Reptile Room

I’ve come in here several times over the last few months and there are always several sick animals. The begining of MBD, reptile mites, an obviously very stressed out beardie with a totally black beard and belly. But they get a decent variety of feeders, like hornworms, and they have an excellent selection of tanks. The staff is usually pretty friendly and educated, though I hear most of this store’s issues are caused by incompetent and uncaring management.

This place is like a mini zoo, It has tons of reptiles and they also sell guinea pigs, rabbits and birds I think.
I stopped here to pick up some tarantula food, aka crickets and the staff was very helpful. The staff was completely knowledgeable with tarantulas. They also know a lot about other animals.
Would recommend a visit

Okay so Nancy seriously hooked it up. She was so friendly and personable and totally pumped to answer all my questions (no matter how dumb they were). She made me feel so comfortable and the way she responded to my questions and spoke to me made me feel like she was really sure about what she was talking about and I could totally trust her. Also, all the animals look so happy! I didn’t come in looking to buy a snake, but I did and he was already so friendly and sweet, so you know their animals are being taken care of. I’m definitely coming back.

This place has so much potential to be awesome but it falls flat. Selection is okay, they have an awesome selection of enclosures for sale but it’s a little pricey :-/
The girl at the counter is always nice and friendly, she’ll great you when you come in but always seems to be stuck at counter due to a guy or two that seem like they’re trying to hit in her.
They always have a good selection of feeders and they do seem to change things around and improve cage setups for their animals when I do make it in.
Fingers crossed for this place to get better

Always come here to buy crickets. My kids love seeing all the different reptiles and other animals they have here. For a few bucks, you can have them feed the large monitor lizards.
Staff is always helpful. If you need any supplies or items for you lizard, snake or spider, this is the place to go!

This place is great. They are super knowledgeable and they have all the tools you need to keep your reptiles in good health. I have two bearded dragons and a king snake so we are regulars here. I love that they have lots of exotics as well so I get to browse while I am waiting to purchase crickets, fuzzies, or dubia… Thanks for great customer service.

My son and I are here every weekend for our snakes meals and we have never had a bad visit. The staff has always been helpful and friendly. Nancy and the girls are sweet, knowledgeable and always helpful. I have read some complaints below about some of the reptiles being sickly but people need to know the reptile room takes in rescues and nurses them back to health. I have been in the store several times while people have come to bring reptiles back because they could not care for them and many times the reptiles are in a horrible state and it’s sad that a person would let an animal get so sick before looking for help. The staff at the reptile room are patient and nurse these poor animals back to health. Another note… I’ve seen some posts about the smell. They must be from idiots who just stop by to ogle the reptiles. Reptiles do not stink. Their meals do ;) The girls actually clean all day long and the shop is very well kept.

Went and bought a veiled chameleon and accessories for tank Jessica was very helpful and knowledgeable gave me excellent customer service. I could tell that she loves her job and caring for the your future pet (s). I’ll definitely stop by there again and I recommend that you shop at their establishment. Thank you Jessica you ROCK!

I’ve been coming here for about 3 years checking out the reptiles. They have a good selection of snakes and lizards. They have a great display setup for the reptiles with top notch service.

The owner Aaron is super friendly and knowledgeable. He has helped me on several occasions, and my bearded dragon is doing well because of his help.

I have been coming here for 3 whole years, every other week. The staff is awesome! Very nice and informational. Jessica helped me today and she is great!
It seems like every time I come in, they have more of something or a new species.
They particularly have a lot of snakes and lizards. Which are great!
If you want to get an exotic pet and get as much information about it on the «how to’s,» than I recommend this place!

Love visiting this place whenever I am in the bay area. Wide variety of reptiles. Knowledgeable staff. I love just looking but I always seem to leave 1 maybe 2 or even 5 geckos. lol

It’s always great to visit this cool place, especially when you’re a big reptile fan. If you want a pet reptile, these guys are the go-​to place. The workers are educated and helpful.
I had some questions about my Bearded Dragon. They were very helpful. I love to come here, and as a big reptile fan I may come here for the rest of my life.

Came in excited and left pretty disgusted at what I saw. When you first walk in, there’s cute little baby Sulcata turtles and just seeing them you want to go home with one. Walking around, I found that mostly all the drinking water supplied to the reptiles were filthy and almost dried up to the bottom. I even found a dried up, malnourished dead Anole next to the drinking water. Two monitor lizards were displayed in large cases on top of each other, but they almost filled up the entire space. I think they should have been displayed where the Australian frilled dragon was, since that was a much larger environment. Overall, I would probably only purchase minor things here like supples, but I would not purchase any of the reptiles due to the fact that they do not look like they are cared for. I am a veterinary technician very briefly trained in reptiles, and some of these reptiles do not look very healthy from what I saw. On my way out, I alerted an employee of the dead Anole and he thanked me and as I left, it looked like he took care of it right away, which was nice to see.

Love coming in to shop or even just to visit; you’re able to hold many of the reptiles!
They sell babies and adults of all kinds and even take in rescues/​abandoned reptiles! Prices are fair.
A little cluttered but it’s a good set up with lots to choose from!

Had a horrible experience here, found animals that were sick, malnourished and dehydrated. Female crested geckos were kept in groups and had a lot of stuck shed and scars. The owner seemed to be there for the money and not the animals, was very disappointed.
I will say that the actual store layout looked awesome and I would love to see the owner change his habits or new ownership. It would make more money if the animals were better taken care of. I have heard from friends that the shop improved for a short amount of time, but have not gone back to check myself.

I came here many times since my last review and conditions for the animals seem to be worsening. Cages are always soiled with months worth of poop. Today, I saw a dead crested gecko and several dying chameleons. I saw an adult crested gecko kept in a little plastic cup that was way too small for it! All of the animals that require humidity to thrive were in very dry tanks and looked very dehydrated. I always get so sad when I come here.

I will first say that the workers here are wonderful, very knowledgable individuals. Though the owner I think is a little confused with how to manage a business. He promises things then doesn’t keep the promise. Kept me waiting almost three months for some turtles… kept saying «they will be here by Friday!»
They aren’t open randomly during business hours (several occasions). I LITERALLY just called a second ago, Thursday September 18 at exactly 3:00 PM. Got a answering machine that says «open 11am-​7pm Monday-Friday…please don’t leave a message just call during business hours!» Ok I did! WTF. I just don’t get this guy.
Our ball python came with mites and our savannah died less than a month after buying him. Really disappointed. My boyfriend has been going here for years even just to look at the reptiles but seems things just keep going downhill here.
We once went to take a look at the snakes. The largest one broke it’s light bulb in the tank and was slithering over it (poor guy). We notified the worker and he said «yeah he does that all the time». Huh… okay that isn’t very safe. You’d think they’d get a bulb cover right?
Their prices aren’t even good, petco and other chain pet stores have the same if not better prices.
Only thing good is the prices of the tanks, though most if them look to have been used for several animals.

Went there for the first time yesterday and was thoroughly disappointed with this store and refuse to give them any of my business. I came across 3 chinese water dragons that were dead, 2 of which were clearly there for at least a day they were discolored to brown. This made me extremely sad that it seemed that the staff clearly neglected cleaning their cage and haven’t noticed. =/​the other water dragon was in a separate enclosure which was a baby, I know it happens but still unnerving that I seen 3 dead. Then I was looking at the Bearded Dragons and they were sooooo skinny, just seemed very neglectful. I just refuse to support a business like this.

I love the Reptile Room, and go in there often to buy crickets and look at all of my potentials pets. I especially like going in the evenings when all the critters are more active in their tanks; I want to take them all!
They have not only reptiles, but bunnies, guinea pigs, and birds too.
The building has a cool terrarium feel with glass windows.
+ for David being very helpful and knowledgeable about tarantulas.