Runways Limousine Service

We rented the 20 person party bus. When the bus arrived it was old, had cracks in the exterior and interior. The inside had no convenient cup holders to hold your drinks and THE HEATER DID NOT WORK. We did not know the heater did not work until we were already on the road. I called many times after the event to discuss but Management refuses to call me back. I would not recommend this unprofessional organization.

Runway limo service is the best most affordable limo service I have found. second time using them and they were more then happy to accommodate us even on Christmas eve… Paul was our driver and he was very friendly and on time=) would defiantly recommend

We had a great experience with Runways limo service! The lady that took my call was very nice & she made it very easy to book & gave me a very fair price right from the start & our driver Danny was awesome! We went to Sonoma for some winetasting & we got the stretch Expedition SUV limo & had plenty of room with 11 people. It was stocked with champagne, waters, sodas, glasses, etc which was great & we were able to play our own music from our iPhones which we loved! Some of the past limos we have had from other companies didn’t have that option & we had to listen to the staticky radio through the hills of wine country! Everyone had a blast & we’d definitely use this company again & I would highly recommend to friends & family! Thanks Danny & Runways limo!!!

My sis booked them using my info. She told me she originally told them she was paying cash but they wanted a card info (her guess in case if people don’t pay the ride) so she gave the place MY INFO. When I found out, I made her call them to cancel them within the same day. She called and a lady told her it was a 50% charge to cancel. She told lady she never disclosed that info when booking limo. The lady said its what they charged and hung up on her without letting my sis finish talking. I called myself the first thing the lady said was ’”I told you to not call!” I told lady it was my first time calling & informed her I never booked a limo. She said to file a claim and she hung up on me! She is not professional at all, extremely rude, and without verifying ID and keep in mind she never disclosed a 50% canceling charge– they can’t just charge what ever they want without authorization!

I booked a 14 passenger Expedition for my daughter birthday. Danny was very responsible person.
This time I decided to my daughter and her friend’s can go San Francisco I was little worried but when they come back she said she’s very happy he was driving very smooth and very friendly
Thanks Danny
and thanks
Runway limousine

#140
This is a tough one to rate on the «star» scale because the driver was such a nice guy, but the service seems to have some communication issues.
We live on an «avenue» and not a «street» so the address seemingly got messed up when the dispatch shared it with our limo driver. Our flights left at 6AM and we needed to be picked up around 4:30. At 4:25 he called us to tell us he could not find the building, and could I supply some type of landmark. All I could say was, «It’s like a 20 story high rise right on the corner of the address I supplied your dispatch when I made the reservation…»
*sigh*
After a little freaking out on my part he did show. I was leaning out of the window and could see the big black limo pulling out front, so we grabbed our things and hurried down the elevator. That being said, we were crossing our fingers that we could make it on time. We had separate flights on different airlines; however, they both left at the same time.
Our driver Danny drove fast, yet safe and we made it to SFO in a relatively decent amount of time – IF we had been at the same terminal. I was on Delta, and got dropped off first. I checked in at the curb, they grabbed my bags and I was off to the security checkpoint. Once I arrived at my gate they were boarding my zone and all was well, so I thought.
I received a call from my traveling companions and they had missed their check-​in due to the 10 minute late arrival. They were placed on another flight directly after the missed flight, but it was a fiasco once I landed at Hartsfield/​Jackson in ATL to rearrange pick-​up and so forth.
Again, it is tough to give Danny a bad rating because he tried his best, I tipped him well over the already added tip in the limo reservation due to his helpfulness. I just really am disappointed with the dispatch to supply the incorrect address.
Would I use this company in the future – no, probably not because it ended up costing us a collective extra $ 320 dollars with flight and car rearrangements, and that is too bad because I always use a limo service for airport travel.
Stephani Smiles for Danny but NOT for Runways Limousine Service :(

Had a great experience with Runaway Limo. Their service and quality of limos are beyond any other that create the ultimate experience making the limo worth every dime.
We have already booked the bus again and next is the escalade. Make sure to check the vehicles out as you will appreciate the company even more.

Roger dodger is the most thoughtful driver we could have asked for. A real class act and is as professional as he is kind. Great experience.

I was referred to this limo service through another company that was overbooked that night. We took a limo from San Jose to San Francisco. I set the pickup time to 8:30 PM, but he showed up early and kept asking where everyone was. Extremely rude gentleman. He even carded my group because we were going to have a couple drinks on the way up. We’re headed to the city, why would anybody underage even go if they aren’t allowed at the club. Overall, terrible customer service. Would not recommend to anyone.

My family and I had a wonderful service from Runway Limousine.
The booking process was so simple, completed with in 5 minutes.
on day of pick-​up they arrived before the time, I really impressed,
and started drive for destination (wedding ceremony).
driver I had were fantastic; very professional, accommodating, thoughtful and punctual.
He was incredibly friendly and the car was immaculately clean, modern, and comfortable. I highly recommend using this company,
After wedding ceremony also he came at time for drop and drive was very safe and comfortable,
we are very happy with Runway limousine service ‚
on other hand, Runway limousine price was very effort-​able than others and surprisingly Runway limousine has given special discount offers also.
In my opinion, Runway limousine service is a greatest service i ever had.

This my 5^th year in using Runways Limousine service. Drivers were on time and polite. Our driver on our return trip from the airport was very personable. It was a pleasure having him as a driver his name was Andy. If I could request him I most definitely would on our next trip

I have been using Runway for years now. Always recommend the service to my family and friends — we have never been disappointed. Great service, great drivers and competitive pricing. I recommend this service to anyone who is looking for a romantic evening for two or to any size group of people looking to go out for a celebration! Thank you Runway!

These guys are great… They were on time, professional, provided beverages, and even gave us a courtesy call before arriving. It’s hard to find a good transportation service but these guys are a class act and have definitely earned my business.

Wish I could give negative stars. Runways was hired by another limousine company to provide a party bus for my wife’s 50^th birthday. Expecting the new, decked out bus I saw on the other companies web site, I was less than excited when what showed up was a converted, short school bus. It wasn’t horrible, just not what I expected. I had no idea my service had been sub-​contracted to this company. There wasn’t anything I could do, as it was time to go, and guests were ready.
The next surprise came when the driver insisted on taking an imprint of my credit card, even though I assured her that was already all taken care of in the online contract I had completed. Her boss wasn’t bending, and again, I had no choice. I knew what was coming, and sure enough, they double-​billed me.
As soon as the charges appeared on my card, I contacted both companies. The company I contracted with assured me that theirs was the only bill I was committed to, as I had signed a contract with them. I called Runways, and after several attempts, finally got a call back from Paul. His response was that he didn’t know who the other company was, and I was the one receiving the service that he provided, so he expected me to pay him directly. I reminded him that I had never called Runways, and that it was the other company who hired him, and thus was responsible for paying him, I asked politely for him to reverse the charges on my card, and his response was «dispute the charges with your credit card company.»
Paul had an opportunity to turn this into a positive, and leave me inclined to call him directly next time, but instead, he’s insisting on the dispute process. They are guaranteed to never hear from me, or anyone I know, ever again.

It’s a great company great work good dispatcher and a great driver but I missed Danny he’s really friendly and what a punch well always on time thanks of a Runway limousine

We had the most amazing time on our wedding.
The driver was very patient waiting for us (bride and bridesmaid). We were cordially received and he gave us a complimentary champagne.
After the ceremony he drove us to the palace of fine arts for a photo shoot and then to Sausalito for the weeding reception.
Plenty of drinks on the way.
Very clean, new and spacious car.
I would recommend for anyone that needs the service!

I’ve been using Runways for a few years now and I’m very pleased. Roger is a great driver, always gets me to the airport on time.
I appreciate the service! Keep up the great work.
Rates are competitive
Cars are clean
Drivers are safe
Thank you!

I use this service last month. pick up from SFO to Oakland. good service, clean car. Driver Danny wasvery friendly, we will use their services again.

By far, the worst experience I have ever had with a transportation company. Would not recommend to anyone that is trying to make a flight on time.
I hired their service, asked to be at my house at 7:30am and the driver arrived at 8:00am.
My international departure flight scheduled to leave at 9:50am.

HORRIBLE — HORRIBLE — HORRIBLE!!!
Used the service twice… The first time they showed up 1 hour late and said that the reservation was cancelled because I never replied to confirm the reservation. When I re-​sent the PROOF that I did they sent a driver and when the bus finally showed up the inside was sweltering hot and the driver was in sweat pants.
On the 2^nd time — This was insane!!!
Never listened to the pick up directions and made us wait stranded at Stafford Park in Novato for 2 hours when it was cold, dark and raining…
I would call the dispatch line and they would not answer. When they did the woman on the other line would yell at me telling me that it’s not her fault the driver isn’t answering and then she would hang up on me.
When he finally shows up 2 hours late when he is confronted he PUTS HIS FINGER IN YOUR FACE AND TELLS YOU TO SHUT UP!
Went to hit me and yelled profanities at me. He is abusive, rude and has no idea how to run a business!
WILL NEVER USE THIS COMPANY EVER AGAIN!!!