AT&T

1 worker name Jorge. 6 customers waiting to be helped. Get it together AT&T. Get more staff in for better customer service. Poor Jorge!

When I found out there was an ATT store opening up near me I was elated. I could have a store conveniently located to me, with easy parking and what appeared to be never to be busy inside. Score!
Oh how I wish those warm fuzzy feelings still were there after finally taking the plunge and visiting this afternoon. We were greeted at the door and immediately I was concerned why there was no one inside. On a Sunday, the ATT store was empty? Was this my lucky day?! Apparently not. As within minutes of meeting Alex, I realized the true reason why this place has all 1 stars and no business. How Alex may have felt he was being funny, his attitude was super demeaning, unprofessional and flat out rude, cutting my questions short with his smirk comments.
Do you have questions? Forget getting them answered here. You’ll get a sarcastic answer that leaves your blood boiling. What’s more irritating is they have smart ass comments that leave you appalled. As a customer, I’m entitled to ask as many questions as I desire before forking over $ 750 to you for a simple upgrade.
Save yourself the high bold pressure and keep on driving when you pass by. It’s not worth the stress and feeling like you’re a worthless piece of crap. Know your worth.

My experience at this AT&T store was appalling. I am writing this review particularly about one employee, named Kyle. This little boy was very unhelpful and desperately needs training in his customer service skills. Kyle, if you don’t like serving customers, you should find a different job.
My phone was stolen. I am a teacher and have a lot on my plate this time of year. I ask Kyle what my options are, he provides a cursory explanation making it obvious that he just wants to go back to bullshitting around on facebook while he is supposed to be doing his job. Another employee told Kyle about one way that he could help my situation, but he refused to offer me the help and instead shooed me along.
You are better off waiting on the phone or figuring out your issue on line than wasting your time going into this store.

HORRIBLE HORRIBLE SERVICE!!! The Latin girl there was sooooooo rude and not helpful. She literally yelled at me for not understand what she was saying. She was doing everything without confirming with me if it is okay or not. Will neverrrrr go here again. All they care about is sales and not about providing a good customer service.

This store sucks.
1) because it’s just a retailer store. All they want to do is sales.
2) you can pay bills here though, which you can do online if you ain’t so dumb
3) they don’t do no replacements of bad phones bad cables no nothing.
So don’t waste your time going here for business.
Oh I forgot, if you’re going here to buy a phone, they suck again because they have dummy phones on display not real ones ! LOL.