Nu-Vac

Went here to purchase a vacuum and support the community business. I had A LOT of questions regarding the wide selection of vacuums and each question was answered in detail. I was able to try out/​test the vacuums that I was interested in and left with a really good deal and GREAT vacuum with lifetime warranty! Gotta love it!

We had a vacuum that was perfectly good but our dog bit through the cord so we went here to get it repaired. When we got there we saw our exact model but it had a retractable cord. So we asked if we could make a trade. We paid $ 35 dollars and gave him our old one as trade for the «new» one.
When we got the «new» one home it started smoking the 2^nd time we used it.
So we took it back and said that we would like our old one back. We saw it displayed at $ 45 and all he’d done was tape up the severed cord. He wanted us to pay $ 15 more to get our old one because he said we clogged the «new» one with carpet cleaner (that was vacuum safe). When we said that it didn’t seem fare he started raising his voice at my girlfriend and being extremely rude.
So we left with our crappy «new» vacuum. Obviously will never be back.
We wanted to help a local business but the attitude of the store owner has driven us to a big box store. Oh well.

Great family owned business with terrific customer service. They were able to fix my vaccum and my mother’s in an hour for a reasonable price. They definitely saved our vaccums as well as our money. I’m very satisfied with the service.

All I have to say is. This guy (the owner) is genuine.
I felt so welcomed, and he had my parts immediately
(price was same as Amazon, and I didn’t have to wait a day. LOL)
I told him I had a dyson at home not working. He told me to bring it by, and he’ll
give me a free estimate. Easy parking on E.14^st.
You will be glad you came here.

Great service, pricing and owner! This has moved to 17 160 E 14^th, so that information should be updated.

The first time I brought my expensive vacuum here I thought it needed repair or was dead but they said nope, we can clean it for $ 30. And they did! Since then I’ve been a repeat customer. They have amazing prices on refurbished vacuums too, I will never buy new as long as Nu-​Vac is around.

Just so you all know Nu Vac is at a new location! 17 106 E. 14^th Street on the corner of 172^nd St. This man is a Great Person! He knows his vacuums and is very reasonable. You need a vacuum or repairs on one this is the place to go. This Man is awesome with customers.

My wife came here a few years back and brought home a dyson he had refurbished or repaired then sold to us. Though it was $ 100, I still use it religiously. I even did not want to sell it after I got a new one as a gift. That thing had power!!! The owner is always helpful and I have since bought some floor tools from him for a cheap deal. I would give him more bzns if I could. I hope he stays in business and hands it over to his kids which always seem to be there hangin with him. I think that is awesome! Your a good man and you got a loyal custy! Now go give him some business, people!

So long story short I brought my shark here because it wouldn’t turn on. I knew what the problem was because I was highly overpriced in a estimate another vacuum shop quoted me. I did my research and found nu-​vac.
So anyways I left it and they called me couple days later to tell me my vacuum was ready and for a wayyyyy cheaper price.
Well I’m a busy person and was never able to get around to picking up my vacuum. So a month or so goes by and I’m calling to make sure I still have a vaccum LOL and I called and it said the number changed and there is no new number available. So I’m thinking crap they went out of business and I’m out a vacuum.
WELL I’m wrong I tried my luck and called again and finally the number works.
THEY MOVED TO 17 106 E 14TH
. And I picked up my vacuum and it’s just like new they gave my vacuum a tune up and wow. I was so excited to get my vaccum back.
THANK YOU NU-​VAC
God bless you with many customers.

Took my vacuum cleaner here for repair and I will never go any were els they did a great job
Thank you very much for the fair price you charged me and the great work u did.

Had just what we needed!

Small store. Great customer service. Fast service and great price for cleaning my vacuuming.

My review is looooong overdue! After our old Dirt Devil bagless had to be replaced, we saw a sale at Big Lots, just down the street from Nu-​Vac. After navigating through aisles of Unsupervised bay-​bay kids on the loose, we finally get to where the vacuums where. As we were discussing which 1, this little girl planted on a rocking chair next to us, started yanking on my purse while her brother, in the chair across from it was spinning it around in circles until he fell out of it at my husband’s feet. We immediately looked at each other and agreed, time to go elsewhere. And left .
We turned down Lewelling Blvd and remembered from passing it by often that they have a huge selection of used vacuums. So we stopped thinking it couldn’t hurt to look around.
As soon as we stepped up, the younger gentleman greeted us and offered a friendly hello and his services to help us locate a new vaccum. He did offer to look @ our old 1 but I was adamant that it was retiring from duty cuz the doggy funk was now a permanent feature of using it.
While he cautioned that any of the newer machines would eventually do the same, if we did keep maintenance up it would be a working a lot longer. We insisted on seeing what he had. We originally planned to buy a refurbished Hoover or Bissell from Big Lots, we asked if they had any if those. Luckily, there were a few refurbished Bissell Clean View Helix (through them vs. direct from manufacturer) so we picked 1 and he set up a quick demo on the carpet and I immediately liked how light it felt as it glided across a medium pile carpet. It also had a nice carpet deodorizer that smells way better than sweaty dog. He showed us how to empty the cannister, settings, etc. We were sold.
So we got the vacuum cleaner and added the maintenance service fee of $ 15 and ended up walking out the door spending less money, happy as heck about the machine, service contract and even more thrilled by the customer service experience. We are definitely going back when it’s service time and if it ever needs repair. And they had their small child there and you never heard any screaming, yelling, etc. As a matter of fact, I wouldn’t have ever noticed a child if I didn’t pay for anything. Very well behaved.
This gets extra points I’m my book!
After using it for 6 months now, I’m still impressed with the machine and the service we experienced there.

I took my vacuum in today for a free estimate. The man there checked it out thoroughly and even educated me on some things I could do myself to maintain the vacuum at home. I left with great information without spending any money. This man was very friendly and helpful. I will go back for my future vacuum needs. Thank you!!!

Great customer service! The owner is really friendly and very honest. He repair my Dyson vacuum in 15 minutes and it only cost me $ 15. I think a few of these low reviews have been a little unfair to him, which you will see if you take your vacuum to him.

My elderly Mom bought a vacuum here that was wrapped in plastic like new. Advertised as demo models in unbeatable prices. I went to register the warranty for her on line with the manufacturer and found out a previous owner had registered the warranty several years ago. The manufacturer denied the warranty registration.

Their business card says they are open 9am to 3pm on mondays but their hand written sign says 10am to 4pm. So here I am sitting in the parking stall waiting to pick up my vacuum. Not very happy.

I have driven by this place twice a day for the past four years, to & from work each day. I’ve always been a little skeptical because of the area & appearance, but I’m sure glad I decided to give them a chance today. Super friendly service. Very knowledgeable & I got a great deal on a carpet cleaner. I’m planning on making another visit next week to get my two Dyson’s some maintenance.

My husband and I bought a refurbished vacuum from here three years ago, and it just recently stopped working. It was our fault, really – we didn’t take very good care of it and we hardly ever cleaned it between each vacuuming, so I wasn’t surprised when it decided to kick he proverbial bucket. Figuring we’d already gotten a good deal once from them, we decided to return and buy another vacuum from them.
Immediately upon entering, we were helped out by a guy named Shay (I hope I’m spelling his name right), who was relaxed and very helpful. He was friendly and very down-​to-​earth, and he definitely knew his stuff about their products. He answered all of our questions and went over the pros and cons of each product we were looking at.
The place is small and really kind of cramped but don’t let looks fool you – these guys are great at what they do, and if you take a minute to look past the clutter, you’ll see their walls are decorated with photos of their family. You can feel the love there.
I think the best part of my experience was finding out how refreshingly honest they are in their transactions. My husband and I had been looking over a Dyson that was for sale and when we mentioned it to Shay, he told us it was $ 175 but he would go as low as $ 150. We were going to purchase it when he said, «I really want to make a sale, of course, but there’s something about the Dyson you should know first.» He proceeded to tell us that whereas it was a really good vacuum, if it broke, it was really difficult to find parts to fix it and it could take months to do so. So even though he could have made an easy $ 150 off of us, he was honest with us about the maintenance of the product and directed us to something half as expensive but just as good that, if it broke, could be easily fixed.
I can’t tell you how great it is to know that there are good, trustworthy people out there who will not lie to you about what you’re going to spend your hard-​earned money on. Shay could have easily left out that little detail and we would have happily bought the Dyson; instead, he had integrity and he gave us ALL sides of the story so we could make an informed decision. I left with a new vacuum, my wallet still padded, and a renewed sense of the goodness of mankind.
Thanks Nu Vac! You’re all great.

This guy is fantastic. This is my second and third purchase (same day). I bought an upright with all the bells and whistles and a shampooer. My first purchase a vacuum I’ve passed on to my son for his new place.
This guy doesn’t give me any crap!!! Oh my gosh, do you understand how important that is??? He explains why something is better for this surface or that surface, why this model wont do pet hair.
I go in, I tell him what I want the vacuum to do, in this case I wanted a canister, was thinking ‘dyson’ type vacuum. I told him I was firm on bagless and for the shampooer I wanted easy, easy, easy, the dog is getting old and senile… thinks the carpet is indoor grass! So I will shampoo 4 – 6 times a year and explained that so he could help me choose the best model.
I got both a kenmore vacuum and a hoover shampooer for an incredible price… no folks, I mean incredible, less than the cost of just one of these new. The receipt states that I will never pay more than a set dollar amount per vacuum/​shampooer if they need to be repaired. provided he does the repair, sounds fair to me.