Platinum Vapes

Best Prices and selection on mods and juices in the Bay! Staff is very helpful. Come see Ed.

I used to go here all the time. I’ve spent hundreds of dollars here, and always refer my friends and family. However, I was sold a bad product less than 2 weeks ago. I tried to exchange it, I was willing to pay more money for something better. All I was told was, no refunds, no exchanges. I feel like that is terrible customer service, especially since I have spent so much money here in the past. Now I’m stuck with something that does not work, and they were unwilling to help at all

Best shop on the area. Better ways to sample flavor. maybe the largest selection of flavors I have seen so far. And they have the best daily deals and prices. Will be back… again and again

Great vape shop. A lot of juice
local shop is platinum Vapes. They got everything need for vaping

My wife bought me a kanger kbox starter kit and I had no idea what I was doing. After a few days I decided to find a store and ask. I stopped in here early and the place already had a few customers. Two guys behind the counter greeted me and asked me to have a seat an check out the digital menu. I told the guy my situation an he set up my vape and gave me a few tips on use. I ended up spending like $ 125 on a new tank and like 7 bottles of juice. Totally pleased with everything!

5***** hands down. Wide selection of flavors and hardware here. The owner and sales guy are thee most helpful and honest people I’ve met so far in the vape game. I’ve spent 2 hours at this shop sampling the endless flavors without any hesitation from the guys hell they sampled some with me. I recently quit smoking and due to the customer service, knowledgable advice and premium juice and hardware here I am cigarette free. I always walk out with something in hand as well as being very satisfied with my purchases. Owner will give his best advice with hardware whether it’s leaning you toward or away from a product unlike other shops just in it for the sale. New vapors come here for services you won’t regret it

Great people! Good vibes, but what I want to know is what r the 5 top selling juice. I need to try move then menthol flavor!!!

Hands down antidote is my favorite flavor. Bought a total of 10 bottles of 30 ml. Always trying to help me figure out what I want, great customer service

The employees were very helpful! They showed us different Vape set ups and asked us questions to help us find the perfect Vape! They had a large inventory and a bunch of different liquids.

Dennis, MC and Josh are one of the chillest people I’ve met. Very helpful and friendly might I add.

Great place to go for anything from mods to juices and any question you got they got the answer I was help by josh he had great Service help me find a new tank couldn’t be more happy with what I got even for the first time vapors like myself I highly recommend to go here

These guys are great!
Long story short a vape I bought was defective. I brought it in for a warranty replacement, but they were out of stock. Josh saw that their Newark location had them and offered to pick it up for me and have it ready in an hour.
As promised, about an hour later he called and I had my new working replacement! I was impressed and will definitely be sending people their way.

2^nd time here first time just got juice this time got a whole new set up thanks to josh for hookin it up. Go to him he got you!

I went in about 4 – 5 months ago to get a replacement tank for my e cigarette. They seemed very helpful and eager to find the right thing for me. They have a lot of nice flavors and I was so excited to have found my new vape store. I bought the nautilus aspire and plenty of flavors.
Unfortunately the tank I got was faulty and the manufacturer would not respond to my emails. After doing some research to make sure this wasn’t a knock off item I found that the issue I was having is common with the Natulis Aspire.
When I took it back to this store and talked to the guy that sold it to me he said that he would take it back this one time, and offered me a different tank since I was unhappy with the other. There was a discrepancy of about $ 15 that was still owed to me and I asked for that money back, but according to policy he said he could only offer me coils to make up that difference. Great! I would need those anyways.
Now the coils were not in stock that day, and I was told to check back. After coming in three more times over two months to ask if they had gotten the coils in for me they finally took my number down in their future contact book so I didn’t have to keep coming back.
I have not received any further response from anyone. No refund, no coils, nothing.
Before this happened I would have recommended this store to anyone considering vaping or who already does, but now I definitely will not.

This review is pretty late but anyways, my cousin has been telling me about this shop for days! since the day I was deciding to quit cigarettes.
It was Saturday night and I just came from another vape shop in Fremont. I was originally looking for an Atlantis Aspire Atty, the other vape shops keeps telling me that the lowest price for it was 50 and they can’t go any lower than that. So I decided to drive up to Hayward shop since it was on the way, (btw I came all the way from pittsburg ca and that’s about an hour away), then me and my cousin stop by Platinum Vape shop and there I was greeted and ask to look around and feel free to try everything. Then I ask if they have the Atlantis I was looking for and the white girl said they don’t and she would call the other stores to see if they have it and unfortunately they didn’t but I ask for the price and i was in total shock because of what the other shops has been telling me.
I decided to check for there flavors instead since I’m tired driving around all night, and boom they told me about this offers they have and I was in shocked again for the price! This place is outstanding, a very welcoming store but kind of hidden.
Overall experience is 4.5÷5 since they didn’t have my Atlantis, but definitely coming back here!
IG: Suprememrvn

First time visiting this place today. I loved it! Customer service was on point, and not to mention their juice brands. Being a desert flavor fan, they had me covered. I’ll most definitely be coming back for more juice!

MC and both Josh’s have been nothing but helpful to me. I am definitely a regular here and appreciate all the knowledge they bring to the vape community
Thanks a lot platinum vapes !

I’ve been vaping for almost 4 – 5 years already so I’m very picky on where I go. I’m use to going to the vape shops back home in long beach so I stay pretty faithful to my shops. This one is awesome. I’ve been to the other one in San Jose and loved their service, lily was very helpful and friendly. So I met her brother dennis at this location and was very helpful. Helped me out picking some new juices and came out very satisfied. I bought mastermind snake oil (tastes like watermelon menthol I think), unicorn milk (strawberry custard), & sweet tooth (vanilla Graham cracker type).
Also this guy MC helped me rebuild my nimbus with my own supplies just because I felt a little lazy today and just was stopping by to check this place out.
All in all I would love to see this place get more busy because they are awesome here. Very knowledgeable, attentive and friendly. Pretty good deals here too. Buy 2 get 50% off the 3^rd. How can you say no to that?
All in all, I plan on visiting again.
Anyone that has been vaping or plan on looking for a new shop to start vaping. Definitely I recommend coming here. I’m glad I have a close shop that I like. Vape on…

Don’t even know how to start so many awesome things about this place.
Awesome service great employes, first time here I was greeted and instantly helped. Unlike other places they will not force expensive mods down your throat like other shops. They didn’t rush me at all, I actually staid till closing hours while they built my mod for me and showed me the ropes on how to make basic builds. Oh and let not forget how many different verities of juice they have. If you check them out talk to Josh, Zoheb, Aj, or Mc chill dudes they will take care of you.

This has to be my favorite spot to go for my vaping needs. Superior customer service! Super chill staff and very knowledgable. This place is a gem, very close to my work and not too much of a hassle to get to.
I came to pick up a Nimbus rebuild atomizer and I am more than pleased with the purchase. They had the time to show me how to set it up properly. Even gave me a hands on tutorial. Seeing how these are more experienced types of mods (potentially dangerous if not used properly)
Big shout out to my boy M.C. For showing me what’s up!
Add them on Instagram @platinumvapes every 10k follower receives a give away.
#vapelife