Hawthorne Auto Body

Stay away!!! if they want to tow your car because they «happened to be in the area» when you have an accident on 208, do not use them!!! They will literary hold you car hostage, charge all kinds of fees and won’t give you your car back until you pay all this craziness BY CASH.

I had a very poor experience with this place and I didn’t even have any work done.
I purchased a couple parts (an aftermarket bumper cover and new set of stock taillights) myself because I tried to do the job on my own but was unable to, so to pay a pro for a couple hours work was worth it for me.
I called for an estimate for what seemed like a relatively small job and Tom asked me to come in to take a look at my car… Ok, fair enough
I went in and immediately got the impression from him that I was inconveniencing him by bringing him this work. I have an older car (2006) so I stated it didn’t need to be perfect and he replied that it didn’t matter what I wanted, that he would give me the estimate for what it would take for him to do the job to his standards. His delivery could’ve been better, but again, fair enough, he wants to do a good job… Ok
I gave him my information and he said it would take a couple days to get the estimate together, which I thought was strange because the last time I had work done several years ago before I moved, another place had taken about 20 minutes to put an estimate together on the spot, but whatever, I was in no rush, so I said I’ll talk to you soon and I left.
Two weeks later, I hadn’t heard from him yet so I called and let him know who I was and he said «Oh yeah, I’m really busy so I’m not looking to take on any more work right now.» Stunned, I asked why he couldn’t give me a call and let me know since I was waiting on his follow-​up, he had all my information, he couldn’t give me a call? He had no response, didn’t care at all.
«Great Customer Service,» I said, before hanging up. What a prick.