Hayward Optometry

The Dr. is super nice. The people in the front are friendly and helpful. They have a pretty good collection of glasses. I have been coming here for years.

I used Unilocal to look for an optometry in the area. Called a few places that had appts available after work hours or weekends, but everyone was booked out 1 – 2 months out. Ridiculous. Luckily I found Hayward Optometry. Was able to get an appt at 5:30pm that following Monday and quickly got a quote on how much my eye exam would be with my insurance. When I got there, the front desk person didn’t seem too friendly, but I can tell she is efficient and got me checked in right away. I think she is the same person that works the phone and has a better phone personality. Place is located in downtown Hayward, plenty of street parking.
The doctor was nice and knowledgeable. Told me she highly recommended getting my eyes dilated and that I can stop by anytime when I have a ride to take me home. My visit only took about 20 mins, from me checking in and leaving. I went home with a trial pair of contacts.
Was planning to call them to order a year’s supply for the trial contacts, but kept forgetting. A week after the visit, I got a phone call from their office following up to see how I liked the contacts and if I wanted to order them. I got a quote right away on how much it was, and ordered them. I was told my contacts would be ready in a few business days, but the next morning, I got a call saying they were ready for pick up. Talk about fast service!
When I went to pick them up, it was a different front desk person. I think she is the owner/​optometrist. I asked about the rebate. She said she wasn’t sure if the rebate would work since my insurance covered so much of it, but created a receipt that showed how much my total including exam. I appreciated how she made a special receipt with the grand total so insurance could see that I did still pay a portion and warned me that I may not get a rebate.
Overall good experience, excellent customer service, and the being open until 6pm on weekdays.

The optometrist here is seriously so friendly and truly cares for her patients. I not only bought my glasses from here but have continuously been going here for three years for my contacts as well. Great office and I would very highly recommend!

this is my 1^st year going there i def. love it there they have different brands of glasses. The customer service there is outstading. Specially when i went there for the 1^st time one of the workers her name is sharon. She helped me out with picking my glasses because i was having a hard time choosing the right ones. She was really nice and helpful. (i love my glasses) i was really satisfied with them!!! I will be going there to get my eye exams from now on. i deffinitly recommend this place!!!’

I understand that economy is tough, but without any good customer sevice, no business will last long. This one is no exception, with the way they handle their customer. Asked for a quick check to ensure that there is no changes in prescription (had double vision lately), while looking for a new pair of glasses was turned down. I don’t mind paying though as long as being treated properly.
Asking for a prescription to take my business elsewhere, same treatment. I guess that’s how they run their business.
Update: Got a call back from the owner and she is being apologetic of the whole situation. It’s a big plus in my eyes as a customer.

My husband and I went to check his prescription, however, the whole staffs (including the optometrist) were not pleasant at all. His 2^nd annual check up should be due in September in order to get coverage from the insurance. But, his prescription might change early. Instead of offering options, the staff said… sorry, there is nothing we can do until Sept? The optometrist was there. They don’t care for the patients. We won’t mind to pay more (of course)
Update: The main optometrist /​owner called us. I truly appreciate this. GREAT gesture to show extra miles customer services.

Had my eyes checked this morning, and I had to do a double take when I walked in to make sure I was actually in a doctor’s office. The reception/​glasses area is warm, inviting, clean, and smells pleasant, all qualities that put my own living room to shame. Before I had a chance to ponder whether or not it would be socially acceptable to host a dinner party in Dr. Nguyen’s lobby, I was called in for my exam.
Dr. Nguyen was prompt, friendly, and knowledgeable. She helped me update both my glasses and contact lenses. I was planning to take my rx to some high end snobby boutique because I enjoy the finer things in life, but I was pleasantly surprised at her wide selection of both designer, and value frames. Best of all her office accepts my insurance, because Lord knows I pay enough into that thing every year.

I’ve worked a few doors down from this place for over a year and never even knew it existed. The interior is definitely no-​frills, but I didn’t mind that at all.
I came in for my first visit this morning and was seen by Dr. Nguyen within a few minutes. I explained that my last eye exam was a year ago and I just wanted to see if there was a decline in my vision. As it turns out… there was no decline!!! During the exam we chatted a bit, and she explained that she had recently purchased this practice from the previous owner. She knew that I would be returning to work so she gave me an accelerated exam.
As I was led out to pick my glasses, she suggested a few different frames based on my needs. There was no attempt to upsell and I found a pair of glasses that my insurance was able to fully cover.
Overall, I felt that Dr. Nguyen was friendly and professional.
To summarize:
— Easy to schedule appointments
— Quick service
— Reasonably priced frames available
There are TONS of shuttered storefronts in downtown Hayward… I hope her practice is still here next year!!!

Great customer service and good selection of frames. Prices are a little high imo. Easy to get too and theres a parking garage and if your lucky u can find a spot right in front.

I’ve been going to this place since 2010. I have never really had a problem here until last week. So I made an appointment online for 5:00 pm. When I got there for my appointment, the optometrist was gone for the day. The receptionist told me that online appointments are «requests». Making an appointment online does not guarantee you actually have an appointment. WTF! How was I suppose to know that?!! Especially when you print out the online appointment with a confirmation. Plus, I’ve been using their online scheduling since my first appointment in 2010. It was smooth sailing back then.
So I scheduled an in-​person appointment to guarantee that I will be seen. My overall experience with this business is that the staff here don’t know what they’re are doing especially the receptionist (or office assistant). I know receptionist duties are more than answering phones and filing paperwork. They need to know the process of the business and how insurance works. You can’t just tell me you need this pay this amount without the explanation of the price break down with my insurance coverage. If they don’t know they should definitely ask the optometrist on duty. And when you ask a question on previous practice, they make you feel like you’re complaining or just plain stupid. Next time I am eligible for an eye exam I will be going elsewhere. i will be telling all i know about my experience here, coworkers, friends and family alike. Double thumbs down for this place.

They say that the way a business handles small things says much about their attitude and concern for customers. I’m here to second that remark.
Yesterday morning I lost a tiny screw in my eyeglasses, one that holds one of the earpieces. I brought my glasses here to have the screw replaced and an affable young woman replaced it, checked the tension on the other screw, and beautifully polished the lenses. Only $ 5 lighter I was on my way to complete my errands.
Beautiful job, and one which amply demonstrated that these good folks won’t hesitate to do a minor bit of work and to do it properly. If I need glasses in future, I’ll give Hayward Optometry the opportunity to show me again what they are capable of doing.
Many blessings and a tip of the biretta to H.O.

I was browsing through my insurance company’s website for in-​network optometry near to where I live. I found Hayward Optometry and it’s only 3 miles away.-Perfect! I called them and the answering machine answered. That was okay b/​c the machine told me that I can make an appointment on their website. I went to their website and realized that they have weekend appointments.-Another plus. I booked a 9:30AM appointment on Sunday. I showed up at 9:20AM went to the door and attempted to enter. The doors were locked however the lights in of the room were on. I figured that the Doc was with and patient and that I can wait in my car. While waiting, I decided to call them just to let them that know that I was waiting. 35 minutes passed and no one comes to the door or returns my call. I then knocked on the door again in hope that the Doc will hear me. – Nope! I went home feeling frustrated. I will never go back to this place.
I hesitate writing a review on a business that I haven’t yet to have a full on experience on their services, meeting the staffs and checking out their facility. However this is my experience with this business and I am sharing it with you so that you can make wise decisions.

I never have a problem going to this place. Eye exams never last me more then ten minutes, and the receptionist is really nice. Everything always goes smoothly and the people that work there never pressure me into buying from them. They always say you could always check prices and then come back and order from us. They’re usually the cheapest anyway. Pick this place for your optometrist, its worth it.

I have recently moved to the East Bay and have been stubbornly avoiding changing my doctors, aestheticians, nail salons, etc. from my providers in San Francisco since I have been seeing them all for so long.
I decided to give Hayward Optometry a try. They have a cool website that allows you to schedule appointments online by seeing a calendar of available appointments. They were awesome. Very thorough exam and congenial personalities make this a great place to do an annual eye exam. I’ve been wearing glasses and contacts for over 20 years now and know good service when I see it (no pun intended)!

The best optometry practice that i have ever been to. I used to go to Kaiser and then LensCrafters after I switched insurances, but then I found this little gem up in Hayward. If you’re looking for quality care and someone who will go the extra mile for your eyes, look no further than Hayward Optometry. Dr. Pham takes good care of his patients and I’ve seen this with the other patients while I’m waiting. Definitely give this place a shot.