Terminix

My husband picked this company. Our neighbor sold their house and during the inspection termites came up in their report. So we had three companies come out and inspect our house. We our not attached homes, but we are in a gated community and the homes are closer together than a regular house. The company gave us full instructions on how to prepare before fumigation. They gave us special bags to put our food in and anything that would enter your mouth. Luckily they gave us a lot of bags, because I put everything from all my bathrooms in there too. They showed up hours earlier than scheduled. Which sucked because we rushed out and forgot a lot of things. They finished on time. Came back and my house was perfectly clean, which I was surprised. Of course I washed everything once back home. Nothing was missing or messed with inside the house and I’m very anal about my house. Definitely a neat freak and maybe a little OCD too when it comes to my home. So even with kids, I’ll still notice the smallest things moved. On the out side of the house, they did crack one of the wood panels to the fence when tenting the house, which isn’t a big deal to fix. The only negative thing that went down was, they forgot to mention that your surrounding neighbors can’t have dogs. So it almost got cancel last minute. Lucky for us, we get along well with our neighbors and they were cool with sending the dog to a hotel last minute. We later filed a complaint with the company about that afterwards and got a full refund for the cost of the dogs hotel fee. That we paid for since we were inconveniencing the neighbor. We paid 4,500 for a house size of about 2,400 square feet. We also got a 10 year warranty plan. Although I noticed on a Unilocal review someone mentioning that they state they come, when they don’t for touch ups. That’s good to know. We have a camera system all around our house, so I’ll definitely be watching if they lie and will update. It’s been about a month now. Termites I never saw because we had it mildly, but as far as ants, spiders etc. I totally notice a difference. Haven’t seen one thing yet and love it.

The Terminex agent I hired would show up. Put a flag In my front yard and then leave without providing any service. I canceled my service after seeing the pretend service I was being provided. Two years later I just received a collection agency notice in the mail for $ 268.00. Upon contacting the company they told me there was no record of me ever canceling my account and that there wasn’t much they could do. This is the most Unethical business I have ever dealt with in my life.
It was also a hassle to even get someone on the phone to deal with because I was transferred several times. At the end of the call there was still resolution.
This is the worst company EVER I didn’t even want to give them one star.

I talk to the terminix guy doing next door gave his card as the same time sow
my hose to spray for out side gave appointment didn’t show up and called him I’ll do it you don’t have to be at home I said ok. Came to my house didn’t do nothing send me a $ 60 bill. He didn’t know I had a camera around my house.

The worst. I scheduled an appointment when Service rep pushed me to start service even though it was a busy weekend. I even gave Service rep credit card number for advance payment.
I preped the house emptying all the cupboards for first time visit. When I was at the end of their appt window I called office to ask for update. After ½ hour on hold told appt was cancelled. That I had no appt. they said Manager of local office would call to resolve issue. No call that day, Saturday. Called back on Monday and again on hold got over ½. Then again told Manager of local office would call to resolve. 2 days later no call from Manager or Service rep.
Horrible company no customer follow through. When you call even if it’s local number you get into their national phone system and your call tolls to another state.
Do not use. They have NO Customer Service follow through. Steal your time by scheduling appointments and not showing up.

TERRIBLE customer service. I made an appointment a week in advance to have someone come out — we found evidence of termites in our home. They gave me a 4 hour window and I had to take a half day off work so that I could be home. As the window was nearing an end, I called to find out when someone would be here. I was told my appointment was never scheduled in their system and that no one was coming. I’ve now been on hold for about a half hour waiting to see if someone can still come out today. I’m beyond frustrated and I’m probably going to hang up soon and call a different company altogether. I agree with many of the other reviews — if I could give them negative stars I would. Just terrible — do not trust this company.

If I could give these guys a negative five stars, I would. They broke $ 1000 worth of roof tiles, my drain pipe and my satellite dish that’s not even on my roof (that’s not normal breakage from a tent) and they left a bag of feces in my backyard. When i called to talk to somebody about it, they made two appointments and blew me off both times. I wrote letters to senior leadership and no surprise… nothing. I live in LA, but this was actually the Orange County office. This wasn’t a crew who was careful or trying to do the right thing. I wouldn’t want them back in my house. Feces? Come on. Take my advice and use anybody else!

12÷18÷15
Well, I got a note from Terminix to please call them to help fix this situation. Can you really fix poor and I mean worse than poor operators because that’s where our breakdown started? I’m sure they’re not going to fire those, obviously incompetent operators. They did send out an inspector who got to the house exactly when he said he would, so that was good. We got the report we needed in a timely manner after some glitches with opening. Hubby says he did a thorough inspection. My rating stays the same.
12÷16÷16
Like others have posted, if I could give zero stars I would. First there is no direct number to a local office so you have to hope the call center will get it right. Obviously they didn’t or I wouldn’t be posting this. We called 4 times to get someone to come out for a wood destroying insect report, it’s what you need when selling your home. Each time we were told we’d hear back within48 hours. When my husband called back they had no record of that first call. He put in a second request and when we didn’t hear back we called again. We were told by that person we’d hear back by Wednesday. Wait! What? First, this is Sunday. How is Wednesday 48 hours later? Why is the request resetting? We heard nothing by Wednesday so I called again. They said we were on the schedule for 4 – 6. Ok, no problem, the guy calls my husband, we’re on his schedule for 8 – 10. Ok, so we wait. He gets there and tells us he’s not licensed to do the inspection we need. Are you kidding me?! Who did they hire to answer the phones? Insert politically incorrect statement of your choice here. Now here it is a day before our final inspection and we still have not heard if they plan on sending someone out today. Now you say why not get someone else? Well, I did and he came out and said if he finds termites he has to treat and that will cost us hundreds of dollars. Why do that when we can have it done at no charge by Terminix since we have a contract with them? Nice of him, but on hindsight I should have just had him do it. I’m so glad we’re moving because we will NEVER do business with Terminix again. If, and I mean if, someone comes out today, I may add that to this review, but it won’t change my rating. Worst customer service, ever.

Had new wooden spa sprayed for termites and got charged $ 1000.00 for a gallon of Timbor that took 30 minutes to spray. RIP OFF. Corporate said it seemed high but can’t adjust local pricing. BEWARE.

Called for an inspection on a Sunday and was pleasantly surprised that the set it up for that night! After waiting for hours, no one showed up.
Called the next day and the rep told me they don’t do inspections Sunday’s but sees the note in the account that somehow it was set up. She apologized and set up a new appointment between 1 – 3 for the same day (Monday). Ok, mistakes happen, I’m okay with this. My wife stayed home and waited. Got a call from my wife at 3:30 that no one showed up. Called back and the rep told me I was wrong and it was set for 3 – 5. I informed her if the disappointment and she immediately blind transferred me to a supervisor. The supervisor, William, confirms all the mistakes, but fails to show any sympathy. His solution? Call the inspector and call me back. Of course William never calls back. I receive a call from Kody, the inspector at 4:30. He has the nerve to tell me that he did, indeed, show up on Sunday and I wasn’t home. I told him that we were home and he insists we weren’t. He even goes as far as saying that he left a card on my door. I told him that was impossible since we were sitting on our porch. He mumbles, «well I went even though you say I didn’t.» Then goes on to say that he is sorry about all the confusion and asked if its okay if he goes Tuesday instead. At this point, I informed him that id rather go with a competitor. Once he hears this, he says he will go out of his way to drive to my house. Not sure how that is my problem. He then shows up, looks around the house, pokes his head in the attic and says, «you are never going to catch mice with the traps here.» Obviously if my plan was working, he would t be there. After all was said and done, he gives a quote, and leaves. No thanks! I have an appointment set up with a competitor now.

DOnt ever use terminix! I had my home tented for termites last September and the Termites are back in LESS than 1 year. I cannot get anyone from terminix to call me back or reschedule my re-​fumigation! Don’t ever use them for any type of insect or rodent issues. I would use anyone else besides them. I spent over $ 5,000 for it to be tented and I still have termites flying around my house less than 1 year later. They also damaged aover 30 roof tiles that they would no repair or replace, this the worst run company, DO NOT EVER USE THEM, THEY WILL PROBABLY OUT OF BUSINESS IN A YEAR OR SO. TERRIBLE CUSTOMER SERVICE!

I wish Unilocal had zero stars and I wish I had read the other Unilocal reviews before contracting with Terminix! I decided to contact Terminix due to their national brand and name recognition. I called their 1 – 800 number on a Tuesday, the sales rep arrived at my home on the following Wednesday and my home was tented for termites on Friday. I was present for the tenting and noticed the tent would cover my succulent plants on the perimeter of my home. When I inquired, the person installing the tent said not to worry as he «would bag the plants» so they would be OK. Needless to say the plants were destroyed (approximately 25 of them) and glue marks from the tent were left on my fence and on the slate ground covering in my backyard. I called Terminix several times and left messagtes and my calls went unanswered then I finally (some 3 weeks later) contacted their National headquarters. I had a number of telephone conversations and e-​mail exchanges with National still to no avail. The company did send a sub-​contractor to clean the mess left behind (the fence and the slate) however they said they had nothing to do with the plant situation. The National office purportedly kept «escalating» the complaint to higher levels of management however to date, some 7 months later nothing has been done to rectify the situation.
My overall experience with Terminix is their customer service is beyond poor. They were quick to garner my business (sales rep’s visit was on a Wednesday and house was tented on Friday) however I have yet to receive even one telephone call from management to discuss the situation.
With all the pest remediation companies in business, I would recommend you avoid Terminix at ALL COSTS. Speaking of which, it took several hundreds of dollars to replace the plants destroyed by Terminix and all in, I could have received much better service at a cheaper cost by contracting with another company.
BUYER BEWARE!

I can’t say too much regarding my termite problem as they just finished un tenting my place today. Customer service sucks! They stepped on my succulent plants (that were not under the tents), they also unrooted some of my other succulents. I also found that they threw my hose on my other succulents and broke all the petals. I complained and didn’t seem to reply to emails or phone calls. UNPROFESSIONAL and UNACCEPTABLE. I then asked workers what the guarantee was regarding termite after ER termites after their tenting. No one seemed to know! Really? No response back to emails and calls made.

Just like all of the other reviews that unfortunately I only read now, after the fact… I wish I would have read them BEFORE I requested service from Terminix for flea control. Like the other reviews, I scheduled an appointment, took my pets to the vet for a flea bath, stripped all of the beds, washed EVERYTHING, vacuumed, washed the floors, took EVERYTHING off of the floors… and did I mention that I took the day off of work to do this??? and… they didn’t show. When I called, they passed me from one agent to another continually. NO ONE EVER CALLED ME to apologize, to reschedule… or anything.
I tried to escalate the situation, but they just leave you on eternal hold. This is NOT the first time they have screwed up… but for me… it’s the last. DO NOT USE TERMINIX !!!

I sincerely wish I had read the 1-​star Unilocal reviews commenting on the poor customer service and reliability prior to making my appointment. I am truly dismayed at the awful customer service I received by your company. I will never recommend this company to anyone and I hope that potential customers are able to read about my experience before booking a service with you so that they are not also disappointed.
Long story short, I booked an appointment and waited at home all day and they NEVER SHOWED UP. When I called customer service, they passed me from 1 rep to another for over an hour and never solved the issue or apologized for wasting my time. DO NOT USE THIS COMPANY!

I wish I had checked Unilocal before choosing these guys. If i could give them a zero i would. They respond very quickly when they are trying to get your business and suck up to you then after the job is done or you want to contact them they will never return your call and they are very rude on the phone. They came out to my house about a month ago to check out the termite problem. They found out I had a bad infestation in the house and needed fumigation and subterranean termite treatment. The fumigation cost $ 2,200 and the subterranean treatment cost $ 1,300, a total of $ 3,780 with tax. I taught it was a bit expensive but they lured me in with a so called no interest payment plan. I just got my first bill and the interest is 18% plus a fee every time you pay using phone which looks like the only option. I choose them because they seemed straight forward and were the quickest to respond but I soon found out the truth. I did shop around but the others took weeks to respond. After the job was done I finally got a quote back from Dewey pest control. They charged $ 2,000 for the fumigation and the subterranean treatment was included at no extra charge as its part of the fumigation. I had to bargain with Terminix to get the price I got but this quote from Dewey was without going ahead to bargain. If you value your time and money don’t make the mistake I did in choosing these guys. They are the worst. Shop around, take your time to get the best deal.

I agree with every «1 star» rating. I have a protection guarantee plan and scheduled someone to come to take care of the termites that I saw on my home. No one showed up the 1^st or 2^nd time. I was placed on hold for over an hour to schedule these appointments! No one even called to let me know they would be late! Have a different company take care of your property… I wish I did!

This has got to be the worst customer service ever. I have had so many customer service problems (scheduling, follow up, etc.) that I can’t even count.
On Friday we discovered hornet’s nests around our roofline. We called Terminix and found out that spraying for these nests was covered under our plan. We scheduled a spraying for Monday morning. On Monday, when no one showed up, I called Terminix and found out we were NOT in the schedule. Although they offered to send someone Thursday, I said it had to be today. So they sent someone — but he was not a sprayer. He was someone who goes out and signs up customers for an initial service. (He couldn’t stop talking about how I needed termite work even though I just had an inspection for termites, which showed the house was OK.)
When I explain that I just need an insect spraying, he says I (not him) have to call Terminix and explain I need a spraying! As if I hadn’t done that on Friday!

Each time I call them I have to re-​explain my situation. Its like one employee has no idea what the other employee is doing or promising me. I get promised one thing, then something different happens. This place is a f**king mess.
F**k this place!
Please please please, if you have any pest issues, DO NO USE TERMINEX!!! You have been warned. Go to Orkin or something.

My Rating for Terminix would be minus 000. I would NEVER recommend Terminix to anyone. The company is unorganized and can’t be trusted for anything. I had a service contract with them for a few years and they never showed up for appointments. Last year Terminix did not show up for my inspection four times in a row. My house was never inspected due to their negligence. I just paid them for nothing. Customer service never even comprehends nor cares about any problem. Calling them or any type of management is worthless. This company should not be in business.

If only Unilocal offered a — number of star. Terminix doesn’t even deserve 1 star. I was under contract with Terminix for several years and it was the most painful experience. The customer service is unresponsive and the local offices are impossible to contact should you have an issue. I had numerous billing and missed appointment issues over the years and it was near impossible to find anyone to resolve the issues. I would not recommend Terminix to any home owner. either for their termite or pest control services. Finally once I sold my house I was able to get away from this company. Avoid terminix