Arroyo Tow Inc.

After reading some of these reviews I should consider myself «lucky». Anyway, HPD called these shady people to tow my vehicle for past due registration. (In addition to that I had a flat tire so I couldn’t move the car). The police officer M. Fontes#428 told me it would be around $ 150 – 160. We waited 40 minutes, I begged the cop to allow me to do without the towing but he was unmoved. Finally the tow truck driver came and asked questions regarding the conditions of the vehicle (normally they ask questions to prospect future sales); they told me all I had to do was to go get my registration taken care and to get a day pass. I did, and when I called them they told me I needed a release. (I figure is time to pay back the favor so it’s an all win-​win for the city and the towing company) Sure enough, the City of Hayward via their police department charged me $ 235.00 just to sign the release. The towing company when I got there I saw a group of people laughing and telling Spanish jokes. They told me it was $ 220.00. They said because it had been more than six hours they were charging me more, and that if I would have gotten there later than 5pm they would have charged me $ 80.00 for a «gate opening» extra fee. I must say this: other vehicles parked on the same block cited for overdue registration, all they got was a warning, meaning an orange sticker saying to take care of it, I never received the same courtesy, and instead they just towed the vehicle. Notice we’re home owners for about 25 years parked just in front of our own house. This is a total scam and the City of Hayward ought to be ashamed for contracting shady companies to represent their business, and for charging outrageous fees for signing release forms. Highway robbery. Stay away from this company! If you decide to do business with these individuals you will regret it, as they will reap you off. The only reason I give them one star its because there isn’t anything lower otherwise they would get a 5 minus.

Stopped by this place because they listed a car for sale. The two men that assisted me provided a high level of customer service that I was pleased with. They made me feel comfortable and answered all of the questions that I had regarding the vehicle. I test drove it and had more questions and they took their time to ensure that I felt comfortable making my purchase. I will definitely do business with them again. I had to use the rest room and all they had was a porta potty so you know I was scared lol I asked if it was clean first and he assured me that it was. Much to my surprise it was one of the cleanest I had ever seen! The men I encountered were very professional and didn’t try to scam me due to me being a woman. I highly recommend this establishment.

This towing company is the worst. But i already expected this since i checked their reviews before coming here. Phone operators told us drivers will arrive 15−20minutes. We waited two hours and the lady owner straight out snap at us «well if its two hours then you have to wait two hours» — this is ofcourse assuming the shes the only person in the world that has a job and has to take care of things. She also showed up without her keys, so we have to wait for the other guy that have keys. Oh and u need cash, because debit broke. So yeah get ready to be in hell here.

Tow companies are a b! tch. I’m not gonna call this company an a$$hole or a b! tch because that’s against Unilocal’s policies (and I want to be a good member of the Unilocal community), so these guys are totally not a$$holes or b! tches.
According to their website they have towing services 24 hours a day, 7 days a week. When I arrived no one was there and the gates were locked. A sign at the gate said their office hours were M-​F, 8 – 5. I called to make sure I could pick up my car that day. The operator told me that that their mechanic (or whatever she called him) will call and meet me at the yard in 10 minutes. I asked how much this was all going to cost and she told me the mechanic was going to give me all that information.
For thirty-​five minutes I waited in a shady part of Hayward where I bet drug deals and other illegal things happen. It reminded me of a drug exchange scene at a tow yard in Breaking Bad. Then, there was a group of guys who came out of nowhere and kept looking my way. I totally froze and couldn’t run in the car. They eventually took off in their car, I’m glad they decided to leave me alone. The mechanic finally called and said he will be right over. I asked how much this was going to cost, but for some reason I didn’t get an answer again.
Ten minutes later, the mechanic said he couldn’t see me. Ummm… I was right outside the gate. Then he said, «Oh I’m at the yard across the street behind you.» Why the freak is he across the street and why the heck wasn’t I told this before??? So I walked over to the other yard and a guy came out of a tow truck. He said blah, blah, blah, yada yada yada… then said, «We only take cash.» Wha??? I have talked to them 3 times and NO ONE mentioned this to me??? I could’ve stopped at the bank before I came here. Geez! Do people normally have $ 335 cash in their pocket??? He even dared to say, «Oh I’m sorry, didn’t anyone tell you?» LAME! I had to drive to the bank, come back, sign some papers, then he finally gave me the keys. Grrrr… I hope I never have to deal with this company again! If you ever do — good luck!

Apparently this is the company contracted by our Condo board to «Cruise» the neighborhood for illegally parked cars.
Beware–
My motorcycle’s back tire was parked literally 1 inch in the red zone of of a fire hydrant. This company was trolling the neighborhood and grabbed my bike, holding it hostage for 3 days at a cost of $ 340.00 dollars.
This had nothing to do with the Hayward police by the way.
Went down to pick it up and their storage yard looks like something from the movie «Deliverance».
The whole thing smacked of some kind of towing scam.

Discourteous and dangerous tow truck driver. When called to speak with management about the driver, they hung up on me. Leads me to believe that this is common. Use these people at your own risk.