FRSTeam – Fabric Restoration Service Team

I had a fire in my home in September and have been impressed with the company since day 1 so much so that I am joining Unilocal in order to review them. They came in and gathered all of the items that needed cleaning and were made of cloth. I had some of my clothes back within a few days. Even more impressive; however, was the kindness, compassion and understanding of everyone, especially Chris and Martine, but also the office staff when calling. Chris was especially kind in trying to get a couple of my kid’s, who are very young, beloved items back to us asap. And as we have tried to finish things up these past months Martine has had EXEMPLARY customer service. Seriously, she should get a bonus as she represents her company so well. They delivered items to the hotel, to my work and went out of their way to work with me. If an item didn’t seem clean, they were honest in what might work, trying to clean it again or honestly assessing damage with integrity. They really tried to make the best of a difficult situation where some treasured items were lost. A+

I recently had a fire in my apartment and needed my clothes cleaned and many of them right away, and FRSTeam did an unbelievable job of getting me all my suits and work clothes the next day and did a great job with all the clothes and were able to deal with the insurance directly. Martina was extremely helpful and great to work with.