Hertz Rent A Car

Rented a car for a business trip. I ordered pick up and drop off service and gave address, date/​time and directions for driver to my house. 30 min after they were scheduled to come, no call, no show. I call cust serv and they said I should have called the location to verify pick up. What a great idea! Except, they NEVER PICK UP THE PHONE!!! So I rush down to the location before it closes. Walk in and immediately wondered if I was in a night club or a professional place of business? Music blasting, one staff member kept turning the lights off while I was still in the office, extremely immature. I am finally given my keys and car, didn’t have what I requested, ok fine. Staff tells me the car was ¾ full on fuel. A LIE. Wasn’t even ½ full. Car reeked of cigarettes and windows were filthy. Trunk was full of garbage. When I returned the car, with a full tank of gas mind you, I told the front desk person all of this. She didn’t seem to care at all and offered no apology or even eye contact. Will never rent from Hertz again and will tell all colleagues not to do so.

Rented a car for 26 days while my car was in the body shop. Charged $ 250 for «cleaning fee»!? Without any notification, without any warning. Receipt received says $ 0.00 balance. Called Saturday, spoke to Bernard, who promised to call back by Monday. It’s Wednesday — still no call. Avoid this business.

Deplorable customer service! Avoid at ALL cost. Store opens at 0730. We arrived early from a cross-​country drive at 0430 to find this location has no drop-​box. When sales associate arrived at 0700 wouldn’t accept keys & simply closed the door in my face. Incredibly rude, inconsiderate & very unprofessional.
My family & I have rented from Hertz several times before but after an experience such as this — never again.

My name is David, I’ve had good experiences for eight years. Now the new manager has charged my credit card $ 493 dollars for insurance they claim I purchased. When I already have full coverage for the car that was being worked on in the first place. I’m waiting to hear back from Bernard as to weather they will credit my account? Will be checking back soon with a true rating.

worst place to rent a car from. i have rented from this place few times and pretty much everytime is a nightmare the only convenience is close to home. lets start CAMARIA or whatever her name is (Asian mid 20s) she is horrible no customer service experience whats so ever she is rude and dont mind putting you on hold for 40 mnts and pretend the call got cut off. IRIS another helpless rep …
be careful if you book a car online they never have anything they overbook their inventory .
my last time renting a car from this place was horrible … they gave me an old car and damaged, I called them and was told they have no other cars to take the one i have to a local shop to get it fix… really??? they messed up my trip I WILL NEVER RENT FROM THIS PLACE AGAIN STAY WAY

When flying gets too expensive, road trips are the way to go!
My cousins had a big dilemma. They had to make it out to an important function out of town, which, they were both the main organizers. I had already had planned to fly out to the destination and meet them, but I ended up canceling my flight. There was no way airfare was going to get any cheaper a couple days of the event. To help out my cousins, I ended up renting a car using my work discount.
On the day of the car pick up, I was assisted by Jeff. It was semi-​busy, but the service was pretty fast and helpful. I already did my reservation through work. So, all I had to do was to sign, pay, and pick up our vehicle. I had a pick up time of 5:30 pm, and the car was already ready. Pricing was a little bit cheaper than what I would’ve paid without my work discount.
The return was equally as easy. Whenever I needed to rent a vehicle in the past, Hertz was always my go to place. Till this day I haven’t been let down. Thanks, Hertz!

They didn’t have any cars on the lot for any of the scheduled pick up time of 9:00 am, so several of us waited almost 1 hour before cars started rolling in. That tells a lot about the lack of quality service. I didn’t get a car until 10:40.

They need more cars so people don’t have to wait an hour to recycle vehicles. Mine was not that clean on the inside which I would have complained about if I had it more than a couple of days.

I returned my rental car here. I got my car from Fremont (which had lots of selections, lots of employees all service with a smile and helpful). I wish I would have went to this Hertz initially. I wouldn’t have had to go to 3 different rental car companies before getting a car. The person working there was really nice, lots of cars to choose from, not extremely busy.
I will be going here the next time I need to get a rental car. =]

Great experience, especially Hertz’s pick-​up and drop off service. Couldn’t live with out them!

I actually rented a car from this location a month ago and was COMPLETELY satisfied with my whole experience!
I am going to rent from them again this weekend because of the whole satisfactory experience I had with them!
Aaron made my rental experience easy and has made me a regular at this location!
Used my AAA discount and got an outstanding rate!
Told Aaron I only wanted it for 1 day but ended up using it for 2 days.
Dropped it off by the Oakland Airport and took off and went on with my merry way!
Go to this location and ask for Aaron! He will treat you well!

Incompetent and horrible customer service; too bad I can’t remember the name of the person (manager) that failed miserably to help me during the time of my car reservation. If you see a man in his late 30s/​early 40s with glasses, avoid his services at ALL costs.
On the day of my reservation, I made an appointment at 2:00 PM to pick up the rental. However, when I called the location to confirm, that same representative informed me that I should drop in at 4:00 PM because they did not have any cars available at the moment. Even when I arrived at the later time, I still had to wait over an hour because he forgot to pick up my rental from another location! Luckily for him, I have a very high tolerance for being patient. I figured since everything was being handled through an insurance carrier (Allstate), I shouldn’t be one to make a big deal out of something so small.
The man confirmed with me that any and all charges would be handled through Allstate (my personal car needs to be repaired due to a rear-​end collision from another party’s vehicle) so I felt that I had nothing to worry about.
Fast forward about two weeks and my rental period was up. Yet, on the day that I had to pick up my personal car from the repair shop, I noticed that my account had a pending charge for Hertz. I contacted the shop and they informed me that the charge was due to the fact that the original agreement for the rental return was the day before. Are they simply not communicating with Allstate insurance? Obviously, my own car was not ready for pickup that day, which is why another day was needed for the rental to be brought back. Again, the same man, which I could barely understand on the phone because of poor enunciation, provided me with little help.
Now it comes again to my surprise that I’m charged for some in the clouds fee of $ 170! After failing several times to contact the Hertz location directly, I left messages for the Allstate insurance rep to handle the situation.
I never would wish any ill thoughts towards anyone, but I’d like to address my concern towards a complaint department (if any) through Hertz, and hope this so-​called «manager» never works a day in his life again as a customer service agent.
UPDATE: Wow Hertz, now I’m definitely not renting a car from any of your stores ever again. I am being charged $ 18.75 for TOLLS even when I had a fastrak available during the rental period? I was never told, at the beginning or end, that the car is equipped with an toll tag. What is f*cking wrong with you guys?

I will start out and say that I have been a long time Unilocal user but this is my first time writing a review.
Aaron is wonderful. From beginning, middle, and the end of my experience at Hertz. From the moment I came in to the moment I returned my vehicle Aaron never stopped helping me.
I got quoted a bit higher than usual (which is still way cheaper than other rental places) but when I returned my vehicle Aaron used his magic to get me a lower price! He didn’t have to do that, I was already on hook to pay. He also gave me a survey to fill online that gave me 25 dollars off my next rental and all I had to do was tell them honestly how wonderful Aaron treated me.
I would recommend this Hertz and especially Aaron to anyone I know! Thanks Aaron!

If I could give no stars, I would. I walked in to get a car after I was in a car accident and I was not greeted at all. While the guy behind the counter was gabbing on his iphone, this other guy looked at me and my friend, smiled, pointed at the guy gabbing on the phone and walked away. Ok? So while sitting there, with no one helping us, he kept talking on the phone. My friend proceeds to stomp around making noise without the guy giving us even a glimpse of a look. Then, after about 10 mins, he looks at us, smile and say can i help you? I told him, I have a reservation for a car and he goes, i’m sorry, we currently don’t have a car right now. come back at 12 because i’ll have cars returned by then. W.T.FRENCH TOAST! You could NOT have told me when I walked in? You’ve just wasted 10 mins (and btw, i had a test scheduled to do so i was sort of in a rush). It just pissed me off that he couldn’t have told us that while he was gabbing on the phone and laughing. When we walked out, I said to my friend, «are you effing (crossing out the profanity) kidding me? he could not have told us once we walked in the door, or pause for a bit to tell us this!?». and he gave me a bewildered look. Customer service sucks. I’d rather drive a little farther to san leandro to return my car (where i got great customer service). Don’t come here cause obviously customer service is not a big thing at this hertz.

The first time I went, Aaron was so wonderfully warm and friendly. He happily got us through all the usual paperwork and bureaucracy involved in getting a car rented. When I made a comment about having just renewed my AAA account, he cheerfully applied the AAA discount to our already discounted weekend rate. Incredible!
I opted for an additional insurance plan so that I wouldn’t spend the holiday paranoid about anything that might dent the car. I know that my own personal insurance and credit card would cover this but I like the peace of mind knowing that I can just hand over the keys without having to do any additional paperwork. It’s peace of mind that I’m quite happy to pay for.
With insurance I STILL came out cheaper than if I’d gone elsewhere. Plus, I got to meet Aaron– and discover how awesome he was.
When I went back this second time we were on a mission to hit road quickly. We handed over our stuff to Aaron, asked for the additional damage waiver and were on the road in no time. In, out, and on the road for a steal! (Check the website for their killer deals.)
I’m looking forward to doing it again.