Keystone Pest Control

I called Keystone for an overwhelming ant problem at our house (I’m usually a pro at riding ants but this house is literally on top of an ant hill). I had seen them once before at our old residence when the owner had them come out for a spider problem and they did good work. I called and Mike quoted me a price. It was a tad more than I expected but he guaranteed the work so I agreed. They came out a few days later and treated while I was at work so just the outside. Within 24 hours, all the ants inside AND outside my house were gone! It’s been 2 months and they are still gone *knock on wood*. They have been a life saver. Worth the money!
I just feel bad because I misplaced the invoice and I was a bit late in paying them so I hope they forgive me.

We had a rodent problem and Dom came out to «take care of it.» He refused to go in the attic or under the house. We spent nearly $ 500 to have him set some traps we could set ourselves and sloppily fix foundation vents. We started hearing some new rodents in our attic so I called keystone and requested someone else come out to check Dom’s work. The person I spoke with on the phone was working hard to get me off the phone as quick as possible and I could tell was not actually listening to my issue. I insisted I wanted someone else to come out to check Dom’s work and to not send him again. They sent out Mike who found entry points that were not sealed. He went under our house to fix some of the foundation vents properly. Not impressed with this company overall, but if you do use them do not have Dom come out to your house. Mike was awesome, but I will not be calling this company again.

My experience with Keystone is very limited, so I can’t really justify giving anything above 3 stars. However, given the other glowing reviews on this page I’m well happy to contact them again in the future if any problems arise.
~ THE ISSUE ~
For the past couple days, my house became infested with this tiny brown looking bug. They don’t bite, but they’re pretty annoying. The first problem was that we’ve never seen this bug before so no one in our house knew what the heck they were. After some googling, I thought they were carpet beetles but I’m no entomologist so I wasn’t positive.
~ MY EXPERIENCE ~
I called Keystone, who advised me to send over a photo of the bug to be identified. They got back to me and told me that it was a Cigarette Beetle, not a carpet beetle, which I’m grateful to them for (now I know what I’m dealing with).
The only strange thing that made me lose a little faith is that the woman over the phone pretty much regurgitated information off a website. Literally she just read me a page off the website. I can’t deny that Keystone were helpful because of the fact that they helped me identify the bug, but I hardly felt like I was talking to «bug experts».
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All in all, I do like Keystone and will be using them in the future (especially if the cigarette beetle fiasco can’t be resolved myself). An additional positive is that I do appreciate they weren’t hasty to make a house visit and take my money. But the fact that I was just read a page off a website really didn’t sit well with my confidence in them and can’t warrant anything above 3 stars.

For more than 15 years, Keystone has helped me keep my home pest-​free. Every other month they spray for ants and fleas (for the dog). I recently sold my home and the termite inspection can back clear. This is despite all of my neighbors tenting over the years. We’ve also had a few rodent issues over the years and Keystone has been fantastic at making the problem go away. The office staff is always polite and responsive. These guys rock!

Had a mice problem at the house last year; gave them a call and they were able to out to set traps and take note of all the repairs necessary the next day. The guy they sent out to take care of the house was punctual and professional, and was able to address any questions and concerns we had. The service also came with a 6 month guarantee, which came into play a few weeks ago when we thought we heard the mice again. They were able to send out the same service tech (I think his name was Torre), who did a quick look through and set some new traps even though he did not find any evidence of new pests. The rate was very reasonable (a lot cheaper than some of the other pest control companies in the area that I had called), and the service was great. Would definitely use them again if I had any other pest issues in the future.

No pushy sales job. It’s been 4 days and as of now the last of the ant vermin have vacated my premises. Ha! Take that. I signed up for bi monthly service in exchange for a lower rate. The tech was highly educated, explained the whole process and took his time setting the little dirt bags up for their final disposition. Case closed.

The service is the best! I worked with Keystone a few months ago when we had a bad ant problem in the kitchen, and they were able to get someone out (forgot the name, I think it was Jamie) and it was a great experience. He explained the entire process and was very knowledgeable. Given that I hate ants, I signed up for the every-​other-​month service for spraying. Good thing too. I had more ants (due to rain, unrelated to the first call) and called in. They were able to get someone over same day, which was very surprising! Mike just left after spraying some indoor spots, and he also was very friendly and knowledgeable. This company is the best!

We had a rodent issue at our house and I called Keystone to have them take a look at what was going on. They sent out technician Mike same day to come and take a look. Mike knew exactly what to look for to diagnose the rodent issues. I signed up for the complete rodent service which includes not only getting rid of the current problem, but also preventing a future problem. Long story short, there were a total of six rats under our house. Mike completely eradicated our problem. He went above and beyond in workmanship and service. The complete rodent service is worth every penny. I wouldn’t hesitate to call Keystone again if needed. I also signed up for yard sprays every other month for ants and spiders. So far, so good. No ants or spiders seen, even in these dry conditions.

They made everything easy and we are happy with the whole process. We got a quote from terminex for our Yellow Jacket problem and they asked for arm and leg. My husbands cousin used Keystone and recommended them to us. They know what they are doing and really good pricing for the service they provide. We will use them again if need be and would recommend to others as well.

My review for Keystone and its wonderful and thorough service is way overdue. I contacted Keystone many months ago, and I remember it was still raining in my area (Castro Valley), so you can tell how overdue my review is. Mario and Joe came out for an estimate appointment because I thought that I had a rodent problem at home. Mario did a very thorough investigation on the roof, in the attic and in the crawlspace areas, and Mario determined that there was no rat or mouse issues. Instead, I have a raccoon problem after Mario found paw prints all over my foundation. I understand that Keystone does not handle raccoons, so no further work was needed. Mario recommended me to consult with Vector Control. I am very impressed that not only did they do a detailed check on the house, but Mario and Joe also helped me sealed off a couple of the areas in prevention of any possible entry of «small animals.» I can’t ask for better service than what they have given me, and I will for sure turn back to Keystone Pest Control if I am «unlucky» enough to have any further pest issues. Thanks, Mario and Joe. Thank you, Keystone.

Keystone is the best. We have been using them for about 3 years now. I wouldn’t go anywhere else. Dawn is awesome and always gets to our ant problem right away. Thanks James for squeezing us in today I know it was challenging. We started with just occasional use but are now bimonthly. Rates are reasonable and customer service is exceptional

We had a rodent problem recently after a house in my neighborhood was re roofed we assume. Once roof was removed to replace we noticed issues at our home 4 doors away.
Service tech was Mike. He was excellent in finding the places where they could enter from the outside, which he fixed, set traps and came back on two occasions to remove the dead ones over a one week period.
About a week after his last visit we discovered one more and he came back and put traps out.
We are in the process of securing a doggie door and a dryer vent and then he will come and pick up traps for the last time.
Thought the fees were quite reasonable to rid our house of this problem.

Since the weather is starting to heat up in the bay area, I noticed a ton of ants outside my house, and some were making its way into my garage. Yuck! I called Keystone right away before the problem got any worse and spoke with Dawn. This was the first time I’ve ever called a pest control company for anything so I had no idea what I needed to do. Dawn was very helpful and knowledgeable and talked me through the entire process from start to finish. I called on a Monday, and she had an available specialist at the time to come over, but I was in class, so had to wait until Wednesday for someone to swing by.
James was over at my house right on time and he was very easy to talk to. Very knowledgeable and didn’t mind me asking a million questions since I had safety concerns re: pest control and my toddler and dog. He told me some information about the two sprays he would be using, and even wrote the names down so I could google them later. The whole process took maybe about 45 minutes — including spraying the garage, the front yard, and our entire backyard. He was able to locate the ants nest (ick, I have chills just writing that), and he took care of that problem. I think he said it might take a few days for the ants to really go away, but within a few hours, they were all gone!
He also went above and beyond to help me. Our house has a crawl space, and the small entrance on the side was open because my husband haven’t had the time to screw it back on. James was concerned that a raccoon or some other small animal could get in and create a bigger problem, so he closed it up for me. He was also able to identify a spider that I saw a year ago just from looking at a blurry iPhone photo. This guy really knows his stuff!
I am super happy that I called Keystone to come help me with my ant problem. They really do care about helping their customers! Thanks Keystone!

I agree with other reviews on customer service. They’ve always been very helpful when I called and answered any questions very thoroughly when they came. Used terminix previously and left b/​c the guy assigned to my house was super creepy and after asking several times for a new guy, they kept sending him. Not with keystone. The guys they sent out were always professional and courteous. They also use a more powerful sprayer than other companies, and do a very thorough job spraying all around the perimeter of the house. Only complaint is they are a bit old-​school in payment methods. I pay all my bills online, except them because they have no online mechanism for this. I have to auto-​charge the credit card (which I don’t like), write a check & mail, or call in after each visit and give my cc# over the phone. Not the most convenient, but that’s the trade off I’ll take for the good service.

EXCELLENT CUSTOMER SERVICE AND EXCELLENT WORK! I WILL NEVER CALL ANOTHER COMPANY AGAIN. KEYSTONE HAS BY BUSINESS FOR AS LONG AS i LIVE IN THE BAY AREA!
Let me start by saying I am ANTI BUG! I will call an exterminator for 1 ant. LOL. So you can imagine my freak out moment when I saw tons of them all over my new house that we just moved into. I called Steve, 1^st and last phone call I will ever make to a pest control company here in the Bay Area. Steve was great! Calmed me down some. Moving from Kansas City I had our pest people for 18 years. I was really hoping that I would get that same kind of service here. I DID! I got very lucky to hit the mark on the 1^st phone call. Steve sent someone out the next day to take care of them. They sprayed inside and outside my home. I haven’t seen an Ant or Spider since! They offer a maintenance program to come out every two months for discounted prices which is exactly what I wanted since that was what I was used to in Kansas City. The guy that came out to spray was 100% professional and taught me things about bug sprays that you buy OTC that you should not use and why.
Ty to the entire Keystone Staff for assisting me in my «bug freak out moment» and taking care of me!

We moved into a new house and found tiny bugs that we thought were mites. Naturally, we were alarmed and scared by it so we caught some on a glue trap for Keystone Pest Control to ID for us. John called back promptly and identified the bugs as booklice. He assured us that we had nothing to worry about and gave us advice on how to eradicate them.
The next day, I found some other bugs in the laundry room — carpet beetles! John once again advised me on how to get rid of them. He looked out for my family’s best interest by providing solutions that didn’t require introducing chemicals to my little ones. I really appreciated his advice, his depth of knowledge as an entomologist, kindness, and honesty.
I highly recommend Keystone Pest Control for all your pest control needs!

My experience with keystone from start to finish was excellent. Dawn and James was a pleasure to work with. They really
care about helping you. That is very rare nowadays and I really appreciate the time they both took to explain the process and what is being used to kill the flea problem i was having in my house and in
my backyard. I wouldn’t hesitate to call them again. Thanks keystone.

Good Customer Service. They listened to my situation and said, i dont really need the control done but they can still do it if required. They were not greedy by saying that we will get the service done though there is no problem.
Will reach out to them if i see a problem in future.

I’ve used Keystone Pest Control several times over the last few years and have always been pleased with the service. They answer the phone, set up a prompt appointment, show up on time, and fix the problem the first time with no hassle. The price is more than fair and I would not hesitate calling them back in the future or recommending them to my friends and family.
They first fixed an ant problem for me after a bathroom remodel upset their trail.
After having a technician come look over the situation he sprayed a solution down and I haven’t had an issue with ants since, 6+ years! You can’t ask for much more than that.
Recently I had a strange issue with my roommate getting stung by a wasp in the bathroom. I contacted Steve with Keystone who was able to get me a next day appointment. The technician was on time and not only found the problem (small hive in exhaust vent) but did some preventative maintenance on my roof to make sure this wouldn’t happen again.
If you need a pest control service, THIS IS THE COMPANY TO DEAL WITH!
A+++++

Had a flying insect problem, called a few places and settled with Keystone…
Called them, guy got all my info, said he would be right over…
That was 4 days ago, NEVER showed up!!!
Worst experience from Unilocal Ive ever had…