AmeriPride

Amazingly horrible service. Never showed up for pick up and delivery numerous times. We had no restaurant towels for weeks. We called the sales rep, Leslie, who initiated our account and was referred to the sales manager. Instead of trying to correct the situation and provide customer service, they picked up the towels and never dropped off. They did not even inform us that they were ending the contract. Only used them for a month before it failed miserably.

Wow. Shockingly bad service. Our bakery switched to Ameripride linen service after a contract dispute with our other company. It has been over three weeks now, and they still haven’t been able to set up our account properly. Their employees show up intermittently — never when scheduled; we still haven’t received a proper hamper to put our soiled linens in, so we’re stuck shoving everything into empty milk crates; the towels they bring us are not the ones we ordered, yet they continue to supply us with them despite repeatedly saying they’ll be bringing the correct ones. At least every few days we have to call and try to connect with the delivery person, since they NEVER show up when scheduled. What. A. Joke.

We switched from Mission to Ameripride for our gym. I was very specific about a one year contract. The sales guy said it was a one year contract and that is what we signed. We just called to cancel after one year for many problems and the rep refused and said we have a two year contract.
Let’s compare Mission to Ameripride. Mission comes in and empties bins in multiple rooms out of our own containers. Ameripride requires their non-​functional stands that fail often. Mission would unwrap the towel bundles and place then in the towel cubbies. Ameridride would drop bundles on top of a shelf and leave the trash. Mission was like clockwork with the same conscientious employee. Ameripride sends different people and none have been conscientious. On many occasions we have received soiled towels and bags reeking of gasoline to our gym. They smelled up the room and were unusable and inappropriate for use on skin. When this issue was addressed to the driver, I received attitude and no replacement towels when he cherry picked the bundles he thought were the worst.
Thank you Mission for showing me what the service is supposed to be like. We are coming back.