The Raider Image

Not impressed with their customer service. Giving them 2 stars because the store was clean. Walked in looking for a jersey, there were no customers inside. I heard someone in the back. I stood there for a good while, walked around, and nobody came out. I left. Came back 10 min later and someone was at the counter with a very serious face. I asked and was told no, but they were not very personable or friendly. Just very bland

I asked the cashier «can you show me that Plunkett jersey please?». Which she responded «that’s $ 260». Ummmmm, did I ask how much it costs? I said «what do you mean?», and she replied «that’s an authentic one, the replicas are over there».
WTF. I didn’t say I wanted a replica, so it was obvious she assumed I couldn’t afford an authentic jersey. Hugely disrespectful.
After I told her that I was aware it was authentic and cost $ 260, she showed it to me, and I loved it so I bought it.
I was glad they had the jersey I wanted, but their customer service can definitely use some help. Would not recommend.

The worst customer service I have ever experienced. I went in with several of my friends & was completely embarrassed. I am a die hard Raiders fan and I was dressed in all my Raiders glory. So it’s not like they think we are going to waste their time just looking. All 3 gals on the floor were extremely rude. The cashier was even worse. They spent most of their time chit-​chatting behind the counter. If you asked a question you got a nasty look & a snotty reply. I will never go in there again. The Concord store has a fabulous crew working there.

Went in for an even exchange for a children’s jersey. Excellent and timely service. I was however a bit disappointed when I tried to buy my nephew a jersey using a debit card and they denied the sale. They told me that they unfortunately only take cash or credit cards. Won’t be going there anymore. I’ll just go directly to the stadium where they accept any and all forms of payment. 1 of 2 purposes were satisfied thus mediocre review.
GO RAIDERS!

As a Raiders fan myself, this the worst Raider Image store I’ve ever been to. There’s not a lot good selection of Raider Merchandise that you can find than their Hegenberger branch. The employees their look like zombies!!!

Friendly staff. Nice selection of Raiders gear. The mall is not much to look at but the store itself is pretty great. Minus one star cause they were missing my size (M) on multiple of the items that I wanted to get, cause they didn’t appear to carry in stock any Nike Elite jersey and cause their selection of womens jerseys for my wife was pretty limited (only McFadden).
Generally I would recommend this store if you’re around Hayward and want to get your hands on some Raiders gear.

The Fantastic 4 were at the Raider store, which is located inside the Southland Mall, to buy a birthday present for Matt’s colleague’s birthday party, who’s a die-​hard Raider’s fan. As a beloved Niner’s family, going to the Raider Image store will be like going to an enemy’s turf for the 4 of us. Just by looking at the expression on Matt family’s face, they wanted a quick visit. The Raiders are very popular in the East Bay, and the most loyal fans in the NFL, considerring they’re not successful in recent years.
The decent-​size store carries primarily Raider’s merchandises and memorabilias, including the newest gear that are worn by the players on the field. Matt loves the pricey NFL authentic player’s jerseys, but refuse to buy a «catch-​22» Raider jersey. The friendly and helpful associate assists us in the newest gear, including the newest windbreaker and caps, in which Matt bought for colleague.