Hayward Auto Care

I am a new customer, and wow. They have the nicest mechanic, which, is a plus, but not a necessity. I needed to pass smog and there were some smoke issues out of the engine compartment. Not only were they able to fix that in a timely manner, they also completely cleaned my engine. I can eat off it! They also gave my whole car attention, finding suspension issues. (I knew there were problems, but who has the time to take your car in?) I love this place! They are super nice, extremely efficient, and detail-​oriented!
This is my new mechanic!!!

This place is great!
My car had died on me Saturday night and I had my insurance company come out and try to jump start my car. The guy clearly didn’t know what he was doing. So I called my insurance co in the morning and asked for a tow truck to come and bring my car here since it was the only place open on a Sunday in my area! He brought it there and immediately I got great customer service. He checked my car charge system and advised that I just need to replace the battery. They had one in stock and it took only 20mins! i was out of there in no time and was able to go about my day. They also gave me a first time discount which was good because I have a luxury car and its quite expensive. :/​But in other news they were great. Would recommend.

I just got 4 bridgestone tires and an alignment Saturday. I first went to Costco where I waited 20 minutes in line before I gave up and called HAC based off a coworker’s referral. I was extremely pleased with how fast Kent picked up the phone and provided me with the answers I needed. I dropped by and he gave me a great rate for great tires. I didn’t want to skimp on quality cause my 10 month old is always in my car too. Turns out I really needed the alignment and they had technology to tell me exactly how far off my alignment was. Very happy with the service! Had to leave a review!

We’ve been coming here since we moved to the area over 2yrs ago and another great experience. The guys work hard and take the time to explain what the problem is and even save the parts they’ve replaced to show you what was wrong. They’re prices are also very reasonable.

Came here when they had their old location. It has always been a great experience. Great customer service and very knowledgeable. I’ve only seen the owner once, but Bill is always there and works hard. I definitely feel comfortable coming here, I’ve worked at car repair myself and there is definitely no half assed work here.

Had my breaks checked here after I was told that my master cylinder was going out. I’m not going to bash the place to much but they are very dishonest about labor and what they actually fix. I was quoted to recharge and to replenish my abs system witch anyone with car knowledge will know that there is no such thing as recharging an ABS system. I was quoted $ 790 to replace master cylinder and «recharge ABS system». I figured mmm that seems pretty steep so I called the dealership to get a quote. I had everything done for $ 340 AT A DEALERSHIP!!! Its really crappy writing bad reviews but people need to know about dishonest people. I would advise not to get work done here.

Great business, owners are very proud of their shop and take pride in their work. Very friendly and a family owned business felt no pressure to do anything more than I wanted. Quick service highly recommend to anybody. Will be coming for
Any services needed to my car!

I have been coming here for years for my car, maintenance and repair. I was rear ended last year and took the car to a shop in UC for suspension repair, a referral from the body shop. My car was bouncing up and down on the freeway and at times felt like it was going to flip over or take flight. The car was returned to me 3 times as being fixed and 3 times it was not. The last straw was when the rear end dropped and hit the ground while driving on 880, After bringing my car to Hayward Auto Car, the issue was researched for my type of vehicle, the correct parts were ordered and the suspension problem was fixed.
A couple of weeks ago, I brought my car to Hayward Auto Care for an oil change and SMOG check. To my surprise, my car was completed within an hour and I was out the door.
Ken and Bill always take care of me. Customer service is priority and if service will take more than an hour or two and you live close, they will even make sure you get a ride home or to bart.
Thanks Ken, Bill and Wendy for always taking care of me!

The AC of my 2011 Nissan Altima was not working due to an issue with the AC compressor.
Ken was very thorough in his explanation of the compressor problem and recommended that I needed to replace it. He even pointed out the problem which helps a great deal given that I am a visual type person.
Ken was very friendly and genuine in his interactions with me and was reasonable as far as the costs/​quotes. It was definitely more affordable than if I were to go to a dealer service or possibly other auto shops.
When my car was ready, Ken walked me through what he did and tested out my AC. As a result, my car’s AC was working perfectly and, as Ken would describe it, is «much cooler than before».
Ken’s wife (front desk) was also very kind. She offered a car ride for my fiancé back to our place in Hayward after my fiancé dropped off the car for service.
Overall, I would highly recommend Hayward Auto Care for all your auto needs.

I have no clue if this shop does good work or not. I called in the morning to make an appointment for a smog check, the guy told me in a hurry and very firmly that I can take my car in at ANY TIME today. So I planned my day around it and when I arrived one of the guys tells me the smog check technician left on his lunch break. I explained to him that I was told to come in at any time. He said «Well he is the boss and he is on lunch break and we don’t know when he will be back,»…then he said «Maybe an hour to an hour and a half, you can check back.» Unbelievable!!!
I decided to use that time to run errands. I was back at the shop an hour and forty five minutes later, the same guy who told me the technician was gone on lunch break said that he was not back yet. So I asked him «Can’t you call him and tell him a customer is waiting?» He replied «He doesn’t take his phone on lunch breaks.» What!!!
So I took my car to Hayward Smog Test Only across the street, I was treated cordially and the smog test was done in 7 minutes.
Thank you Hayward Auto Care for wasting my time, I sure won’t give you any future business.

I went to get my car serviced, and it was just such a nice experience. Bill was great and very friendly! He is a great person to work with, and such a sweet guy!

My brakes were making a weird noise but only every once in a while. I was nervous because my car is only a little over a year old so I started calling around. This was the only place that was able to get me in on a Saturday. And I’m so thankful it was them!
I brought it in around 1pm, and they said it wouldn’t be for another hour until they could look. I didn’t have a way to get home so Ken’s wife offered to drive me home. They went above and beyond to help me out and so I left my car there and exactly an hour later they called me letting me know that although nothing was wrong with the brakes it was just some wear from going up and down hills, that they wanted to do the 30,000 mile tune up. and offered to do it for the 15% BC I had mentioned I found them on Unilocal.
2 hours later they called and my car was ready to go. For all new filters, brake fluid, oil change, brake inspection, car wash =) cost 350.00 $. Although it was more money then I wanted to spend my car is running as good as it was when I first drove it off the car lot. And it was so nice to find friendly service so close to home! My official go to mechanic! And it makes it even better that its a family owned business!

So earlier this week smoke started to come out of my car on my way homw from school. Luckily, I was a block away from home. I parked my car and waited until I had time on to take it to a shop on the weekend.
I looked at my car and knew my radiator was busted from all the green coolant around my engine. I was hesitant to drive it very far and looked for a good repair shop that was open on the weekends.
I found this place, for which I am very happy. I took my car in early Saturday about 9:30 am and asked for a quote. Ken was very helpful and said it could be fixed by the end of the day. The price was about 700 for a radiator replacement, new hoses, and oem coolant. It seemed reasonable given that a few places I had previously called quoted a few extra hundred dollars. Overall, I’m happy with the service, friendliness, and speed of the repair.

I’ve lived on Mission Blvd (notorious for it’s abundance of car dealerships & repair shops) all my life & I’m upset I didn’t find Hayward Auto Care sooner.
No matter who is assisting you, whether it be Ken, Wendy or Bill you’ll be in good hands.
My ’01 Jaguar didn’t pass it’s smog test, Ken ran some tests & told me to simply drive it for 200 miles (it could just be a misread within my car) & come back in 3 days. Sure enough it passed & he didn’t charge me for a retest. I appreciate the honesty & integrity at this location. I know nothing about cars and could have been bamboozled into paying extra for work that didn’t need to be done.
They also let me charge my iPhone while waiting in the office, it’s a small act of kindness but I get extremely anxious when my phone is dead.
It is safe to say I will recommend all of my friends and family to this location and won’t go anywhere else.

Super friendly people! I called ahead to see if I needed an appointment. They told me to come on in. I live close by and expected to be there in no time flat.
I couldn’t find this place to save my life, so I called and they did a great job of directing me to their location. It is hidden behind a car lot, so not easy to find.
They took my car right away, as promised. I chatted with one of the mechanics for a while and before I knew it my car was ready… and I passed!
Chatted with the person I assume was the owner and his wife. They are moving their location further down Mission toward downtown. They promise it will be easier to find!

My 2010 Prius headlight was having issues, turns out the wiring was burnt out at the harness/​socket.
Ken walked me through the issue and solution, and also gave me a great price. With mechanics, it’s crucial to find one that you trust. I found that this family owned business was honest, straight forward, friendly, and did quality work.
Huge plus was that they are open on the weekends.

I took my 2007 Toyota Yaris here based on the reviews I read from other customers. I am very happy that I decided to trust my repair to HAC. I was dealing with a cracked flex plate that may have been compromised when the Toyota dealership replaced my transmission a few years ago. I hesitated taking my car back to the dealership because I did not want to risk further problems, so after calling HAC and after speaking with Kenneth, I could tell he was knowledgeable and had insight into how dealerships do repairs. When I picked up my car when the repair was complete, Kenneth gave me my broken flex plate and explained how it worked and that luckily it did not do further damage to my transmission. I am happy to have found a fair, reliable and honest repair shop that will now get my business. My car is running great and I appreciate my car even more. :)
p. s. When I was there they told me they are moving down Mission Street near the Toyota dealership in a former Midas shop that will have more repair bays. Great news for existing and new customers.
Merry Chirstmas!

I drive a lot for my commute and I need frequent and reliable car maintenance: I’ve been doing my car maintenance at Hayward Auto Care for the past year, and I must say that I’m very happy with them.
They are very friendly, have competitive prices, and do a very good work. They are knowledgeable and trustworthy (I’ve had bad experience in the past with car mechanics who recommended me to perform expensive repairs or services that, after checking on the internet, turned out to be quite useless. No such thing at Hayward Auto Care). Keep up the good work!

Last Saturday I took one of my bad boys here to get a smog check and also an oil Change. I can honestly say that I was very impressed with the service I got from owner Ken and his wonderful wife.
The Ford Escape is one of the soccer mom vehicles that the accountant drives and it passed with no problem at all.
Now the Oil change we went with fully synthetic and I was really impressed because Ken had over 50 types of oil for all types and models and makes.
The oil change went smooth as well and I didn’t have to wait long for all of this to be done. I took a nap outside and was awaken when car was finished.
They give you discount coupons and that always makes my day. Saving money is fun.
I highly recommend you to take your car there for service.
Ken is a highly knowledgeable individual and knows his stuff very well.
Good luck and remember to tell him Sergio his neighbor recommended you.

Extremely pleased with the service at Hayward Auto Care! They are a very knowledgeable shop and they go the extra mile to do a thorough job.
I took my Subaru Tribeca to get the fluids changed before I drove to Las Vegas. They close at 5pm, but they worked on my car until 7:30pm on a Friday so I could head down the next day!
They know how to handle a Subaru, they put the OEM conditioner in the coolant, checked the head gaskets for any leaks and did everything right. They even washed the car and shampooed the engine for no charge!
They called before they did any work to let me know the price and were honest about the what work needed to be done now and what work could wait awhile. Can’t say enough good things about the shop.
Take your car here, you will be glad you did. They are straight forward and hard working, as only a husband and wife shop can be.