Avis Budget Group

The team was friendly and provided good service. However, the policies and technology around customers at budget are so 1990’s.
Online system reserved my 24ft truck, local location never knew it was reserved. They hit you with fee’s everywhere to make money!!! A bad business model and an outdated company.
— old computers
— online and local are not integrated and small print covers their butt
— no technology — mobile check in, apps, etc
— horrible non friendly customer policies (they don’t care about the customer at a corporate level — it’s about any fee or charge they can add) — when I complained that I had a reservation — they said «yeah, just how it is– oh and read the fine print» wow!
— stay away and find an honest company

My car broke down and this was the closest location to my garage. Since it was short notice, (just over an hour away), I called the store ahead directly and asked if they had cars available or if I needed to reserve one online. They assured me that they would have a car for me and told me just to come on in. When I arrived, I was told they had no car for me. They said they were even negative cars for the next day. Also, the customer representative was on the phone with his girlfriend when I arrived and had to wait for him to wrap up his conversation before being helped at all. He did not care at all and even told me I could walk down the street to hertz or enterprise. This is a terrible business with awful customer service. Do yourself a favor and just got the extra mile or two to enterprise or hertz.

If you rent cars at any other rental company or location YOUR INSANE! I have been renting cars from this Avis location for a few months now because I am in the process of buying a new car. This location is so awesome it is causing me to prolong my purchase delay. The manager Raul deserves Manager of the Year Award for being so awesomely perfect at his job and hiring the most amazing employees. The service is excellent because the staff is very friendly, very helpful, very accommodating, extremely knowledgeable about their products and services, and they just make you feel like a customer should… SATISFIED! The rates are also the lowest around and the cars are always clean, up to date, and accommodating to all needs. If you need to rent a car GO THERE. You wont regret it.

I have to rent from them often due to my traveling for my job. I like the service most of the time. Customer service here is cool. One of their employees Jonathan is the reason I continuously come back. Rates aren’t always bad either. Only flaw they have is the gas in the rental cars aren’t always on full. It’s still a good place to rent from.

It was a great experience renting from this budget facility. Raul had a big smile and a very friendly character which made it a very pleasant experience. I would definitely recommend this location for renting cars and trucks. I know where to rent next time. Thanks Raul

I was taken care by Raul. The store manager. He amazed me with service and the way he treated customer. He even could remember me from other location!!! I strongly recommend the service here.

This is a hidden gem in the South Bay and they service the entire Los Angeles metro area with a fleet of Budget trucks in all sizes. However the real gem of their operation is an amazing individual by the name of Shazia Akhtar.
My true story and review: We booked a Budget 16 foot truck 2 months before our one way move from Mar Vista, CA to Reno, NV. My plan was to lock in a truck for the very busy Labor Day weekend, and make use it for the move, as my company (no not Tesla) was moving to Reno, NV.
When I called this Budget location the morning of our rental to pick up our truck we were told that trucks were not back as scheduled and there were not trucks. Much to my dismay, I was not happy. Sharzia assured me that although we would not be able to pick up our truck in the early afternoon, she said she «would find me a truck». How many times have we heard vain promises from CS reps? Right?! So in a panic I contacted U-​Haul and went to get a back up truck, unfortunately they only had a 14′ so I was going to have to leave some furniture behind.
So later that day around 5PM I received a call from Sharzia, she delightedly informed me she had the truck I had ordered in spite of the shortage of equipment in the LA area.
We went right over and got the truck, she was great, she kept the office open until we could get there and she was even able to give me some additional free miles and a few other considerations above and beyond my contracted price.
The trucks had high miles on it, but it was a newer model and drove great, got good gas mileage, and when we got to the Budget office the on the planed arrival the fees were perfect, no overcharge either for keeping it over night due to the holiday. All I can say is dedicated people make a difference in any business, even in a business as large as Budget.
I highly recommend this corporate location in Hawthorne and I suggest before calling the toll free that you call this locations phone number and ask for Ms. Sharzia Akhtar, you will not be disappointed in her professional and friendly, can do, get it done approach to serving her clients, and you will get a really great rate, and ultimately be fully satisfied with the level of service you received. Really.