Tommy’s Auto Body

I love what they’ve done for our Honda Civic. It came in with a flat tire, broken bumper, and a whole bunch of other problems. The body to the car was a wreck and these guys fixed our car up and now it looks brand new! She runs smoothly and looks gorgeous! Thank you so much, I highly recommend these guys. I personally don’t know which mechanic worked on our car but THANK YOU if you’re reading this!
Bonus love for the polish on our car.

I have a red Lexus SC430– my baby — and it has never looked better. Alex, who I worked with, was professional and courteous. He gave me an accurate time frame for my repairs and explained what needed to be done and why. All of the staff were professional. They knew me and my car almost immediately. I would take my car to them again, in fact I don’t think I will go anywhere else. They know what they are doing and do it right. Like I said, my car never looked better.

Where to begin… My experience here was great! I came across this place through my AAA insurance. The reason why I even had a claim was because I had cement spotting in some areas of the car paint. (Don’t ask me how) it just happened. Anyway from the moment I walked in I was welcomed instantly. The receptionist is very accommodating and had me sign the paperwork for my estimate right away. Once that was done they called over for me to go pick up my rental car. Alex is super comfortable definitely made me feel like I’ve known him for years! Loved that he talked to me with such confidence and knowledge. I’m really satisfied with the final results. I’ll definitely be back in the future when needed. Keep up the good work.

I’ve been meaning to write a review and now I finally have time. Got into a Minor accident with my lexus a couple months ago and went through the other partys insurance, AAA who referred this nearby location! Very pleased with the quality of service and care by this company. Alex, one of the reps is super attentive and offered great customer service and took extra special care of my car which I am so thankful for. I was surprised to find they fully detailed my dirty ass car after they serviced it. Awesome job! Thanks guys.

I was a returning customer with my other jobs being insurance jobs and the current job being paid by myself. Everything was fine with the other jobs but the guy was extremely rude when I asked for an estimate for my job. He said I should go down the street to some hole in the wall chop shop. I will never return. I recommend Wilma’s.

I’m a returning customer it was segguste by my insurance there are no cons, when you drive in you can clearly see its a large professional facility with train eye and skill workers there are two people in the office with great skill and knowledge they remember a face and make you fill welcome like I said large facility lots of job the most I had to wait was less then five minutes and I was out the door lots of car rentals in area and I was able to drop off rental car in the shop, owner was on site gave strait answers that’s a pluss, Alex was a great experience working with him was on time with time frame and there was one delay that he notify me and got me in and out thanks I will return in the future.

Worst customer experience ever. Was told to wait a bit and someone will give me an estimate shortly. Spent 30 minutes patiently waiting to just be told by some old angry man who clearly did not want me there, he doesn’t have time for me right now as they have 8 cars leaving the lot and I would have to make an appointment to be served. If any issues or disagreements arise with your repairs prepare to be treated like a homeless man in a Ferrari dealership. My humble opinion — stay away, there are plenty respectable body shops in Hayward.

Took my mini van here with recommendations from my insurance company. The process was simple and easy. They arranged for tow truck. Arranged for rental exchange as I was unhappy with what I initially got. Repairs were completed in a wk, received details on work done and a description of all the charges. I could even leave my rental there and enterprise would pick up from there. Picked up my van, very satisfied with the work. They even vacuumed the inside. Staff are friendly and provided answers to all my questions.

Friendly, honest, and do great work. They do insurance work or cash work. Have brought my 65 mustang in as well as my 2013 F150. Couldn’t have asked for more. When they fixed the rear end of my mustang they went above and beyond by polishing all of the chrome on vehicle, not stopping at the bumper. Point is they know what they’re doing

Outstanding customer services definitely a good place to take your vehicle. I got my sound system stolen, my whole dashboard was smashed in with wires everywhere, door was broken and scratch second times it happened and second time i take my vehicle here. i recommend this place they left my vehicle look like nothing even happen to it. Ask for Alex great customer service.

Another parking lot mishap; this time it was my fault. Tommy’s made my Jeep look better than new again!

My car was hit twice, and I went to Tommy’s both times. There are many reasons why Tommy’s is phenomenal. 1) They are certified investigators for Farmers and AAA Insurance (and probably more insurance companies), which means the overall turnaround time for your car is much shorter than if you have to wait for the car insurance company to send someone to investigate of car damage. 2) Their quotes take one day (and that includes dealing directly with car insurance companies), which means they start working on your car sooner. 3) They finished working on my car in less time than they estimated on both occasions. 4) Tommy’s is consistent with their quality and produce a car in even better condition than you could expect.

Horrible customer service! I was shopping around for AAA certified auto body shops to get quotes. I happened to stop in to Tommy’s Auto Body. From the moment I stepped in, the receptionist was rude and unwelcoming. The owner himself was also very rude. I had a minor scratch that touch up paint couldn’t fix. He said to me, «It was probably better before you touched it.» I responded back by saying, «People like us give you business.» Whether he was right about what he said, it’s still out of line. So, it’s like what people say, the whole «Customer Experience» makes a huge difference. I decided to have my car worked on else where.

Took such great care of me! Came in on a Monday to fix the bumper of my car, they did a quick consultation and called enterprise for my rental and within 10 – 15 mins I was signed in & ready to go! They called for additional damages but still finished my car within the promised 3 days. When I picked up my car, I just had to sign once and in minutes I was out with my car all fixed, washed, and vacuumed! Definitely recommended!

Job well done, promised a week of work but done in 2 days, car was cleaned and the area with the dent looks new and shiny

Very poor Customer Service. Although I had an appointment scheduled Drew was not there for my appointment and did not have the courtesy to inform me that his plans have changed. No quote was emailed to me or the insurance the next day, as promised. Two days later I called to find out the status of the quote and Drew was very irritated by the fact that I did not know that he was supposed to get an authorization from the insurance. The insurance was surprised about his statement since they are an approved supplier for repairs. We had a three way calling and the insurance representative was so surprised about Drew’s attitude on the phone that he asked me not to go to this Body Shop anymore.
Poor Customer Service and bad attitude towards women. I would not be surprised if many of these reviews here are his personal friends.

My car was less than a year old when someone rear ended it! I was driving around Hayward with my rear bumper looking like it got shot up thankfully insurance company sent us to this place and made my car look brand new again! Even cleaned it in and out :) no need to clean my car for new years, Tommy’s already did.
This place is very honest and reliable true to their word. Very easy to communicate with, no playing phone tag either, always a plus!

These guys did awesome work when my car was backed up on at BART. Their work was flawless and they also did a small request of mine. Painting my fog lights housing matte black!!!
Great work!!!
I’ll be coming back this week because I had hurt my car just 2 hours ago. Not gonna embarrass myself by keeping you guessing haha… lol.

This auto repair shop is awesome! Someone ran a red light and ran into the side of my car. I was pleased to see that Tommy’s auto body made it look like it never happen. They are very honest, reliable and my car was ready when they promised. They even dealt directly with my insurance so it made things less stressful for me. They were very friendly and professional. They really go out of their way to fix the car damage correctly, not cutting corners like some other auto repair shops often do.
When i picked up my car I noticed they even washed it in and out. It hasn’t looked this good in years! I recently moved to San Jose but if I ever get into another accident i will make the drive to Hayward knowing they are going to do a great job.
This place must be doing something right because whoever they have there painting and making the repairs is doing an awesome job.
I wouldn’t go anywhere else.

After my car got hit in east oakland by a car that actually flipped over, AAA named a few places near my house in Hayward and somehow, I decided to bring my car to Tommy’s Auto Body. Good thing I did because Drew over at Tommy’s did an outstanding job with very little effort on my side. The body work they did made my Honda look just like new and after a couple short weeks, I swung by the shop and picked up a well working vehicle.
Really appreciated the professionalism and knowledge. If I ever have another car accident incident (let’s hope not), I’ll make sure to give Tommy’s Auto Body a ring because finding the combination of a AAA approved repair shop, honesty, and excellent repair skills are hard to come by.