Valley Health Medical Group

This place is absolutely awful! I woke up one Sunday morning and was not able to open my eye at all. There was nothing in and I put drops in and forced myself back to sleep. I woke up around 8am and came here because my eye doctor wasn’t open. I get there just as they are opening at 9am. There is not one other patient in the office and I had to wait just about an hour until they called me in. Only to be told that they weren’t able to do anything because their eye kit had expired TWO YEARS AGO… So Dr. WhatsHerName (young girl, dark hair) gave me a prescription to get and said to follow up with my eye doctor. I got pick up the prescription and the pharmacist states that the medication I was prescribed was awful and I really shouldn’t use it. It, apparently, gives a lot of people bad reactions. I know that they aren’t eye specialists and I would have followed up with my eye doctor anyway but come on… They are labeled as urgent care and it was just awful from start to finish.
They also told my mom that she was having a heart attack during her urgent care visit there. Rushed to the ER to be told that was not the case.
I will not be returning to this place! They are very unprofessional and don’t really seem to care at all.
I will say there was a middle-​aged nurse with blonde hair who was really nice. Only good part of the visit.

We were referred to the clinic after our GP retired. I am 1 for 4 in actually making an appointment when sick. I was under the impression that we were being referred to a GP clinic, this type of practice requires availability of same day appointments as you cannot plan when you are getting sick. 3 out of 4 times in the last year plus I had to go to an urgent care as they had no availability here. The receptionist made me feel as though I was doing something wrong for requesting a same day appointment. I feel slightly better as other Unilocal writers have echoed the rudeness of the staff. I have no problem with Dr Panera, he seems very capable but it’s not worth fighting through the gauntlet of the office staff to see him.

Dr. Penera is super nice and you can tell he likes what he does. The office staff is just as lovely as well, and I normally can never say that about the office staff. They are willing to go the extra mile for you as well.

Depending on which department you have business here with will determine the type of service you get. The general clinic is rather rude, and so is all but one of their doctors. The only doctor that I trust in his knowledge and bedside manner here is the director, Norman S. Penera, M.D. He identified a imminent life threatening condition for me and referred me to get to the emergency room immediately, thus saving my life. Some of the other doctors I’ve experienced here in the general community clinic department are not as knowledgeable and can be quite rude and abrasive. –2 Star Rating
Now there is the blood coagulation department here. I have to give that 5-​stars. The staff here is kind and caring. You can actually feel the level of their passion in your well being. They are very knowledgeable and the best in what they do. They have my trust.