SRH Restoration Inc

SRH saved my sanity. My water heater burst and flooded part of my home 10 days before Christmas. The SRH crew came in and started cleanup as soon as they were called.
They were fast, efficient and very courteous. They knew exactly what to do and went to work immediately. Within hours they had carpet pulled up and fans and dehumidifiers running.
But the best of this disaster was Ann Hustead. She walked in and worked miracles. She even coordinated with the contractors. I am so impressed with this company and their employees that I plan to have them come back and do more work in my home.
Judith Shull
San Leandro, California

I am totally amazed at all of our furniture! SRH gave me constant updates on how my furniture was doing. They got all the smoke smell out. Our fire filled our home with smoke and we thought our furniture was done for. It was returned looking better than before the fire. I am so grateful I found them. Even our white furniture was perfect. Thanks guys for bringing some of our home back to life for us!!!

In December 2015 my mother’s water heater burst. AAA called in SRH Restoration for the pack up of the house so that the damaged areas could be cleaned and repaired.
Ann at SRH is amazing. She’s fast, efficient, and she stays on top of your case even though you know she’s got to be dealing with dozens of cases at any one time. Her first priority is customer care and she took incredible care of the needs of both my parents. She also handled the coordination with an environmental clean up service when asbestos floor tile needed to be cleaned up.
Ann also stayed on top of the status of the repair work being done at the house and was able to schedule a crew to come up to unpack within two business days of the sign-​off walk-​through.
Her pack up and moving teams are fast, professional, and incredibly careful in packing and unpacking the household furniture and belongings. and unpacking. There was zero damage to furniture and fragile items when they upacked. They even put Mom’s books back on the bookshelf. They treated Mom’s things as though they were moving their own furniture.
If your insurer calls in SRH you’re in very good hands.

Henry took care of my flood from A-​Z. His crew brought in big blowers and other equipment that
dried everything up within 2 days. I thought it would take weeks. Steve the owner personally
called me to make sure the job went smoothly and answer my concerns. I hope I never have another flood, but if I do, I’ll call SRH. Thanks again.

I cannot say enough good things about SRH and Henry’s team – Patti, Violet, everybody, thank you guys soooo much!
I had a fire in my home and had to hire a restoration company to help me move as well as clean my things and my home. I say ‘help me’, but they did it ALL!
I was very stressed after the fire… moving, insurance headaches, a temporary living situation all made life instantly more challenging. Not knowing who to call, I interviewed 2 restoration agencies, and SRH won hands down, for their quick response, professional demeanor, willingness to help, flexible/​positive attitude and their capacity to be human.
This will sound strange, but now that I’m at the end of it, I can say that dealing with SRH was my favorite part of the whole process. I always knew that Henry/​Patti/​Violet would pick up the phone or call me right back if I needed anything. They were extremely responsive to my changing needs, whether it was to come back an additional day, or change the schedule to accommodate mine, they were always cheerful and incredibly professional. They were very understanding when the insurance check to pay them was sloooowwww to arrive. Working with SRH has been nothing short of the best customer service I have experienced lately, across the board.
They took wonderful care of my belongings – and how many moving companies can you say that about — were respectful of my neighbors (in terms of parking, being in their way, etc), they worked incredibly hard (!) on my behalf, and to top it off were warm and lovely people— just the sort you would want to deal with when going through a stressful time in your life.
They were careful to ask for my input along the way re care or placement of my things, they were meticulous with their inventory, They were prompt with any paperwork I needed or with phone calls to adjusters, I found them to be very well organized. They extended themselves to help me with things that were not in their job description (replacing batteries in chirping smoke detectors, helping me with my fridge, delivering things to my temporary home, from time to time trying to cheer me up, and my favorite… digging an individual item out of storage to measure it for me so I didn’t have to drive to the warehouse!)
I had their full attention during any conversation, they worked with me to creatively solve problems, they juggled everything with ease and made every transaction as easy as possible for me. Henry has put together an amazing team that is more than the sum of its parts. Yes, they are paid for their service, but it is the extra things they do and the pride they take in themselves and their job that makes them such a pleasure to deal with.
I would not hesitate to recommend them to anyone who needs their services, and while I hope to not need them myself anytime soon, if I ever do, they will be the first people I call.
You guys are remarkable. Thank you so much, I am a grateful and very satisfied customer.
(As for that other 1-​star lady, SRH doesn’t even do repairs, so I don’t know what she is talking about… just FYI)

Beware — They do not stand behind their work. The tile work they did started to come up within weeks of install. The company I contacted to replace it found that the screws were not counter sync’d where the tiles were sitting on the screws causing them to move and crack. In my entryway, the plywood under the tile was not secured to the supports (screws missed them completely) causing the floor to flex and the tiles to pop up.
They refused to correct the problem and when I refused to pay them the last install, they went directly to my insurance company to collect final payment using a document that was not signed by me to authorize it — I think that is called fraud.
They also removed my original review by changing the name of the business. My original review was under SRH Restoration, Inc, it is now conveniently changed to SRH Retoration, inc — slight misspelling… How convenient.