Precision Door Service

This review is for the Pleasanton Area, I called them as my son had driven into the garage when the door was not fully open & buckled the lower panel and parts had come off track. Precision Doors quoted $ 50 for coming out with $ 25 off repair if we went ahead, I was given a 2hour window.
The technician was right on time and said the door needed replacing but he would be able to get it to shut for me for $ 220 but if I purchased door from them the $ 220 would be credited towards replacement. He also said that it would have to be whole door as bent panel was not replaceable on its own I elected to have hime get the door to shut but was not going to commit to purchasing, his original quote for replacement was $ 3300 but then when leaving said $ 2520 for just the door and no motor.
I called them today to ask why the repair was $ 220 as it took him 20 minutes to fix with a hammer, no parts involved. The person I spoke to said she would have someone call back as she couldn’t tell me their hourly labor rate. Needless to say nobody called back
I called the Door Doctor for a quote today which is much cheaper and also they confirmed that I can replace just the bent panel!
They one star I have given is for showing up on time and fixing my problem, but I do not like being scammed!

A car ran into my garage and my insurance was taking to long to get it fixed. I called Precision and they had a technician, James Walker, come out the same day. He was very professional and explained the repairs and what he was doing. Both cables and two bottom brackets where replaced. The work was outstanding and their customer service exceptional. It is evident that customer satisfaction is job one.

I purchased a new garage door opener from Precision Door Service back in October 2015. The technician (Corey) was prompt, friendly and professional. This past week, a bolt on the trolley of the opener came flying off during its operation making it impossible to automatically open or close the garage door. I immediately called the company, and within an hour and a half a technician came out and replaced the bolt at no charge. What a relief to find a company that takes care of business quickly, especially in an emergency situation.

My experience with Precision Door Service was a positive one! I’d been putting off getting my garage door repaired for months, feeling it was going to be a chore. A friend mentioned Precision to me. Precision made it easy right from the start by setting up a visit by repairman James for the very next day after I called, which was a Sunday no less. James assessed the situation and outlined three different levels of service that he could perform in terms of getting the door back into working order. He explained the various options with their respective tradeoffs straightforwardly and without undue sales pressure. I chose the middle tier of service, and James went to work right away, doing a conscientious job over the next three hours restoring a smoothly operating garage door. He showed me later via the old worn-​out rollers how my choice of service had been a sound one. Lastly, James helped me program my garage door openers and cleaned everything up nicely before he left. I was pleased I’d gone with Precision for this repair and would use them again if need be.

I was very satisfied with the work Precision Door did on my garage. We had a broken spring replaced. They did a full inspection on the door and made their recommendations on what needed replacing. They were fast and cleaned up after the job was complete. But what impressed me the most was due to a misunderstanding on the date I wanted service the technician James Walker was on the job on his day off! Thats customer service! I will highly recommend Precision to my neighbors and friends. Thanks again James!

Spring on roll up door broke on Memorial day weekend. I called Precision Door Service of Hayward and James came right out. He was fantastic. Clear communications and excellent work. He had the door working like new in short order and cleaned everything up better that iit was when he arrived. Thanks James and thanks Precision Door Service of Hayward !!!

I called the garage door co. that always serviced us, because our electric garage door would only lift up half way leaving us unsecure here on a sunday. No luck there as they said their techs were” enjoying themselves on a sunday” ! I found Precision on Unilocal & Chad came in a 4−6pm slot as promised. figured out exactly what caused the door to derail & gave me all options to repair & detail of cost. He was smart, polite, masterfully hard-​working, & several hours later we had a fully functioning, worry-​less garage door with a 5 year warranty & promise THEY would now keep track of us for yearly maintenance.
Whatever happened to past service loyalty? They are not interested.
Call Precision & ask for CHAD. They are.

Called/​left emails at 3 places, Precision Door Service was the only one that got back to me within 15 minutes after sending an email to them!
Spoke to the owner of the company and he was very polite and was able to answer all my questions on the phone. My availability was limited, he was able to accommodate my request for a tech to come out on Sunday.
The tech contacted me, Chad, within the time quoted and after explaining the issues with the door wrote up a some options with prices and explained it all in detail to my wife and I. During this process we never felt pressured and Chad was excellent answering our questions.
Both my wife and I decided we were very pleased with just the overall service, we made the decision to replace not only one side but both sides with new belt drive motor openers. Chad was able to do the job right onsite, no re-​scheduling involved.
We are very please overall with the service and the product, will highly recommend Precision Door Service moving forward.

I called another company that I used before
, had to go through three different. People
To talk to the right person. Made an appointment .
Then he never showed up. So I call precision garage door, they sent someone next day for estimate. 2 days later David Gonzalez came and installed the garage. Everything went well.
For my next projects I plan to use them again.

The cable on one side of the door broke leaving the door at a funny angle half open, half closed. Chad was able to come out the same day to close the door and secure the garage. A few days later Dave came to break the door down and replace it with a brand new door. Dave was friendly, conscientious, and made sure the door worked well, and that i knew all the details of how to program and maintain it. I would recommend Precision Door to others.

Precision was great, called this morning and they scheduled a same day appointment. Chad called when he was on the way and arrived on time. He took time to evaluate my problems and gave me all of my options for a short or long term fix. Very professional and great work, highly recommend

They did an excellent job on fixing my garage door very good customer service very knowledgeable technician.

Six years ago, we remodeled our house and gariage stalled a beautiful opaque glass and steel frame garage door. Unfortunately, the overhead coil door springs installed have snapped twice, once again last week, leaving our two cars captive in the garage. I contacted Precision Door Service because of their excellent Unilocal rating.
Fortunately, Precision sent Mike R. to my home to investigate and eventually solve the ongoing problem. Mike weighed the door, with company’s the newly purchased industrial scales, and discovered that the two original springs were way too small to carry the 500lb weight of the door. Then, Mike made several calculations and measurements of the door to ensure that the replacement springs would be adequate to lift the heavy weight, While keeping us informed of the status of the repair, Mike learned that not two, but four heavy-​duty overhead coil springs were needed to correctly operate the door. Mike also suggested a few operating enhancements and replaced screws that had been sheered because of the inadequate coil springs.
We can honestly recommend Precision Door Service and especially Mike R. to repair, and in our situation, solve an under-​engineered, ongoing garage door operational problem.

Contrary to the claim of the Precision Door Service Technician who claimed that I needed to replace my garage door cable immediately (that was back in 2014) as it would break anytime, I am happy to report that my garage door cable is still working fine. It just re-​affirms that the Technician used a scare tactic to try to scam me in buying parts that are not needed.

I phoned this garage door company and they sent someone out the next day to view my problems I was having with my garage door. The tech kept giving me different prices and promised to return the following day between 2 – 4 to fix my door. He never showed up. When I phoned the office the next morning a very rude woman answered my call and put me on hold for so long I simply hung up. This is very bad business as far as I’m concerned.

I love my new garage door opener. Malek, the installer was fabulous! He was on time, thorough and very knowledgable. My door now opens smoothly and quietly! Thank you!

The spring on our garage door broke late Friday night, effectively trapping our car in the garage. I called Precision and a customer service rep was able to schedule a technician to arrive first thing Saturday morning. The technician called me in the morning to let me know when he would be arriving which was very helpful.
The work was done efficiently and the technician was very thorough and made sure that the garage door operated smoothly — in fact, it works sooo much better now than it did before the spring broke!
I highly recommend Precision Door Service!

I appreciated Precision’s immediate Saturday night chat engagement. That timeliness was what caused us to go with Precision.
We had a next day repair from a new technician, who was able to get our door quickly operational.
The tech was rough around the edges, but the owners quickly responded to address with training and a strong commitment to ensure all things were in order for us.
I appreciated their follow through and follow up you would expect from 5 star service.
Our garage is working great!

Gosh! Garage doors are expensive! I’m old enough to remember when — gasp! many people opened their own garage doors, by hand. And we had to GET UP to change the channel on the TV. Really. Did you know that HANG UP the phone comes to us because people used to literally use their hands /​arms and «hang up» the phone onto a receiver? Yes they did. (I bet if you were born after 1990 you had no idea…)
But nowadays, we are addicted to our devices. God forbid we get out of our cars and open our garage doors with physical labor. Or get out and go INTO McDonald’s rather than thru the drive thru.
But I digress. Oh yes, garage doors. They’re expensive.
GARAGE DOORS MOTORS — THEY DIE AND GO TO GARAGE DOOR HEAVEN
Our aging model DIED about 5 months ago, and Hector of Precision Garage Door came out to us in Fremont, and fixed it. It was not cheap. But the service was fantastic, and he did a wonderful job. He even took it away, and I am sure gave it a proper burial and sent it off to garage door heaven (otherwise known as recycling).
GARAGE DOOR SPRINGS — THEY DIE AND GO TO GARAGE DOOR SPRING HEAVEN
Then just a few days ago BANG the spring broke. Another quickie call, and out came Hector. Again, not cheap. But that’s life in the Big City. I am sure our Springs have now joined the motor in garage door heaven, where life is just one big lubrication of WD-​40 and free electricity.
REALITY: THE PRICE THE SERVICE THE EXPERIENCE
I think the price is competitive with the market, but the service is very, very good, and based on all the other Unilocal reviews, as well as my own experience I would recommend this company.
And — just so you are not the typical American, struggling with weight and bad health (I can do better, too) — I promise. Try this —
1) Get OUT of your car and go INTO McDonalds.
2) Get UP out of your couch and walk over to the TV to change the channel.
3) Get OUT of your car and GO IN through your front door.
Take a walk in nature. Love the earth. YES I love my Garage Door. YES it’s wonderfully convenient, but YES I like everyone else would do well to be more physically active, enjoy nature, and then really appreciate the miracles of modern life: 7 – 11 big gulps, drive-thru’s, remote controls, and garage doors.
Thank you Precision Garage Door! I have a working, quiet wonderful garage door.

I cannot believe the professionalism and promptness with which Precision door provided service to us. I called them at 5 pm and the technician was there at our home by 6 pm same day.
Not only that Mike R, the technician that was sent fixed the garage door in less than 5 mins. I am so glad I randomly called Precision doors from Google and got to a great company that provides such professional service so promptly.
Will definitely refer them to all my friends.