Sears Outlet

Frist time to vist sears out let hayward store and it beacom one of my favorite store the checkout in clothing area was so great help kind thank you kim soooooo much

5 phone calls to cancel an order that never showed up. Still haven’t been refunded. Looks like we’re going to small claims court.

Not sure why this store is still open. Went into it with no expectations, saw nothing worth buying. They had many of this and thats, but the items for sale were kind of stupid. It was a hodge podge of stuff. Upstairs were mostly summer clothes, was looking for a jacket perhaps. The clothes racks were mostly empty, although they did have many naughty Santa’s helper lingerie on clearance for $ 2.50.

The lowest of reliability, consistency and honesty. Ordered a refrigerator and specifically asked for the door to installed with hinges on the, left. to swing doors form right to left. «Yes, it is within the delivery and installation process, just ask them when they bring it in». well — WRONG! They do not reverse the door at the house. Tey have NO TOOLS FOR IT. As a matter of fact, when I had called back the outlet, (About 3 hours of calling back and forth), another person told me all is sold «AS IS» no door reversal or any other standard service. Well, so now we have one that opens to the wall not the counter top. And stupid as they are, they would rather take it back than send a competent person to do this menial job. Well we got another to replace it for almost the same price, and NOT A SALVAGE from the outlet!

This review is for Daniel in Home Appliances.
He helped me for maybe 5 minutes. Daniel was kind, courteous, and kept his composure the entire time.
Please keep in mind that I spent probably five minutes with him. During that time, he was:
Yelled at because the customer had called the incorrect phone number, and hung up on when he tried to connect them to the CORRECT person to call;
Rudely interrupted by a woman while he was obviously busy, but he was kind and told her politely he’d be with her as soon as possible;
And, had a man interrupt him to demand a return on a water heater because they hadn’t measured before they bought it.
As I walked through Jewelry on my way out, I watched a woman demand directions to a section of the store that she was not referring to clearly, and when the girl at the counter attempted to find out where it was the woman wanted to go, the woman got impatient and rude. The girl figured it out, and half way through giving directions, the woman snapped at her and stormed off.
FIVE STARS for Daniel and the girl at the jewelry counter.
ZERO STARS for the customers of this Sears.
The level of abuse toward the staff that I observed during my 20 minutes total in that Sears was intolerable.

Only because I cannot give zero starts. My husband just a drive for over 2hours from Modesto there today to pick up a dishwasher my mom purchased there Friday evening and is currently dealing with a staff and «manager» that are trying to tell him he cannot pick it up today because they don’t have anyone there to help after 3pm. This was not written or stated anywhere on the receipt or told them the other night. We were there. On top of that, on the receipt my husband just read they do not guarantee any item beyond 3days hold after purchase. We cannot come out again and get this for her and she does not need to spend 100 $ on their delivery service. Why on earth a «manager» is able to hold your merchandise hostage is beyond me! Hope this is able to be resolved right now.
Update: the matter was resolved by my disabled senior mother going down there in person the following day and canceling her purchase and ordering a beautiful new Samsung dishwasher for less with free home delivery from Home Depot online with my assistance remotely without having to leave her home. No hassle. The «manager» on site that day at «Sears Outlet» was appalling, unprofessional, demeaning toward my husband. I am blown away how this person is not help accountable for his lack of leadership and customer service. The «manager» was flippant and even refused to give my moms refund to my husband when he went back there to cancel the order on behalf of my mother, stating to him «I will have nothing more to do with you.» This was discriminatory toward us and overall toward my disabled senior mother my husband went out of his way, effort, time, work, and own money to drive over 2 hours each way and deal with this horrendous experience. My mom even called Sears to find out what they could do to help out and they informed her that Sears outlet is independent franchise and has nothing to do with them!
I hope this review people take into real consideration prior to chancing this «outlet», buyer beware!

Below is a snapshot of the email I attempted to send to The District Manager Ruth but alas was given a false email address. Needless to say this experience was well below standard and borderline criminal…
Here are a few things I am having trouble wrapping my head around concerning this purchase. Up until the attempted delivery I was having a good first experience with your company. Upon delivery this all changed. Delivery arrived well within the delivery window and the two gentlemen were courteous and professional. All signs pointed towards a smooth set up and a new dryer up and running in our house. As tech removed back plate to attach the power cord this is where things went horribly wrong. (see photo)
These are my concerns 1. unit said it was tested and confirmed in good working condition. Ok may I ask how this could be with the state of this panel? Wires cut, red, missing lead connection for red wire and missing washer and screws to attach wires. I should have trusted the Unilocal reviews that surprise stated other customers have had this same issue with items delivered from the Hayward and San Leandro Stores both of which I believe are in your District.
2. To be told by delivery group that they have seen this happen on many deliveries is very troublesome to me. Again if your website states that items have been tested yet electrical panel shows there is no way that this could be the case, then you are practicing deceptive retail which to me is a serious offense. For obvious reasons I refused the delivery.
3. I attempted to contact customer service through the hotline and was put on hold numerous times then kicked over to the store where a supposed MOD with suspect customer service skills repeatedly told me to calm down and act like an adult, which was very unprofessional, it seemed to me that this is the go to way to handle customers who are obviously upset. No matter how mad I was I kept my requests simple and to the point. My two questions were «How will you make this right? I need your district managers contact info. To be told that I am out of control and acting irrational is absurd. Two simple requests turned into being treated like a child. May I remind you that I am attempting to give you my money and potential follow up business?
To be told to come back into the outlet and go through this whole process again seems overly time consuming, I have already had to deal with over a week of no dryer which I was good with.
I am know asking you how you will make this right. Again I cannot stress this enough. how will you make this right to YOUR customer?
I look forward to hearing from you
If this is not a «glowing» review then I am at a loss.

«What a nightmare when dealing with this outlet and their preferred delivery service»
My wife and I purchased a LJ Refrigerator along with a Washer & Dryer (Samsung). How this outlet is still business is a miracle. The only reason that we all know is because the price of their appliances are far cheaper than purchasing it from the likes of Best Buy, Lowes, Sears, Airport Appliances and Home Depot. However, paying bargain prices comes with its issues and lack of customer service.
The preferred delivery service XO is a nightmare service which compliments the outlet. We purchased 2 pedestals form the washer and dryer. The delivery men arrived and set everything up as paid for. The mistake we made was leaving them alone and not watching their installing tactic. After 2 hours of setting up the w/​d one of the delivery men informed us that one of the pedestal’s were damaged out of the box. Impossible since those pedestals were checked by me and put back in the box. It’s was a battle addressing this with them. Their final response was to complain. Wow! The left and I called PG&E to double check their work since the washer is a gas line. PG&E arrived and reported that the gas line was not properly installed and it was leaking gas!!! We could have blown up due to these individuals lack of experience.
We followed up with the district office and made a formal complaint. We requested a refund for the damaged pedestal or a new one delivered and properly installed. This turned into the blame game between the Sears Outlet and their preferred delivery service. We have yet to get this resolved and it’s going on 39 days of phones calls and emails that have gone unanswered.
Be careful when trying to buy bargain prices appliances from this outlet. And if you do, rent a UHaul truck and deliver your own appliances!

DONT BUY ANYTHING FROM HERE. They sold us a broken washer. Horrible customer service.

Update: Although the district manager Ruthe contacted me; Ruthe stopped responding to my e-​mails. Ruthe did not attempt to resolve the issue regarding the leather couch I purchased that went missing. Ruthe’s employees at the Sears outlet purchased the couch for themselves and did nothing to try to make the situation better. Thankfully, one of the employees admitted to me her co worker purchased the couch for herself, so i know not to ever trust shopping at that location again.

Come on
Outlet does not mean terrible customer serving
Those guys sitting and chatting and considered we were invisible
Even we had questions to ask

Careful everyone, about their return policy and their actual discount. Yesterday, I purchased a dishwasher and a microwave both listed at a good discount. When purchasing, I remember the sales person saying that I could return the items within x number of days. Since they didn’t have a range/​oven, I found one at Home Depot and decided to check their prices on dishwashers and microwaves. They had a brand new dishwasher with the same list price and same sale price as the Sears Outlet model. My preference is to return my purchases to Sears Outlet and buy brand new at the same price. Well, the Sears Outlet policy is returns are only allowed if a technician comes out and deems the item irreparable. Also, I had heard that California had a three day rule to return items. Seriously bummed.

I called and tried to get some pricing and inventory check on some box springs. The girl said that she was the only person working and that someone needed to call me back. I called back because no one returned my call. When i called back i was put on hold for 20 mins after the guy said he would check pricing for me. (why i stayed on the line for that long i dont know.) I ended up hanging up and called back. The same guy picked up and i asked the same questions. He told me that i can find pricing on the website. I asked him if he can please check inventory. He then said we have them without physically going to check. Ethier these guys aee under staff or really suck at customer service.

Should have read the reviews. No one to help us finally found one guy who said he was the only one working fine we waited. There were other employees but they on personal phone calls yes I stood trying to get their attention and listened to their conversations.
Finally a warehouse worker tried to answer our questions. Very nice guy just did not know the answers.
While waiting we found an exact model at lowes on line. Cheaper !!!
While the supposed only employee stood at the counter. Not waiting on anyone we left.
And will never be back !

I dont get how this is considered an outlet. first of all, there is like no one on the floor waiting to help customers, we had to go in search of one! Second, they didnt have a price tag on it, so we couldnt see a price on a range we were interested in. They dont come down a lot in price and it was still more expensive than it would be for a brand new one on sale! I wouldnt come here again. Not a good deal!

WORST CUSTOMER SERVICE YOU CAN EVER GET!
I purchased a dryer from them and schedule a delivery on Saturday. I received a call on Monday said some delivery guys were right in front of my house with the dryer. Apparently I did not schedule that delivery and no one was home. I called the store and they said they would do the delivery on Saturday. On Saturday, the delivery people came but they said they did not have the dryer because they thought they got a service call scheduled for my house instead of delivery. So I did not get the dryer and called the store. The line was always busy so I drove to the store instead. I talked to manager and she said she needed to call her manager to find out where the dryer was. I waited for ONE AND A HALF HOUR and still got nothing. I wanted to return the dryer but the manager of the store said I CANNOT RETURN the dryer until they find out where the dryer is. As for now, I still got no dryer and no refund.
The manager was not helpful and rude. She seemed impatient whenever I asked her if she’s got anything yet. Not for one she had said she was sorry.

I purchased a refrigerator that was canceled as they had already sold it. I tried one more time and purchased a second one. They scheduled a delivery time twice and both times it was a no call/​no show. The third time they did not bother scheduling the delivery. When I called to find out when they planned on delivering it they said it was on the truck and would be there by the end of the day. I called at 7pm wanting to know where it was. I was given the number of the delivery company who said they did not have any record of anything going to my address. At 8:30 pm they finally showed up.
Through the whole process nobody seemed to know what was going on or who to talk to. This store seriously needs new management that cares about customer service.
I ended up three days waiting for a refrigerator when I could have been doing something much more caring of my time.

The sales girl was super helpful and patient, I had an idea of what I wanted to find for 3 appliances and I picked them out with her. The delivery date that I wanted was not available so that was a bummer. It’s the delivery and after service that sucks.
So let’s get to the bad part. The appliances arrived late, therefore my food, what was left of it, was melting in the cooler I packed everything in. Good thing there wasn’t much, that would have been bad.
The driver was awful, we were his last stop and he just wanted to put them on my door step and run away. He was quite upset that the laundry was upstairs. Boo freaking hoo, you are the one with the electric dolly and muscle, JUST DO IT.
Then he runs to me to sign off without showing me what he did. I asked him if the dryer’s electrical cord matched the one in the wall, he said yes. I asked him if the washer was all hooked up, because wow he was quick at installing, he said YES.
I should mention the movers were on their last leg and we had to juggle telling them where to put stuff too. This driver was definitely taking advantage of my attention span.
Freaking liar. Seconds after he left I checked out the washer and NO HOSES. The dryer: NO CORD. What the hell???
I call him, he doesn’t answer. I call the store, they said, «Uh, Duh, these things don’t come with cords you have to buy them». WELL THEN WHY DIDN’T THE SALES GIRL WHO WAS SO FREAKING KNOWLEDGEABLE TELL ME THAT?
I spent an hour buying those damn appliances. She coulda just slipped that into the conversation. Maybe tried. NOPE.
No biggie, I know how to get the hoses, we got them the next day and they work.
Two days later guess what??? The washer is leaking all over through the bottom. I call the stupid warranty service that I paid $ 300 for, and guess what? They can come here in 11 DAYS. WTF???
What a mistake. I tried to save a few hundred dollars and what a mess. How much do you wanna bet this washer is faulty and I’ll need a new one?

No longer question why Sears is a dying company. The morons at this store can’t speak English or Spanish or anything else. They make it clear that they dont give a damn if they make the sale. These employees are a liability to Sears, not an asset, and should not be paid.
I will never buy here again.

The idea of an appliance outlet sounded so appealing. Get the same appliance, but for 40−60% off (never mind the bumps and scratches)!
My wife and I drove here to buy our fridge. Huge selection, but you’ll notice most things are slightly damaged (expected). We finally honed in on a model: and everything went sideways after I hesitated.
1. I went to double check to see if the fridge would fit our space. It would stick out 5 – 6 inches more than our current fridge. The salesman kept pressuring us: It’s no big deal, you’ll barely even notice. Huh? We switched to another fridge but he seemed annoyed.
2. Later that day, the pricing of the fridge kept gnawing on my mind. I checked at Lowes. Turns out, I was only saving 10−15%. Doesn’t sound like an outlet price to me — plus there’s dings and no certainly if it’ll work!
3. Called to return the fridge. Salesman hung up on me. Wife called, manager grilled us then promised to process the return «later», even though we called first thing in AM. We followed up early evening, a guy helped us process the return while the manager was yelling at us in the background.
I understand, it sucks to lose a sale, but this was pretty weird behavior. I’m hoping this was an isolated incident. But either way, we got our fridge!