CR Windows

I had CR Windows replaced all my windows about 5 years ago. We were very happy with the whole process but never bothered to write a review. Recently one of my balcony door handle cracked due to my son’s soccer ball. It tuned out that the replacement was very difficult to find, after learning the hard way from two local home improvment stores. A little desperated I called CR windows. The lady on the phone was very nice and said just come and it would be free of charge. So I drove there later but discovered the design of my handle had been changed. The owner and that lady still managed to find two from somewhere and handed to me, not to mention that I interrupted their lunch. I left with gratitute that day.

We are pleased with CR Window Co. for the following reasons.
The initial free estimate was prompt and very competitive.
The installation was professional and quick.
The installer (Jesus Oliveros) and his crew were neat, thorough and clean-​up was
meticulous.
The price was right
I would not hesitate to recommend this company.

I was very happy with their customer service…
Bought several odd size windows and one patio door from CR… the windows are ok but he patio door seemed a bit too fragile. I called them and after a couple call transfers a lady told me this has never happened before but she will talk to her boss… a bit later she called me back and said I can return the door back to the shop I purchased from and get full refund… I was very happy with their prompt and courteous customer satisfaction service.

I work for a construction company and we’ve use CR Windows’ products on all of our clients house for many years. Not one call back due to quality issue. I personally use their windows in my house. Their windows are good quality for the money and you have to know what you are doing to ensure the window are installed properly. But isn’t that what your contractor suppose to do anyways? I will not hesitate to continue our business relationship and I have every reason to believe they will continue to deliver.

I have used CR more than 6 times in the last 3 months. On the surface windows are great for the price. but patio doors are GARBAGE. Windows are great for remodeling and flips but remember there is a reason why they are cheap.

I recently purchased 14 sash windows from them and just finished installing the windows. There are things in the process that can be improved but overall, I am pretty happy with CR windows.
I heard about them from a contractor friend about 2 years ago. They are actually window manufacturer and not just a distributor. I went to visit their facility in Oakland and saw their production line. I did not go with them at that time because their name was still pretty new to me.
Recently I am remodeling an old house, due to the age and settling, I need replacement windows of 10 different sizes. I thought about CR window again. But then I saw a review here that is not very flattering and I was concerned. I went to their office again, talked with the owner and the manager about my concerns. Judging by the conversation I had with the owner, and the fact they are much busier than 2 years ago (considering they are not doing any marketing at all) and also good comments received from a repeat buyer, whom I just met, while I was in CR windows’ office, I decided to give them a try.
The order and measurements was confirmed on 02-​08-​2012 and the windows are ready for pick up on 02-​16-​2012. The price is very good.
I arranged with my contractor to install the windows 02 – 22 to 02 – 24. On 02 – 23, My contractor called me and said, one of the sash window will not stay open. At that moment, I was extremely worried with a bad movie playing in my head. I gave my contractor CR windows’ phone number and he called. The result surprised both my contractor and me — CR windows was going to send someone to the job site to check it out that day. The call was made around 2:30 pm and they sent Mike to the job site in Vallejo around 4 pm. I did not expect this at all.
It turned out that the spring mechanism was disengaged, and it took Mike about 45 second to fix the problem. Both my contractor and I learned how to engage and disengage the spring now.
While Mike was there, he also checked our installation. He wanted us to make sure the windows are properly shimmed before screwed in place. He measured the width of the installed windows at 3 different places and make sure they are the same. If not properly installed with shim, you may have the middle measurement bigger than the rest and the moving sash could come off.
Mike also gave us recommendation on where the screws should be located on the side frame so they will not interfere with the spring mechanism.
We are very happy with Mike’s timely visit. Because otherwise, we will have to set up another day/​trip for this one window and that means more expense for me.
.I do not know if mine is a special case or not. But I am just a normal first time customer/​home owner, who may not buy any more windows from them for a long time, They did it for me and I am very happy.
In summary, they are local manufacturer of windows. They have good price. the quality looks pretty good. (If quality is not to par, you will hear it from me in the future), They are geared more to experienced window contractors who know exactly what they want than casual home owner. Most of the people answering the phone there can handle your order properly if you tell them exactly what you want, If you do not know what you want and want to discuss with someone, it could be a bit difficult.
The best approach for home owners who are still in the research phase is probably to get the rough measurements and ask for a rough estimate. For people who are ready to make a decision, the best is to have your contractor make all the final measurements, go with your contractor to their facility to check out the quality and then decide.
Another thing I learned is installation is of vital importance. Vinyl windows have somewhat flexible frames. The frame could be pushed outward (by screw without proper shim) or pushed inward (by wrong type of expanding insulation foam) and result in either sash falling off or stuck. It is important the windows are installed by someone who knows how.