Edible Arrangements

Just don’t go there trust me toooo slow since I paid I wanted a simple item box of chocolates they messed up

I wish I had read this store’s Unilocal reviews before I placed my order. Like many reviewers here, I too would give this store 0 stars. My order was placed on ²⁄₁₁ for ²⁄₁₂ delivery. The delivery didn’t make it. I was disappointed, but things happen. Valentine’s Day is crazy busy so I wasn’t going to hold it against them. I didn’t get a call or an email to notify me that my order wasn’t delivered. I called customer service the next day and they couldn’t do anything for me other than open a ticket for the store manager to review and get back to me within 48 hours (sorry but that’s not customer service). I called the store directly and listened to the corporate commercial for 15 minutes until a woman finally picked up. I told her my situation. She looked up my order and told me the delivery was unsuccessful. Obviously I already know this otherwise I wouldn’t be calling. I asked her why it wasn’t delivered and she didn’t know (ok …). I asked her when it’d be re-​delivered and she said she didn’t know (really?). I asked her if I could pick it up instead and she said I could pick it up tomorrow. I asked her if I could pick it up today and she said she didn’t know if my order was at the store and that she’d check (where else would it be?). I am writing this review as I am on hold. It’s now been another 15 minutes. I probably spent 1 minute talking to her and I’ve been on this call for over 30 minutes. 38 minutes into the call, the same lady picks up and she asks me what she can help me with. I gave her my order# (again) and she told me (again) that my delivery was unsuccessful (this is hilarious). I asked her if I could pick it up and I’m on hold again. LOL. Luckily this time she came back quickly and said I could pick it up. Edible Arrangements, this is unacceptable. I know your stores are franchises, but don’t you have some type of quality control? Needless to say. I’ll never order from this store again.

do not go here. craftsmanship is mediocre and the strawberries are tiny! pleasanton and berkeley are better locations

Bad customer service!!! The people who work here do it because they need the money, they don’t care about your order!
They didn’t deliver my order the day I placed it for and if I didn’t call the next day to check on it — they would’ve acted as if they did.
They said they were unable to deliver my order and they didn’t call to update me either. So, when I called they asked if I wanted to pick it up instead… If I wanted to pick it up myself I wouldn’t have paid $ 14 for them to hand deliver it.
Then they said they were busy and wouldn’t be able to deliver it the next day … Terrible customer service!!! I will never do business with this location!

I placed a order today. I expected to be delivered today. I called several times and I was told that the order would be delivered before 7:00pm. I was also told that I would receive a email confirmation when it was delivered. I called again at 6:50pm to get the confirmation about the time and I was on hold for 18 minutes and still didn’t get a answer. I’m not satisfied with the service. I had to call the person that I was having the arrangement sent to «AS A SURPRISE» but that was ruined. They still didn’t get it. So now I have to wait until they open tomorrow to find out what happened. That sucks!!!

Staff are so friendly & they made an amazing arrangement for our holiday fundraising event on a very short notice. The presentation was great & all the fruits were fresh. I would definitely recommend this place for any event or a special occasion.

I usually order for delivery, but I wanted to pick up something on the way out. There was only 1 lady in the store and it took a while for her to acknowledge me — she told me that my order was just drying.
Another 15 mins later, I was on my way. The fruits moved around when I thought the box was left laying down but the items were tasty according to the recipients.

Do not waste your time ordering from here
No professionalism and proper customer satisfaction

I’ve gotten edible arrangements before but never from this location this past weekend. I ordered a delivery and the fruit was mostly unripe and some very mushy. Too bad I spent a lot of money there just like everyone else and didn’t get good product.

God I wanted to have a pleasant experience so badly. I love the concept and aesthetic of pretty much everything I’ve seen from Edible Arrangements in advertisements. Delicious and beautiful! Unfortunately I had the worst experience possible.
I made an order a day or two before Mother’s Day because flowers hadn’t worked out the way I wanted. I live in LA, so planning a gift to my mom’s door means delivery of some sort. Last minute, but since they took my money (can’t remember exact total but over 60 $ for sure), I figured they were able to do it. Otherwise, no worries… just tell me you can’t do it.
But alas I made the purchase and assumed all was well. Mother’s Day rolls around and NO DELIVERY?! Not only no delivery, but no phone call, text, email to tell me it would be late… I couldn’t even get a hold of ANYBODY on customer service OR the Hayward location. And I was willing to hold! I think there is no way in hell a company could be so rude as to rip off people on mother’s day and then ignore them unless the deliveries were en route or going to be one day late — TOPS! I am also expecting a full refund.
But here I am, the 12^th. No email, no call back, no text. My money is still gone though. And my mom still never got her edible arrangement. She is going out of town today so it’s too late to do anything except hopefully just get my money back.
WASTE OF TIME :(

Had to order Edible Arrangements for Mother’s Day! I normally order and have it delivered from the Berkeley location. Fortunately, this location is way closer to my house. The store itself is quite small but cute! The decorations were bright and colorful, so you really couldn’t miss it. I thought the customer service was alright. Then again, they were busy because of the holiday.
However, it should not be an excuse to leave my order over night in the fridge where it began to turn the fruits slimy. You can tell it was left over night. The fruits were 50% fresh. You would think paying $ 70 for fruits cut into shapes, you’d at least get it fresh! These were clearly not. Also found a bug by the kale bush inside the bucket. I can’t excuse that because they are working with food, even though bugs love fruits.
I can’t really say much because I feel like most of it is because of the company’s policy, like the expensive price and the limited variety if certain fruits on one basket. But, I think this branch could have done a better job with the freshness and cleanliness of the fruits.

HORRIBLE experience. Long hold times on the phone, delivery was supposed to happen on the 7^th after 5pm. They came at noon and left a note to call the store because I wasn’t home — duh! that’s why you were supposed to come after 5! I called to find out what happened and they guaranteed a delivery the following day (8^th). By that night, still nothing. Called again the next day and they told me it would be there by 10pm that night (9^th) which did not happen. When I called the following day they told me that it had been delivered (it hadn’t) but also changed the status to «delivered» so that the person who sent them assumed I had gotten the arrangement on the 7^th and never thanked them for it! It’s the 11^th. Still no arrangement, explanation, apology OR refund for the person who sent it. NEVER AGAIN!!!

I’ve been ordering from Edible Arrangements for years now and have never had any problems with deliveries-​until now. This is my first and LAST time ordering from this location. If you want your order delivered in a timely fashion, I’d advise you choose a different location. I called this location to follow up on a delivery order the day after it was suppose to be delivered and initially the girl who answered the phone said she couldn’t find the order, then she said it wasn’t there. I insisted the order was placed for that location to be delivered yesterday and she placed me on hold and told me she had found the order. She gave me the excuse that they attempted to deliver it between 4−8pm and were unsuccessful. (Not true, this delivery was for my Grandma who doesn’t leave her couch and was home the entire day.) She then told me it would be delivered after 1pm, meanwhile 6:15pm hit and still no delivery. You would THINK they would prioritize their deliveries especially since they didn’t deliver the day it was suppose to be delivered. I called again to inquire and this rude lady replied with «We have until 8:00 if need be.» I didn’t argue I just called customer service and had a message relayed to the manager who was suppose to be in contact with me today and still no response.
Pretty annoyed! Lesson learned!

Just the other day I submitted an order online for 12 chocolate strawberries. This was to be sent to my girlfriend at her work, just cause she is absolutely amazing and hot! It was simple and easy. They had a great selection to choose from and with a few clicks it was all in the cart. They let me decide if this was to be delivered or picked up. In checking out there were two screens to go through in adding the note to be attached and where this was to be sent. The second was to add my billing and card info. I placed my order in and I just waited for that email, text, or call from my girlfriend to let me now when she received it. I met up with her later that evening, and she shared some with me. They were beautiful and tasted fresh and sweet. I will definitely used their services again. Thank you Edible Arrangements.

Had placed an order to be deliver for a friend who arrived home from the Hospital. Gave them a one day advance order and it never arrived. Call the next morning and the lady who answered the phone didn’t even know about the order and had to search for it. She told me she didn’t know why it did not get delivered. I asked to have it delivered and ask for a refund on the delivery charge. Was told she couldn’t do it and for me to call back and speak to a manager. No apologies etc.

WtF! I paid almost 60 bucks to have a small box of chocolates and balloons delivered. They didn’t even deliver the balloons. when I called to let the lady know she didn’t apologize and was acting like a complete ASSHOLE. never again hayward.
Would give it 0 stars if I could. these things aren’t cheap and to screw it up isn’t cool.

My order was delivered but not until I believe 8pm at night. Really? i paid almost $ 100.00 for a little thing if chocolate covered berries. Best advice, just make them at home it something.

I placed an order with them Tuesday to get it delivered Thursday which is today. I called to check and see if my order Has been delivered or if it’s out for delivery and the lady told me that if I placed it on Tuesday everything that went out for delivery has already been delivered, which did not tell me if my order is out for delivery or in fact has been delivered. So I just assumed it’s out for delivery and I had to call international customer service to find out that my order hasn’t been delivered. This is very disappointed, if she’s giving me inaccurate information how will I know if it will be delivered tomorrow? And the customer service told me it will be delivered by tomorrow. If I placed my order for it to be delivered today then it shouldve been delivered today, not tomorrow, or the next.

Good service in contrast with the rude Fremont location. Did a same day deliver (within hours) and honored my coupon code.
Will never call the fremont location again.

Decided to order an edible arrangement for my boyfriend and to my surprise there was a new location opened! I placed an order online and it was delivered the same day! Ordering was easy and was delivered on time! The bouquet was nicely put together and presentable. Only con is its pricey and the fruit was bland and/​or sour.