AT&T

As much as I hate waiting in line, this store get u in and out fast.
Mr. Francisco, if there was a option to rate store personnel 1 – 10, I would rate you at 100
Thank you for help and professionalism.

If I could give them a zero I would! We waited for 3 ½ hours!!! My kids patiently waited also thru all this! We were trying to bring our service here but decided against it ! The manager has no kind of customer service nor do the other idiots working here! The guy helping us was struggling for over 2 hours to set up our new account with them, not once did the manager Francisco come to see what was going on, only until we started telling the guy we did not want the service did he come to help, we finally left as per the manger will continue to work on porting our lines over, I will call if there is an issue come back tomorrow morning” these were his exact words
Since we received no call: my husband and I thought it was done. We arrived the next day and there was no manager. The same idiots from the day before were there acting like they had idea what was going on! After waiting for 30 mins we decided not to have service with them told them to cancel it all and left they did not once say sorry, let us make it up to you nothing!!! They really should close this place and fire the employees!!! Horrible !!!

If I can give this place negative stars I would, everybody in this store was dumber than my two yr old son. This store sucks, worse customer service experience ever. Non talented workers that just don’t give a f*** about they’re jobs. Especially that black guy with orange hair. He was trying to have a starring contest with me like As if we were in the ghetto muggin eachother. He was rude from the start while the MANAGER was standing next to him. This place needs a whole new crew. SERIOUSLY. How do they even make money/​sales at this location with people like that working there?

Customer service here sucks. I’m writing this review as I wait for some service.
These guys were not only rude, but unprofessional.
I waited over an hour in this hot, tiny little store as the flirted with two Mexican ladies.
When I finally got service, they could be of no help and asked me to wait while they call someone who could further assist me.
NEVER COMING BACK.

Worst customer service ever! The name of the representative is Ramon Johnson… he is such a impatient guy who does not know how to talk to customer… literally no patience. At one point he threatened me go out of the store or call security. He is unable to clarify my question so he was saying that I was mad at him… what’s even worse is the manager is supporting him as well. his name is francisco… What’s happening guys. This is a impatient shop… I am so much frustrated with these guys. I am even going to switch my carrier because of this incident…

This place is a great help. I’ve came in several times for bill adjustments and everytime they help. Ive gotten a well 250 dollars in credits adjusted in the last 4 months of my new att service. Love it.

Would never come back here again. The service here is unbelievably horrible. Came here twice in the last month. The first time I came here to get a standard sim card for my dad because he lost his iphone. The staff here (the Filipinos woman) was helping us. She did not even bother to stand up to greet us. She sat on her chair the whole time and that’s not even the point. She told us that they were out of sim card in store but we still saw a whole lot in the drawer when she open it. The second time again «sorry we were out of sim card» when my wife accidentally deactivate my brother iPhone 5 after we receive the iPhone 6. What kind of AT&T store keep getting out of stock on sim card anyway? I dont know about the other staffs but that Filipino woman need to change her attitude toward customers.

THE SALESMAN ARE LIARS
I came here on October 13, 2014 wanting to purchase the iPhone 6.
I was greeted by who I persume to be the manager who was friendly. I was discussing to him about the iPhone and how I wanted to get it ASAP. He told me the phone would be shipped roughly within 3 – 5 business days stating that through their store company it would be quicker. So I ordered expecting it to arrive by next Monday. When I checked back from my emails the estimated shipping date was 20 BUSINESS DAYS!!! So I wanted to give him the benefit of the doubt and waited till monday however I didnt receive any email saying that it was being shipped. I walk into the store and speak to a gentlemen that was wearing glasses. He assures me that they send out those emails just for reassurance. I told him that I needed it before November 1^st and it should arrive to my house by then. I believed him and went about my business. Once again no sign of the phone being shipped. I went in there for a third time asking them what was up with the shipping. Another guy told me that it should be shipped soon and i should have it by november. its 10/​30/​2014 and still not sign of the phone being shipped. They will tell you anything to make you feel like they have everything under control but are just complete LIARS!!! I would of appreciated the honesty more instead of just lying to me. Never doing business with them

Not recommended unless you are really desperate.
I went in here looking to make some changes to my family plan and maybe upgrade my phone. First, no one greeted me. There were 4 employees, all behind the counter. Only one of them was helping a customer. I even gave them 5 minutes to say something to me, I walked by the counter and looked at phones. Still nothing.
Second, I got to hear them exchange comments about the customer there were just helping. They were mocking the fact that the person didn’t buy the phone he said he wanted. They weren’t even trying to be quiet about it. The customer still bought something. After no interaction with the employees I just walked out.
I’ve done my time in retail, I know how it can be but I would at the very least wait til the store is empty to make my comments. Obviously, I don’t recommend this spot for any of your AT&T needs.

This phone company has developed a tremendous machine of lies, they lie at store level, they lie over the phone, telling you and promising you things that at the end they never complied. They try to charge you what ever they want not before have told you and sold you nice promotions. For example, 2 months ago the store at Southland mall gave me a new phone that I requested as an upgrade. The manager told me that my contract for one line phone (I have 2) was ready an able for an upgrade to a new phone and all I got to pay was the taxes, which I did. My phone bill from now on was going to be almost $ 40 .00 dollars less every month according with the manager. When the bill arrived I noticed that the charge was correct. The second month I noticed that the bill was increased $ 40.00, amount that was adjusted after I called ATT. The following month the were still charging me $ 40.00 dollars more. After reviewing my bill I realized that it was not any upgrade that I was received at the Att Store, what they did is sell me a new phone for almost $ 350 and start charging me $ 15.00 plus taxes and all this hide charges that ATT have. That was a fraud that I am intending to bring it at the Court.

I come to this store because I’ve been to the union landing store an the San Leandro one as well and I always have gotten better service at the southland one by far! The reps there (especially the manager Francisco) will always take good care of the customers. I know this because I’ve been there a bunch of times and have seen them help a bunch of people out. One of them being me with my bill. The reason I started going there is because I had a super high bill because one of the sales people from the union city store added a bunch of stuff to my account without my permission and didn’t explain any of the charges that were going on my bill. When I went there Kevin helped me out. I did wait in line a bit but it’s justified since one of the other people in the line said that I would get help here and it would be worth it. He told me a lot of people he knows recommend this store because they actually tell you the truth and look out for you. So I waited and Kevin without trying to sell me anything called in to the other store they didn’t want to talk to him so he just went ahead and had my account fixed and he removed the extra charges and lowered my bill. I have sent countless family members to this store and none of them have had complaints most of them have told me about the manager he’s a great guy and he knows his stuff. I see the other comments on here and It makes me think that these people just leave these bad reviews and I don’t get it. I think it’s probably just in retaliation to them wanting more then they can get and not getting it like the first comment wanted them to offer her more that they could offer every customer. I feel great knowing that they treat every customer the same. That’s how it should be! And as far as the person Taft said they got assaulted by Kevin, yeah right !! Lol he would be out of a job if you did. Att is the same company and they have the same rules for every store so I know for a fact that he would be gone if he really assaulted you!

DO NOT COME HERE
If you want to get yelled at and wait for 15 minutes with no greeting, this is where to go.
Kevin with braces 5’6″ Asian American raised his voice at my sister then assaulted me. I am shaken and disturbed.
Kevin, you are not a good person.

I went in to the store to discuss some details of my current cell contract (ie we’ve been dissatisfied with the company for a while, feeling that $ 109 was way too much to pay monthly and we don’t even have smart phones with data plans). Nobody greeted us when we walked in and it wasn’t until after we’d waited in line for 20min or more that an employee said anything to us. There were four employees and only two other customers in the store. When we’d been standing in line for over 10min, one employee who had previously seemed busy started stocking the shelves, I guess having 10 iphone cases in each color is more important than guest services. Once it was our turn, the sales person Kevin was quite abrasive and extremely unprofessional. When he found out how much we were paying he simply said «Why?» That’s what you’re supposed to tell US Kevin! When we asked why nobody had mentioned this to us before he said that that’s just business and if AT&T can get us to pay that much they will. We then told him we’d been talking to T-​Mobile and the price of the plan and phones they were offering us. After much eye roll about T-​Mobile he then (and only after finding out we were planning to leave AT&T) offered us the same offer they were giving, no added benefits, no sweetening of the deal so to speak just another over-​priced 2-​year contract with horrible customer service. Amidst all of the incompetency Kevin was «fooling around» with his coworker, texting and told us that he himself, an AT&T employee actually uses Verizon. We’d been dissatisfied with the service before but this was the final straw to get us to leave for good.

Went here to look at smart phones. That was a drag, they had about 5 – 8 smart phones on display and a ton of accessories. The manager was helping some other customers and when I asked if they had the Motorola Atrix HD that was just released this summer he told me they had discontinued that phone and then brushed me off with not even as much of a «I’ll help you when I’m finished helping these other guests.» He pretty much elbowed me out of the way. I knew he didn’t know what he was talking about because I’d been looking at the AT&T website to buy this phone and just wanted to take a look at it before buying it, plus it hadn’t even been out a year and it’s got great ratings on tech sites.
So I left and went to the AT&T store near the 92. Their phones are just dummy phones but at least I got to look at the size to compare with my previous phone.
I ended up buying the Atrix online, no thanks to AT&T at the Southland Mall. I really have no idea why I even come to this mall. I always leave feeling dirty and depressed. This mall reminds me of some poverty-​stricken shopping center like the ones I’ve seen overseas.