Bed Bath & Beyond

Only 2 people working at the register during the week of Christmas! There are about 15 people in each line.

If I could give them negative stars I would. I recently visited BBB at a different location to get my Black Friday coupon. The nice check out lady said the coupon is good all day and you can use it as many times at possible. So later that day I decided to get more items at the Hindry BBB. I showed the check out lady the coupon she scanned it. And she snatched the coupon off my hand and said nothing. I told her I need that back I am going to do more shopping. She said aggressively «it’s no good, it’s one time use only» I explained to her what the other location said to me. She said aggressively «they don’t know what they talkin’ bout, I wasn’t suppose to take the coupon cause it only good for 6am-​12noon.» I told her no you GET the coupon between those hours and you can use it all day. She insisted no. Then I looked for my email and I showed it to her see «all day use» my hand couldn’t stop shaking because I was so upset how rude she was speaking to me. She zoom in where it says «valid in» and said «see it says it right there» I said no if you read it says valid in store all day. She treated me like a child just said no with no evidence to show me on my coupon where it had stated that it’s one use only. Then she calls Rosa the manager. I’m thinking finally someone who can explain to me. Boy I was SO wrong. I showed her the email where it says I can use it all day. I’m not sure how she became manager it’s obvious it wasn’t for her customer service skills. I told her show me where it says that. She couldn’t show me. She tells me no it’s one time use and she rips it in my face and throws it away kept saying «no one time use» She also treated me like a child. If they would have simply explain to me. Go online it says it in the fine print or something. I wouldn’t have gotten so upset like I did last night. I just told them «that’s fine I’ll just call corporate» and walked away. This BBB is so ghetto I will not be returning back. They do not know how to read and they are not knowledgeable. Not to mention they do not know how to treat people. I understand it was Black Friday the employees were probably tired, but to be honest it’s not my problem. There’s no excuse for treating another human being like dirt. If you are in the customer service business you need to know how to treat people. If you can’t handle that type of job then look for something else. I’ve been in customer service for many years and even in my worst days I’ve never been rude to anyone. It’s not their fault I’m having a bad day. They are just shopping and if I different store misinformed them, I would always tell them I’ll accept it this one time but remember they will not accept another again. That’s great customer service! Leaving a customer with a smile not making you feel like THEY are doing YOU a favor for being there.

A+ CUSTOMER SERVICE FROM JEFFREY!!!
I just got off the phone with Jeffrey or Geoffrey (not sure how he spells his name. He was very attentive to my needs about switching out a broken breville mixer and a broken breville convection smart oven. I ended up talking to him for about 30 minutes and he was extremely nice the whole time and very respectful. This guy embodies the perfect attributes that every customer service department should strive to have in their company!
I will be coming in the store tomorrow evening to exchange my two items and hopefully the in-​store customer service will live up to their call center service! i am 100% sure that it will!
I am so use to horrible customer service that I was blown away at Jeffreys knowledge of my items and his telephone mannerisms!
Thanks again!

Who doesn’t love Bed Bath and Beyond! This place is always a fun experience because there are always new trinkets and things to look at. You could get lost in there for hours. Something the parking isn’t the best because there is a Costco next door. Whenever I need some type of housing accessory, I always go to Bed Bath and Beyond!

I’ve been coming here for years! Customer service can be hit and miss.
Today I ordered a couple of items online. When I went in, there was quite a bit of a line. But it was fine. I patiently waited to pick up my items.
Thank you SO MUCH to Sonja! She was so nice and professional! I would come back more often if I could always receive that level of customer service.

I had the greatest experience here. One of our wedding guests sent us a bedding set off of our registry. We received the shipment but the warehouse had put the wrong item in the box. The Bed Bath & Beyond website made it sound like my only choice was to return it by mail which would be a huge hassle. I decided to at least try returning it to my local store.
The cashier understood my problem and got her manager to approve the return of the wrong item then immediately the manager had another woman order the correct item for me. By the time I got home I had confirmation e-​mails that it had already been shipped. They also applied a 20% off coupon which lowered the price so much that they handed me a gift card with almost $ 7 on it.
I’m getting my gift and somehow coming out ahead. All of the people who helped me were so nice, quick, and thoughtful. I am blown away. Thank you to Bed Bath & Beyond! I am very pleased.

Who doesn’t love 20% off coupons PLUS a 5 $ off coupon! Hahaha. This is one of my favorite bed, bath and beyond locations. The one in Beverly Hills is so small and limited. They have serious patience and tolerance, because customers can be so nasty over nothing. Love this place.

Although I find this store clean and well-​stocked, I’ve rarely experienced such bad check-​out service on a consistent basis. This store never has enough registers open, the lines are always long and the attitude of store employees is unhelpful, unhappy and at times passive aggressive. I had nine people in my line this afternoon and no one bothered to open more registers or recall more cashiers even though I asked TWICE. Shoppers had trouble navigating through the main aisle because the lines were so long (and unmoving). This is not an isolated incident as I have seen this happen almost every time I visit. Today, after 15 – 20 minutes I finally got to the front of the line — and the cashier abruptly walks away saying she is needed elsewhere. If corporate execs are wondering why brick and mortar stores are losing market share to Amazon and the like, this is a pretty good example.

Check your receipt if you buy food products at this store, including candy. They just tried to charge sales tax on a pack of Tic Tacs for the second time. In this state, candy is considered food and not taxable. The STATE decides what is taxable and how much, NOT the store. If you want to see the law for yourself, here it is:
It’s at the end of 1602. (a) (1).

Worst customer service. They never have enough registers open to check people out even though there are always enough employees around. And they don’t even have the courtesy to let you know the checkout line you have been standing is closing until you see the employee walk away from the register. One employee gave me such attitude when I asked why no one told myself and the other people in line that the register was closing and to get in a different line. This place is always a hot mess with customer service.

I’m not sure why but I will drive all the way out here to go to the bed bath & beyond. It’s soooo big & feels clean.

BEST CUSTOMER SERVICE EVER.
I had to come in here the other week to get a heater for my friend. I ordered it online and it shipped immediately. Turns out, I didn’t need my own heater so I gave mine to my friend and need to return mine ASAP.
I came back to return it in the box and they processed it immediately, even carrying the box for me. AWESOME PEOPLE HERE. A man helped me carry it in & this lady carried it to the register. Thank God too because my back would break.
I also bought a nice Queen comforter so that I don’t need a heater and it’s the BEST investment I have ever bought.
I was trying to save money and this sweet guy gave me two of his coupons, God bless him =) I even bought the best kind of socks that are cozy and have aloe vera.
I absolutely LOVE this store.
They have the best home products and lines weren’t long. Service is always exceptional, this lady was so super sweet helping me order the heater. I enjoy coming here to shop.

Lucy at the register and supervisor, Velma, offer exceptional customer service here!
I had seen a beautiful menorah on sale for 70% off at another location, and regrettably, I did not purchase it at that time. Determined not to make the same mistake twice, I was delighted to find it at this location! However, the item scanned at full price. I explained to Lucy & Velma the situation of how I had seen this same item displayed for a reduced price at a different store. Without hesitation, they honored the that sale price. Plus, when my purchase added up to only $ 14.99, just one cent shy of qualifying me to use my $ 5 off coupon, they let me use the coupon anyways.
**Great service, money saved, and I was in and out of the store swiftly! Who can ask for anything more?!**

I come here only when absolutely necessary and only if I have the 20% off coupon (which is getting harder and harder to find). This store has everything, including the tacky sweet smelling candles that no one ever really buys.
As much as I enjoy the variety and availability of some of my favorite products, I do not enjoy the prices. They are typically 20−40% higher here and I can’t say the service warrants the prices… on more than one occasion I asked for help or stood in line for help only to be told I was in the wrong line. Not sure I really like the security guard at the front entrance either, what’s up with that?
Looking for a hand blender… found one here for $ 90. A few doors down at Costco, I found one for $ 30 that even came with chopping/​food processing attachments. I could have purchased 3 for the price of the one here at BBB!
Can’t stand the parking here… or the fact the center is packed with people morning, noon and night (McDonald’s, Staples and Costco add to the mayhem.)

Huge store that is clean with a great selection. Came here on black Friday where everthing in the store was if you buy 3 you get 3 Free! There are so many fragrances to choose from. There are several testers, so you can try and see which one you like. They have lotions, shampoos, conditioners, and body washes. You can mix and match anyway you want. I especially love the candles, and they come in all sizes. They also have a nice selection of cozy socks that were cute.
The place was crowded but well organized with several sale reps on the floor to help and answer your questions. The check out line was long, but moved fast because they have several cashiers working. Best of all. they were very cheerful and friendly :-)

I have gone to many Bed Bath and Beyonds but this one visit to this particular one really stood out. I had called before going to ask if I could exchange a set of knives I had gotten as a wedding gift a few years ago because they had gotten rusty. They said sure so I came in. Almost as soon as I walked in a worker greeted me and asked if I had been the one to call about the knives. When I said yes he took me over to the worker who was able to help me with the exchange. She was very delightful and the exchange went very smoothly. She was so polite and respectful. I wanted to keep shopping and she even went and got a shopping cart for me. This should be the store others try to model after! I was really amazed by their customer service.

This BB&B is a huge warehouse, the walls are lined with kitchen and bath products that draw you in. It’s a very impressive 2 story behemoth of a store, their linens and bathroom stuff are upstairs around the back. I like that they have your kitchen, travel, and electronic gizmos spread throughout the 1^st floor, it’s convenient and makes you want to browse.
The Keurig coffee cup section is pretty impressive in itself, it’s everything you could ever want in flavors on display. I don’t have a Keurig machine… yet, but with so much variety and affordable convenience I might be giving in soon. I’m happy with my Coffeebean Kalbi machine, but with such a limited supply of flavors it might be time to change. The staff keeps the sections and displays neat and clean, they’re always nearby and seem willing to help, though a little distracted at times (they obviously would rather not be there).
The only problem I have is waiting in line to pay. For some reason it takes forever to check out and there’s always a long line. I don’t know why, they do call extra cashiers when there are a lot of people in line, but they’re still incredibly slow. Regardless, they take multiple 20% off coupons (don’t come here without them) and returns are very easy with a receipt. Never tried without one so don’t know how that is. Parking is great! Huge parking area here that they share with McDonalds, Staples, and a Costco.

This BBB is A-​OK. It’s large and has a decent selection, but shares a parking lot with Costco which can make it a bit chaotic.

I’ve been here a few times mostly in and out in minutes if i know what i need to get. Well this one is an ok store, two levels all the bedding and towels on the second level. Lots of things to see pricing is not really cheap here. I dunno i don’t shop too much here maybe i may in the future.

My husband and I bought some storage crates here, and they were mismarked. So we thought they were on sale but they weren’t, which sucked until customer service helped us out. Joe was able to clear out everything for us, and we got the crates for 20% off! Awesome!