California State Disability

This is worse than dealing with DMV, Every time I try to call it takes 15 – 40 attempt to get through & then when I do get through I have to wait any where from 30 min to 1 hour on hold, & then give my social & info & when I ask them a question they put me on hold again for another 10 – 20 min then hang up. I have a iPhone & if the call was to drop it will inform me of drop call, I spoke to a supervisor 2 weeks ago about this issue her name was Ms, Williams & she was so nice & appoligiezed but again today I called 18 times on hold for 43 min just to be hanged up on again, this is a serious problem… Why do you have to be so rude??? Ugh I hate these idiots that work for the state