AutoNation Nissan South Bay

I went in to have a recall and I needed to have a couple more things checked out. The guy who assisted me was great, Michael (he gets 5 stars). He got a courtesy car to take me home. However, when I called to see if I could get the car to come and get me I was told that they didn’t have a courtesy car. The associates name was Doug. Doug proceeded to tell me that Michael will sometimes do a courtesy car for pretty girls and I sounded like a pretty girl. How unprofessional and offensive. Who cares what I look like? I will never take my car here again because of this unprofessional statement.

They tried scaring me the day I went here. This happened about 4yrs ago. My son was just months old at the time. I went and took my husband car. Before John Sanchez was our to go guy, but he recently moved. So the guy that was telling me all this crap that the car needed and also stated that the car would explode on the freeway if I didn’t fixed it asap. The grand total of fixing everything was $ 700. I was puzzled and there tacked didn’t work. Ever since I’ve been going to Universal Studios. A bit far but they didn’t tell me any lies.

Bought my wife’s 2011 here but having it serviced elsewhere. My experience with the Power groups, here and Power Volvo in the South Bay Area have not been good at all.
Took her car in today, they changed the battery and that was it. They did nothing else period, nothing. I wanted it serviced but I guess they don’t want my business!
I think I’m better off with a independent dealer of some kind.
I’ve been to three automations all three are failures including the Volvo dealer on the coast highway who charged me $ 1300. For nothing and then my car broke down on the 10 freeway in La Quinta, Ca.
The desert Volvo in Palm Springs fixed it and I demanded my repair cost be refunded. I replaced the Volvo with a Nissan Pathfinder. Now I just shake my head when I see a poor person driving a Volvo.

IF YOU’RE LOOKING FOR AUTONATION NISSAN AFTER MAY OF 2016, THEY ARE NOW LOCATED IN THE INFINITY DEALERSHIP AT 3233 PACIFIC COAST HIGHWAY.
This is between Hawthorne and Crenshaw next to Zamperini Way and the Torrance Airport.
Autonation sold their Nissan dealership very recently. The service department was quickly moved in with the service department at the Infinity dealership TEMPORARILY.
Nissan’s new (and better!) owners will have their new location around November, 2016. I’m told there will be mailers sent out as soon as certain issues are taken care of. It will be located on Hawthorne next to their old location. (I’m speaking of their old location before they moved to Hindry Avenue.) I believe their new location is now/​was a Subaru dealership.
My favorite mechanic, who has been helping me keep my Nissan going strong for 20 years, still works for this dealership. I will follow him anywhere! He’s been great for my car and he’s a nice person to boot.
I hope this helps someone. I was pretty surprised when I called and the number was disconnected with no new number! Good Luck!

This place moved and didnt tell anyone. I missed my service appointment because they forgot to tell me, it’s no longer at the Hindry location. what’s really going on??? Not sure if I will be going back for business there anytime soon. SHADDDDDDDDDY

This is disappointing at so many levels. I went there this last Saturday to inquire about returning my LEAF that I leased from them only to discover they had moved. I never received any communication this was going to happen and I have been a customer for almost 3 years.
I subsequently drove to their new location only to discover that this is an Infinity dealership giving lip service as a Nissan dealership. I inquired about looking at a 2016 LEAF only to be told they need to retrieve it from a temporary lot «10 miles away». I decided this would take way too long. Nissan lost a customer. This experience was so disappointing and frustrating that I refuse to purchase another Nissan.

The worst Nissan service dealership ever. I lived in different areas in SoCal and had the same car. So I had the opportunity to try several Nissan dealership services. Between Tustin, Huntington, Carson, and Manhattan (this one). The Manhattan dealership is the most expensive and worst customer service ever.
Speaking of customer service I dropped my car in the morning at 8 was told their shuttle service does not start before 10.
Would have been a valid information to share when I made my reservation the day before and specifically mentioned that I need a shuttle to drop and pick
When the car was ready they told me that the shuttle tags are expired and they cannot come and pick me up.
When I went to complaint to the manager after taking and über to the shop, he was not there.
Not a choker the place is run down. It lack ownership/​service/​leadership
Stay away you will get frustrated

Besides the usual ridiculous repair pricing for a dealership, this last experience was a serious downer. Our A/​C worked perfectly (ice cold) until we got the car back from doing other repairs which had cost over $ 2000 (car is only 3 years old) and they tell us that whoever worked on the car last needed to replace the air compressor and that will cost us over $ 500. There is no logic here as the last time there was work done was prior to 8 months ago and the air has worked great (up till it was in nissan’s hands)…seriously shadey
Will never take it back to the dealer. :(

This dealership was my to-​go. The last time I was here, «Doug» the service advisor checked me in. While waiting for my car, he came up to me and told me that one of my tires had a nail and could not be repaired. He told me had a replacement tire for just $ 350!
Good thing I told him I would take the tire where I bought it, since it was under warranty. They never found a nail or anything else wrong with the tire. I stayed away from the dealer, because I felt shady Doug was trying to make a commission at my expense.
After a couple years I decided to return and who do I get? Yes! Shady Doug. This time was about transportation back home, while they work on my car. Every time prior, the dealer was nice enough to give me a loaner car. Shady Doug told me they no longer have loaner cars, but he call Enterprise if I wanted to rent a car. Then I asked about the shuttle and he said it was too far for the shuttle service area. I later learned from another employee that the shuttle can only take me 5 miles. My house is just shy of 5 miles, but shady Doug did not bother to check!
The kicker: he told me that if I purchase the scheduled service for my car, he could probably find me a loaner. I told him that it sounded like blackmail and said «yes, it is» and laughed off!
I never had any problems with the repairs, only with the service advisors. Be careful with them trying to sell you stuff you don’t need.

They talk fast y move to fast, so they end up missing the details y dropping the ball; of which, ultimately inconvenient for the buyer, whom drops thousands of dollars of a transposition appliance… :(

Mike Garcia is a very kind, knowledgeable, thorough service manager! Do not go to the Fiat side as Steve is the opposite! Steve knew all worked I was previously charged for WA under warranty and refunded monies wrongly charged 6 weeks prior by Steve. Also Mike knows about the tire rotation hub cap problems and knows that Fiat covers that under warranty and Steve did not. What??? Fiat should return Mike to the Fiat side ASAP! Thanks, Mike!!! Next pizza and beer is on us!

Ask for Andrew internet Dept for your next car bc he’s he best. He literally called me seconds right after I submitted an online inquiry for a cheap leaf I always wanted. I drove there after work and was in and out of the dealer in 2+ hours. Negotiations was quick and they didn’t try to swindle me with any hidden fees. Not once did I feel awkward or uncomfortable as I did at other dealers. Andrew was down to earth and very easy to talk to. He and Jeff in finance treated me as though I was buying a 50k car. The leaf I bought was for only $ 8,000 and I’m pretty sure their profit margin wasn’t that great but they still put on a smile and went above and beyond even though they had to stay until 9pm. Here’s the best part: since I drove there by myself, I was planning to go home to pick up my wife to take the leaf home, but Andrew actually offered to help and followed me home and drove me back so my wife can save the trouble as we have young kids.

So here’s how this non sale turned out to be.
First visit, descent.
Second visit, Andrew was pleasant.
Third visit, my father waited for me to meet him there and was working with Kenneth, also descent and pleasant. The night before, my father came and spoke with Kenneth, and Kenneth provided numbers and quoted what was all said to be another $ 200 less then the first quote the was electronically emailed to me. When we all meet, the numbers were slightly off then what was discussed the night before. As my father pulls Kenneth aside to go over what was discussed the night before, a fairly large tall associate, by the name of Jeff Bishop, intervened & interrogated which then started a huge yelling argument with my father. Not going to lie, my father gets hot easily in these types of situation. My father instantly wants to leave. I speak to Kenneth about how uncalled for Jeff was by disrespecting everyone. I asked for his name. And that’s where Jeff butts in again, with now MY conversation with Kenneth, stating his name across their office to the lobby, «Jeff Bishop» sarcastically, with a go ahead and complain about me, I don’t care, response. I politely go back in and inform Mr. Jeff Bishop, that for $ 200 I was going to go ahead with the offer, (regardless of what my father continued to ask, wasn’t worth long fight) however since he decided to disrespect me and my father, intervene and created a huge scene, I am walking away. Jeff’s response was that he wasn’t going to let anyone talk to Kenneth like that, so he had to step in. Unfortunately, he my not see it the way I did, which was bullying. Multiple times he kept stepping into conversations, when I asked questions, (and I am the nicest & politest person). He’s just a bully!!! They all started to say, «you can leave now». The whole thing became ugly & discussed me. I informed all of them there, that I will be contacting Nissan informing them how Jeff Bishop & everyone did an amazing job CHEAPENING the brand Nissan as a representatives. No one would treat you this way at a luxury car dealer, and that is why they do not work at any of those.
My father returns back in to get me to leave, continuing to be upset. They then asked us to leave and threatened to call the police & asked security to escort us out. Here’s the best part that you the reader should know, they took my loan application with my personal information, and told me it wasn’t longer available stating they «shredded» it. WHO IN THE RIGHT MIND HAS AUTHORITY to dispose MY personal data without any consent. I have no way of knowing if they are telling the truth, especially with that behavior. AutoNation will be contacted, and asked to provide some type of evidence that this was done, video footage, something. Answers need to be made!!!
After all that, within 30 minutes I arrive at Carson city Nissan and started my purchase of my new vehicle there with amazing classy customer service, no BS. Ask for Keno, he will take care of you. Please, do yourself a favor and go to Award winning Carson Nissan that will take care of you!!!

I just purchased my second Nissan from this dealership and my husband has purchased at least four vehicles from them over the past 10 years. We don’t go anywhere else because they give us such a great deal. Brandy in the Service Dept. is always so friendly and is honest about wait time when I bring my car in for oil changes. I LOVE the new on-​line scheduling option which allows you to view date and time slots available which saves a lot of time trying to schedule an appointment by phone. But the real star at this dealership is Charlie Frank. Charlie is extremely professional and makes you feel like no one in the world is as important as you are. He is probably one of the nicest persons’ I’ve ever met.
During our negotiations today I witnessed people stopping by his office just to say hello. And then there’s his assistant, Carol, who is equally attentive to his customers. Probably not as important as the great customer service we received, but worth mentioning, is the free popcorn popping fresh every 20 minutes or so, the free coffee, tea and hot chocolate, the CLEAN restrooms, free wifi, large screen t.v., children’s playroom, etc; it is all just top notch and I certainly appreciate it.
We will definitely refer Auto Nation Nissan and Charlie Frank to our family and friends and proud to share this survey with readers on the Internet.

Do yourself a favor. Go elsewhere & save your money. This service department is THEE WORST!!! I don’t even feel like going into details regarding the shenanigans I dealt with. A waste of time & energy.

Thankfully I didn’t experience the drama that several people have described. I recently took my niece to buy a car. We had a wonderful salesperson named Brandee. One of many things I can’t stand about going to car dealers is high pressure sales and up selling! We had none of that with Brandee.
My niece was a first-​time buyer. Brandee was patient, explained everything to her, even telling her that she should always test drive the actual vehicle that she plans to buy. My niece ended up purchasing her first vehicle, within her budget and the exact vehicle she said she wanted. So, for a pleasant experience with no hassle, look for Brandee.
Thank you, Brandee, for making my niece’s day!

I was recently in the market for a larger vehicle. I currently own a Nissan Versa Note and wanted to see if they have an owner loyalty program so I went here. We currently have 2 vehicles we’d like to trade in for one.
Upon pulling up, a sales person came over and was very friendly and introduced himself. I began by telling him I had 2 vehicles to trade in for one and was told that he’s never heard of that and it can’t be done? My confidence is knocked down a bit by this but I forge on. I tell him what my monthly payment budget is and that I need something that will hold 5 people and he tells me «no way will that happen»? By the way my payment budget is around $ 550/​mo.
Now he’s knocked my confidence down yet again but I’m stubborn so I ask what he has that will fit us and he points to 3 vehicles in a row. 2 pickups and an Armada. My family and I start walking to them and he proceeds to sit on the hood of a car and pulls out his phone. (guess he’s not coming?)
We look at them and have questions but he isn’t near us or even looking at us. He’s busy on his phone doing what, I don’t know. At this point we walk back and ask some of our questions and we’re met with a very distracted sales person who can’t even remember what I just told him.
At this point we thanked him (for what I don’t know) and walked away.
I liked the Armada but I’ll never know if it could have worked out. I moved on to a Honda dealership and am looking at a new Pilot.
I wouldn’t recommend this dealership. Could be one bad sales person but I didn’t see anyone else and the other reviews don’t point to that.

I noticed the local Better Business Bureau (BBB) and provided a copy of the Nissan promotion they used to lure customers in for those test drives. After several attempts by the BBB, Nissan failed to respond to them… which probably reflects why Nissan South Bay is not considered part of the «BETTER Business Bureau» so they can get away with defrauded
I uploaded a copy of the Nissan promo they mailed to people’s homes. When I visited to follow up on it (March 2015), the Nissan dealership reps claim they never had this promotion. Yet they have my info in their system to prove that they did.
Apparently, the price of Nissan’s integrity isn’t worth $ 25 to them. That should make you question driving their «reliable» cars…

My last three cars have been Nissan’s and have liked them all however when it comes to servicing them this dealership leaves a great deal to be desired! Try to call and get someone in service on the line, good luck they don’t pick up, however call back or just prompt the sales dept and someone picks up 1^st call! Interesting, buying a car from them isn’t an issue it’s just trying to get it serviced is all! Well, long story short I had the sales dept help me get through but not to a person oh no to a voice mail! Btw, this is the 2^nd time I’ve had to do this and the 1^st time no one ever returned my call.
If I don’t hear from them this time by end of business monday I’ll be calling the GM to voice my indignation!

Samuel Noël Singh is the Internet Sales Manager! Made two visits there and each time his customer service was stellar! He was very helpful and provided lots of information which we were not aware of.
Additionally, inside they have free wi-​fi, hot chocolate, coffee, popcorn and otis spunkmyer cookes! How can you go wrong?
Sam’s the man!!!