Banfield Pet Hospital

I went this last Saturday to get an office consultation and get my dog Kash checked up. She was losing her voice and had a small bump on the side of her tummy. I usually get her groomed at the PetSmart Grooming so I decided to visit Banfield and give their free first visit a try. First of all, it is a drop off consultation. You actually have to drop off your pet and come back later to pick them up. That should have raised a red flag, but because I wanted this appointment I just went with it. I dropped Kash off and it was fairly simple to check in and drop her off. An hour and a half later, the Vet called saying that Kash is «overall» good but the bump needs to be examined and it costs $ 200. Clearly the free visit just turned into $ 200. I agreed to get the bump examined. When I went to pick up Kash all I received was the receipt in a paper bag and that I was free to go. LIKE WHAT? I just dropped her off, I was given no information on what else the vet examined, not even on why her voice was strained. When I asked the reception if I would receive a document stating what exactly was looked at in the appointment, she was completely lost and went to the back and came back with some obvious excuse that the voice can come and go, age, blah blah blah. Even worse a week later I have not gotten any calls or emails regarding the lab results on the bump.
Don’t go, please go to an actual trustworthy veterinarian.

They did an excellent job with my dogs surgery. I took him in to get neutered a few days ago and he was better almost immediately after I picked him up and brought him home. I did notice however the incision was stitched kind of weird. It looks like they left out like a little piece but it doesn’t look that bad. It’s day three since his surgery and he’s doing really well. I’m glad I left him in their hands rather than those rinky dink places that just charge $ 40.

If you care for your pet and find yourself in an emergency situation; don’t waste your time with this «Hospital»
Horrible bedside manner, my pet was in trauma and clearly in bad shape, but rather than tell me the truth, that they couldn’t help me and my dog needed to go to a REAL hospital, the vet assistants exact words, they told me my dog needed all these diagnostic tests, blood work, ultra sound, X-​rays. So what does a pet parent in a dire situation do? We Ok all the test. They, then proceed to pitch you the cost savings while your pet is suffering, get you to ok a monthly «care plan» only to have them call me back 10 minutes later to say they can’t help my dog.
Couldn’t help my dog, but it did not stop them from giving me their sales pitch on a monthly care plan, one which, by the way does not cover any of the expenses they tried to charge for the 10 minutes that the «Dr.“examined my pet.
My CC passed away, with a lot of incompetent help from these horrible people. Call this place what it is, an over glorified pet spa. No where near «hospital», heck it’s bumbling staff won’t even allow it to be a «clinic.» Go else where, these poor people have sales quotas to meet and could care less about you or your pets.

Exceptional service from the Vet and the staff. I had one visit and it was a free consultation. I found out my dog had a heart murmur from that visit. They gave me a referral and followed up. There was no pressure for additional appointments. I called many times with questions and the staff and vet promptly answered my questions and followed up. I highly recommend Dr. Gohar. She promptly answers calls and returns calls if she is busy. She kept in touch with me till the end and followed up even after my dog passed away and that meant a lot to me. she and the staff also me sent a heartfelt sympathy card. For a free visit, I got more from this staff than I had from all the vets I had seen over the years. Try the free consultation, you have nothing to lose and I am sure you return again and again. Considering all the reviews I’ve read about other vet hospitals, Im fortunate to have met Dr Gohar and her staff. Thank you again for everything Dr. Gohar.

I’m only giving 5 stars because of the service I received on my first visit by the Doctor and nurse .(not too excited about the receptionist) I was initially taking my Maltese poodle to another clinic but decided to give Banfield a try since I was offered the «Free Exam & Consultation» coupon by petsmart.
They really are great & make you feel like your pet is in good hands. The doctor that checked my puppy was very patient in explaining what my pet received and recommendations. I really liked that she personally came out and introduced herself. I think it’s very important for Doctors to build a strong relationship with the pets owners. The receptionist was okay, not very talkative. The young lady’s that answer the phone sounded more enthusiastic to talk to me and ask me how my day was going when I had called earlier. I am on the wellness plan, I just joined so I will see what benefits i can get for my money’s worth!