who ordered online were being asked to come back another day.
In a day and age where online shopping is dominating commerce, I’d think that stores like this would step up their game. Unfortunately, this is not the case. I’d rather do my shopping elsewhere than come back here.

It’s already that time… Christmas shopping!
The store could use a good cleaning and definitely need a refresher course on customer service. Even the manager here «needs to turn his frown upside down». It’s the holidays people… let’s get with the program. Believe me… Holiday shopping is not necessarily my favorite thing to do, but when you have children, and ya are shopping on Santa’s behalf as well, you just really want to have a pleasant experience. I mean, you are getting my money, at least smile about it.
On the plus side of things: They are offering a layaway program with no layaway fees. I was able to get all the goodies on my kids «Wish List» with little money down.

I went here as a treat for my kids even though I knew it was going to be a mistake.
I’d like to point out a few things. One, it’s a toy store, two, there are toys in it, and three, toys usually bring in kids. (I just massacred that last sentence with incorrect use of commas). And finally kids aren’t adults. Now teach those points to the employees that work there. We were checking out and one of my kids lifted himself up to see what was going on on the counter. Harmless. The checker looked straight at him and said, «You’re not allowed to be on there.» Regardless of if he was or was not, do not speak to my children like that directly! I wish I had said something but it wasn’t going to accomplish anything. She would continue to hate her job regardless.

Toys r Us was one place i shopped for baby diapers when i needed it for my young kids decades ago. their house brand were cheaper than huggies and pampers at costco.
alas, their product had «leakage» so i discontinued using them. no doubt the big boys had patented all the good designs so toys had the leftovers… thus leakage.