We were in Victoria for a funeral when my husbands phone died. We had driven from California and were leaving the next day for home when it happened. I can’t say enough about Brandon and Amy and how they took care of us! They overnighted a replacement… Which arrived on time and the same day the i6 came out. We are grey hairs and a challenge to deal with when setting up a new phone. Brandon NEVER lost his patience. Even when we didn’t know out passwords! He flowed to his customers and back to us taking care of us all. Between Amy and he we were on the road by 4pm which was 3 hours earlier than we anticipated. They deserve a raise for such awesome customer service!