Safeway

The manager which happens to be a Mexican older guy always has a nasty attitude doesn’t need to be working there because his customer service skills sucks. And as for the bakery dept. they all seem rude and act like they don’t like serving their customers. Like get another job if you hate your job so much.
The starbucks crew, cashiers, baggers, fresh produce, meat deli, restock crew are the nicest people they always go out their way to help their customers and kudos to them for making a difference in other people’s lives.

Ordered a birthday cake for someone special, a big party and only thing good about it was the taste. Writing was horrible, and not to mention they spelled auntie WRONG! Even though I SPELLED IT FOR THEM ON THE ORDER SHEET! SMH They spelled it (AYNTIE) OK. I will be getting in contact with the manager. Never again! Horrible! And when I picked it up, she says its cute! Lol wow

I do not like this Safeway. Very poor customer service. The shelves are never fully stocked. Some of the food dates are beyond the date recommended for purchase. You can never get service at the liquor counter. The fruits and vegetables don’t seem to be that fresh. The self service check out guy has very bad customer service. When compared to the Safeway that I’ve used in Pleasanton off Bernal they’re completely different. I would give that place 5 stars! This store 1. Bernal Safeway is getting it right over there and this place is doing it all wrong. I hate that this is my local store and because of its convenience I frequently use it, but I’m disgusted by its lack of professionalism and poor treatment of the customers who patronize the business.

The selection at this Safeway is decent. I’m used to shopping at Kroger and prefer the selection and variety found there. The staff is lukewarm most of the time, but every once in awhile you will have a really friendly and helpful clerk. I’d say my biggest complaint with this store is the ridiculously long check out lines. It should not take 25 minutes to wait, pay for and bag groceries.

The worst customer service…
i ordered a cake, i came 30 mins early to pickup so when she looked around and discovered it wasnt done and told me pickup was for 1pm i said ok thats totally fine, i went and bought sushi and a drink for me and my kid and we sat with my 2 month old twins, instead of going back in 30mins i waited for 45mins just to make sure i was giving them time, i returned with my twins and sat waiting for 10mins for customer service with my at this time crying babies, yes BOTH of them… and before i could actually recieve any help i looked over the counter to realize she was doing 1 of my 2 cakes i ordered, which left me alil upset only because if they were running behind i would have thought we would recieve a call, thinking thats why they asked for our numbers in the first time, i then receive service only for her to tell me she has started on my smaller cake and has to start me bigger one right after…
this! has really upset me ive been sitting here with my 3 kids for over an hour no one ever said it was gonna take another hr to finish up no call, no just stopping by in the sitting area as she passes me by… i instantly become upset and come out of my charactor ONLY because i have my twins with me who are only little babies, she brushes me off with an attitude and share smart remarks with her co-​workers, one lady who works with her named Patricia actually takes the time to share she understands how this could be frustrating given my situation that instantly calmed me down just to know she understood my situtation and how hard it was sitting in a grocery store with little babies who at this time is very upset and a 7 yr old in and out the restroom… i appreciate that employee she then brought the cakes up to me in the front and helped me to my car.
so she is definitley a star in my eyes but for the other rude employees i have no words… atleast kind words i truly belivin if you dont have nothing good to say dont say it at all…

Everything on the shelves is expired, sometimes by several months. In fact at Easter they had eggs from the previous year out with a 25% off sticker on them. Not kidding. They’re always out of stock of distilled water, they don’t have a gluten free section. I live on the same block so I kept going out of convenience since I pass it daily, but today after a year without incident they told me to leave because I had a tiny dog with me. I always have had him with me. Employees have commented on him tons of times but now suddenly it’s «leave». I’m mad but not sorry to be rid of that place in the least. Oh and Unilocal is asking me if there’s bike parking. Every bike I’ve ever seen there was torn apart and missing wheels or vandalized.

I have to give this Safeway props where props are due. I enjoy getting Safeway’s sandwiches or breakfast wraps, and thus, I find myself going to many Safeway locations for said delectables. This particular Safeway blows all other locations it if the water when it comes to the quality and time they put into these sandwiches. They are amazing! Other locations seem to focus on quick turnover. The focus at the Foothill Safeway in Hayward prioritizes the quality of the food over all else. This does not mean they are slow. The slowness you may experience is from the line that forms every week day morning if people yearning for their breakfast wraps/​sandwiches. Why other locations don’t hear the veggies and fillings of the wraps separately is beyond me! They heat the fillings and melt the cheese over them and then heat the tortilla separately. Nothing harshes mellow more than a «hot» sandwich or wrap with cold fillings.
Kudos to you, Foothill Safeway team, for doing it right by sticking to your guns and preparing excellent sandwiches for all us sinners in the world.

Really Friendly Employees and not all of them, you can tell they strive for that. I like this location as it is better the one on Jackson and Amador. More to choose from here. Stays open pretty late. Deli can be quite slow at times. Other than that very well recommended location.

It’s conveniently located, stays open late at night, and has a lot of items on the shelves. However, if you show up after 8 pm they often have only 1 cashier present and a long line of customers trying to pay. That seems to be the same thing every night, so I don’t understand why they haven’t decided to hire more cashiers already… On several occasions the line was so long that I just dropped my basket and left the store.

Eh could be better, some suspect looking individuals hanging out in the parking lot now, meh

This review is JUST for the pharmacy. Quick and courteous service. I hobbled over here directly after a root canal, needing an rx to quickly be filled before I started to feel the pain. They did so in about 15 minutes total, and also have one of those nice pharmacy waiting rooms for people who don’t want to hang out with the grocery shoppers. My only minor gripe is that the parking lot is quite small for a Safeway. I had to circle a few times to find a spot at 5pm on a Friday.

We are moving and I’m going to miss this Safeway. They have the friendliest staff (minus a few) that always make our shopping trips better. I do agree with everyone who is complaining about the deli section. I’ve been going to this Safeway for 3 years and only ONE time has someone helped me at the deli. I gave up after about 5 more tries to get help. They refuse to serve you meat or cheese… I’ve never been to a grocery store that doesn’t have someone working behind the deli section. They prefer to help make sandwiches or sushi and just glance your way and then look the other way. Very upsetting. They also have prices wrong sometimes… the wrong price on the wrong item. And I believe you should honor that price if that’s what it says. But they wont.

Writing strictly for the people making my one sandwich. Holy hell people, learn to give a damn about all the people in your line and give a little hustle. It should not take 15 minutes to make a couple sandwiches. You are not making a 3 course meal. There is only 1 person in front of me. Learn to multitask so your not wasting my time standing in front of the oven waiting for a single thing to toast. Set up your work area so you don’t have to hobble like an injured hippo from one end to another.
So infuriating seeing such consistently awful service at this place from people who do not give a damn.

Came here before heading to a party to get chips and dip. Parking was a cluster, but overall was able to get in and out of the store with in 10 minutes.

Get a CLUE… always understaffed, shelves never stocked… service very slow.
I always have to shop Luckys after Safeway… It’s close to me so I try every few weeks but am always disappointed…

This is my go-​to Safeway because it’s on the way home from work. Selection, generally, is good, but not what I’m used to in Cincinnati (at Kroger). The Pharmacy, once I got my prescriptions transferred, has my prescriptions ready when expected.
The reason for only two stars is the extremely long checkout time. The express aisle is usually open along with one other… two if you’re lucky. Even if you’re just running in for a few things it ends up being a long visit.

Safeway here is huge. lot parking lot too. edible options here (tacos too)
eats: hoagies 3.49@ or 2/4.98 w/​card
–self service check out. no glitches this time
–egg salad sammie nice, bread a tuffy.
takeouts:
–one of the better safeways i’ve been in.
–sammie/​eats cheaper than starbux/​sandwich shops
no condiments given, ham kind of salty.
quality lacking, smaller size
–quik check out, grab and go.
3.5 stars.

Poor customer service in just about every department. No one is interested in helping you. Employees yap on cellphones and refuse to help. Every department only cares about what they have and don’t have a clue about the rest of the store.
I suspect this store is very poorly managed — rot starts at the top. I’ve never met the store manager, as he/​she never spends time on the floor. Sad.
I go out of my way to avoid this place. Trade Joe’s in Castro Valley Safeway are great alternatives.
Will update the review once the manager gets fired and things will start turning around.

This Safeway is definitely better than the Jackson location! Just way more stocked. I like their bakery and deli. Jackson’s doesn’t even have a bakery.
**Quick tip if it’s later in the evening, only the left side entrances are open.

Please take a look at the picture of my Tri-​tip steak that I uploaded in the photos.
Does this appear to be a CANCEROUS TUMOR IN MY STEAK??!
I purchased this at the safeway in Hayward on foothill blvd.
Safeway, I am ungodly disgusted. Please explain this to me — the Reddit community might give me a good idea of what this is. I’m taking a sample to my microbiology class tonight to get tested, then the health department and anyone else can take a look to determine exactly what this is. Does Safeway want a sample of some of this meat that I ate half of?
I’m not sure if anyone can delete photos from Unilocal,but I know I can update my post with a link showing the photo. Unilocal is for us customers to be aware of good business practices.
Even before knowing what this is exactly, I can’t stand to eat meat right now and I’m very disturbed by this!