Value Village

Love shopping here. I always find something. And you can NOT find better deals anywhere. Trust me, I’ve checked. I’ve gotten a lot of name brand clothes here for next to nothing, especially on 50% off days. Some clothes even have the original tags on them.

I never write reviews, but this time I’be had it and decided to post one and tried real hard to be fair and objective.
«The good, the bad and the ugly!»
THE GOOD: I’ve been to this store several times now over the course of 7 months. You can always find bargain, although the last trip a week ago the prices were much higher. I only shop on discount days (25% or 50%), and walk out with tons of stuff. What you find if you are patient and have a few hours to spear, is worth it.
THE BAD: I compare this store to the Bronx Unique, and the prices are higher here (don’t really see why that would be the case, but it is). So you really have to know your stuff: what you are buying and what its worth. The store is more or less clean, all things considered, but the bathrooms and fitting rooms are a disaster! Also items in Value Village are quite often broken, which is expected I guess in the place like that, but why keep them on the shelves then? Another thing is there are a lot of items, that I would have loved to buy, that don’t have price stickers. I was told many times, that if there are no prices on them you can’t buy it. The floor manager could have assess the price right then and there, but they wouldn’t do it. Their loss or mine? Again why keep priceless items on the shelves? It’s like showing cheese to a mouse to bargain hunter like myself. Very disappointing.
THE UGLY (AND I MEAN REALLY UGLY): CUSTOMER SERVICE SUCKS!!! I realize that I am not shopping in Bloomingdale’s, but a little respect and courtesy wouldn’t hurt! Granted it took one bad egg to spoil my opinion of the staff. I have to say that they are not all bad, but there is one bitch (yes, I mean real bitch), an older lady standing behind the jewelry counter, who should be fired in my opinion. I am not even mentioning that she hardly speaks a word of English (most of them don’t speak English, which is fine with me. We all came to the U.S. from somewhere one time or the other or our parents or grandparents did).
She stands there behind the counter with the face that lets you know that she really doesn’t want to be there, and you are there in her face to bother her. The pieces of jewelry they have are all stocked half-​hazardly one on top of the other behind glass (they have a lot of it), so it’s very hard to see anything. She (The Bitch) is there to show you what you want to see. So SHOW IT TO ME THEN!!! She is very impatient and acts surprised and annoyed if you don’t buy what she shows you. I like to take my time and look at the back of the piece, b/​c among all the junk they have there sometimes you can find something nice. I also like to make sure that the stones are not missing and there is no other damage. The Bitch can’t handle that for some reason. One time I was there she spoke in Spanish to other staff saying that I am spending there 3 hours, which was absolutely untrue, but even if I wanted to stare at her face for three hours it is my prerogative as a customer, and customer is always right or at least should be. The last time I am was there she was cursing me under her breath in Spanish thinking that I didn’t understand her. I happened to speak fluently several languages (Spanish is not one of them so I couldn’t answer her), but I understood every word she said. This is unacceptable! If you have no patience and don’t like people, don’t work there!!!
So the moral of the story: I’d think twice before going there again. You can find the same bargain in other Unique stores. No one cursed at me in the Bronx, maybe I’ll go there next time.
Another thing is don’t be misled by the fact these stores live on donations. This is Not a non-​profit organization. They make plenty of money, just like Bloomingdale’s, but for the bargain price you also get insulted!
Truly yours,
Very unhappy customer.

It’s a better version of Solvation army. The give good tax refund receipts for item you donate to them. Sometime there is even bargain new stuff. Look for 50% off days once a month.