E-Z Plumbing Trenchless Sewer and Drain Company

Asked for a quote to do french drain but never received the quote ever after a reminder.

From time to time my clay pipes will back up due to roots. Percy has been out to my house 3 times and each time he has delivered outstanding work. The first time many years ago, he came out in the wee hours of the night. He provides great work, is extremely detailed oriented, and extremely knowledgeable of his trade — answering any questions you may have.
I would definitely recommend Percy!

Somebody suggested I contacted them for a relatively urgent plumbing issue I needed fixed.
I contacted them and never heard back from them, so I apply my simple, time-​tested formula:
No service, no star.

It’s my first review on Unilocal and it will be for my plumber Percy and his team. This is THE plumber you are looking for a great service and price. I called Percy to replace my old sewer lateral in clay and the work was done professionally in a record time. Percy does not only provide great work, he also makes sure that the work is respecting the city inspection and takes care of the papers. Great job!

It’s been a year since I have had work done by EZ Plumbing, but I recently needed invoices for the past 3 years! They were able to provide them within minutes of talking on the phone. I have been impressed with the great customer service and quality of their work. Their organization is amazing and it is SO crucial for landlords like me. I will definitely be back when I need help again!

I called EZ Plumbing yesterday and was excited because they said they could come by last night or this morning. I asked them to do this morning and was told they’d be here between 9am and 10am. At 10, I called and left a message to get an ETA because I had to go to work and around 10:30 I received a call. The lady said she saw she missed a call from me so I explained to her I was waiting and she said the man who made the appointment wanted her to reschedule. I’m not sure when she would’ve told me that if I hadn’t called but it was too bad to wait an hour and a half before finding out and to not have been contacted by the company first. I missed work and now will have to do it again when the next plumber comes.
For the record, I don’t know anything about the actual plumbing work they do.

Hi we are Murcias Plumbing
I have work with Percy
EZ plumbing trenchless Percy is a great guy to work with he has done several jobs with us I will recommen to anybody good company we do mostly new or remodels
But when it comes to sewer call percy thanks Rafael

Percy’s company was everything I need in a plumber facing a large job — a great communicator, knowledgeable, present on the job, and backed by a strong front office. His bid was very competitive as well. Our sewer line was repaired and inspected in two days, the crew was respectful of our yard and the neighbor’s, and Judith in the office kept in touch with me throughout the job.

Update from 1 star to 3 star: I only received a quick call back on 1−6−16 after I posted the negative review on Unilocal.I have a screenshot of when I contacted them via phone and text message back in September (9−17−15) where the text message was read and no response — for a problem with my tankless water heater before it went out on 1−6−16.
Decided to give them a try again based on the recommendation of my regular plumber who doesn’t work on tankless water heaters.
Update to 3 stars since they actually came out quickly (within a half an hr and late at night) to look at the problem and provide an estimate like the owner says below.
Owner — please remove my phone number and address from your message below.
— — — –
Have called multiple times on different occasions to get someone to do an estimate. Goes straight to voicemail. No call back. Very hard to find a tankless water heater plumber

Terrible customer service. I called them Sat. morning due to a leak in an irrigation pipe, they said they would be out by 3pm that afternoon. Three P.M. came and went and they never showed or called. I sent them a text and they responded they would be on-​site in 1 – 2 hours. I couldn’t wait or trust their word, so I told them to come the next morning. They said they would come at 9. Nine A.M. came and went so I called with no response besides an automated text message. I sent another text, they never responded.
UPDATE: Shortly after I posted my initial review, I received a call from E-​Z Plumbing explaining why they did not respond right away. They apparently were working in an area with poor cell reception. I decided to give them a shot and did not regret it. Percy is a good guy and does great work. I’ll definitely call him again if I need any work done.

Out of the 3 estimates we got they were by far the least expensive. Percy and his team were very responsive and easy to get in touch with, especially considering this is everyone’s holiday break. I tend to like texts over phone calls. Plus he gave me the most pros and cons for the cheaper methods versus the more expensive methods. I tend to go towards the most effective no matter the cost because I’m outright lazy…
We ended up going with the cheapest since he was like, «let’s see how big the clog is first. If its not so big I son’t wanna dig a big hole in your yard.» Props Percy! Props!

My husband and I are so pleased with the work the guys did at our home! We had our entire sewer line replaced, and they got the work done quickly and cleaned up well behind themselves. I would definitely recommend E-​Z Plumbing to anyone in need of plumbing work. We had a very BIG job and they got it done! A very friendly and professional company.

The owner of the business (Percy) came within 30 minutes of our phone call. He was professional and friendly and – most importantly– he unclogged our sewer!

I have used Percy from EZ plumbing several
Times for my business and residence. Each
Time he was ver professional and courteous
Not to mention he did an excellent job. Prices are
Very reasonable. Thank you again Percy, and EZ
Plumbing.
Café Glynis

My experience with E-​Z Plumbing was phenomenal. When we bought the house we knew we needed to update the sewer-​lateral and were just getting around to calling companies to do the job when our downstairs plumbing began to flood.
We had four companies out to look at the problem and not only was Percy from E-​Z prompt and professional– he was the only person knowledgeable and patient enough to figure out the real cause of our issue. His bid was fair and, unlike every other company, he didn’t jump to doing more work than was necessary. He explained what we needed and what me might need if the first part of the solution did not work. He also was well versed in the compliance certificate process and explained that it was all a part of the work he had quoted us– permits and all.
Once we decided to work with E-​Z Plumbing we were amazed when they had the permits pulled and all necessary companies out to sanction the job within a day. Due to his staff’s efforts and diligence, Percy’s crew was able to start work two days earlier than we expected– a huge deal when the plumbing in your house is unusable.
My plumbing was fixed that day and the next day the crew had picked up every last bit of debris and returned my front yard to as close to normal as possible. They even took care to cover the plants next to the hole with a board so they might recover after the work was done.
Throughout the process everyone at E-​Z Plumbing was kind, polite, and available to answer questions and guide us. I fell lucky to have found such a great company and recommend them to everyone.

Percy was awesome! He was super professional, came on time, and was super quick so I could use my sink! He definitely helped turn my non-​ideal situation around. Thanks Percy and EZ plumbing!

Percy to the rescue again! E-​Z Plumbing came through when we had a plumbing emergency. In 6 years of using them for big and little things they have never failed.
I called on Sunday and said if someone could come out on Monday morning that would be fine and Percy was here before 10 a.m. to take of the issue.
Highly recommend. Love that he lives in Hayward.

Muy bueno!!! Awesome!!! Very polite!!! Fast cool sweet hecka nice and hecka good job!!! Life savers!!! Thumbs up!!!

Thank you E-​Z Plumbing by far you (Percy) have been the most professional plumber I have had
in a long time. Not only did you take the time to explain to me what you were doing while working
on my Power Flush toilet, but how you tried to fix it conservatively before deciding that I just needed a new tank. I don’t have to hear my toilet mooing like a cow at night anymore, LOL
Thank you again for making my nights peaceful.
Shirley Corrales

Overall this company can be a great company, knowing what they do and doing a decent job. After my one-​star rating, the owner contacted me almost immediately and offered a second early morning appointment, promising, over and over again, they will be on time as it will be their first appointment for the day. Everyone deserves a second chance.
On the day of, Percy showed up 30 minutes LATE. duh!!!
The inspection wasn’t a complicated job, I think, but Percy did well too. Great customer service over the phone. It is true, they did what they described in their response to my last review. These were all good.
However, something has to be done about their plumber (s) being late or simply not showing up. At the end of the day, the best way to increase your ratings on Unilocal is not by contacting your customers who left a negative review, but by addressing the issue at its root.