Pep Boys

Great customer service & expert car repair. The manager Ed Foy is professional & also a real nice guy & he knows his stuff. They get it! Very surprised at the low ratings. My name is Sheila W.

Update. Pepboys responded to the Unilocal complaint with a standard message asking me to visit another website and type in the full story. Yeah, let’s make the customer do even more work after a bad experience… or more than one in this case. Look at the other Unilocal complaints… same message. Horrible customer service.

Went there this evening after a tire issue on the turnpike. Extremely fast and efficient. I was quoted 2 hours and the tire replacement was completed in 20 minutes. Ed (I think was his name) was very helpful and friendly. Thanks for a job well done.

I will just be another reviewer that says do not go here. Long story short they did a «brake inspection» and brakes failed a month later. Apparently it’s not even a true inspection (it’s a «visual inspection») Not sure why you have to pay for it then. What a rip off. They missed that the inside pad had fallen off. Went over paperwork and it was shown things weren’t even rated correctly (score go 7 when they supposedly they use yellow red or good). Area manager was terrible to talk to. Called to yell and tell us our complaint was unwarranted before he even checked the cameras or spoke to the employees which was totally unprofessional. Go somewhere else. And from the other reviews it’s pretty clear this location is not doing a good job.

I stopped by because I was using my friend’s car while she was out of town and she asked me to see about a noise that had just started. The manager Brian and Demetrius were really nice and honest. They reassured me about the noise and even filled all my tires with air before I left. Thanks!

Hoping to come here to let them service my tires, and brakes worth hundreds of dollars. I first called in for a apt, Christopher Brash said he’s all booked and would have to wait an hr. I check online there was available spots. I set a apt for 12 and they called me me and said it’ll be a hr wait so it be better to come at 2 so the wait would be 15 mins. When I came in he said it be an hr. I had a problem with that so they took my car in asap. This altercation came out disrespecting to me the way he responded, 300 lb man staring down on me, «this is like a doctors visit. You have to wait…». Christopher Brash, the service manager was very disrespectful and doesn’t understand what customer service is. I wanted to get my tires rotated, and a brake check which is free if you have a rewards card which I do. He told me it’ll be $ 15 dollars for the brake check after I told him I had rewards card. What a scam, false advertisement! After returning the keys, I just left. I’ll just replace my brakes & rotors somewhere else.
On top of that, the new staff is horrible, I hear them arguing at each other while in the waiting room.
UPDATE: (DAY AFTER) I just got my service done at the Dealership to diagnose the squeaking noise I had. I just saved my self money (hard to believe)! Pep boys told me I NEEDED a rotor replacement + brake pads replaced. I wanted the top of the line Ankebonos so the total came up to 400 – 500 $ (not sure exactly).
The dealership said my break pads were low, and the squeaking noise was just a indication. NO ROTOR REPLACEMENT REQUIRED. They replaced it with OEM parts, and then resurfaced my rotors totaling 306 $ + free loaner vehicle all day.
$ 306 OEM part (dealer) vs $ 400 – 500 Akebonos (Pepboys– Havertown)?
I’m not sure but I’m assuming their business is slow and they need to lie about services people need or don’t have the proper tool to resurface.
p.s.
I decided to give 2 stars instead of 1, because of the free tire rotation they gave me.

If I could give this place a negative, I would do it in a heartbeat!!! This place is not only incompetent but they try to up sell their services and are just plain rude! They tried to fail my car on a part that made no sense, after I questioned it, the clueless guy named Matt didn’t have an answer and said he needed to call around? Really? U were going to fail the inspection and didn’t even really have a clear answer? Save yourself the headache and time and take it elsewhere, there are plenty if mechanics around the area that are legit and cheaper, don’t make the same mistake that I did! I will be contacting their corporate offices to discuss the lack of knowledge by their staff and how they can fail inspections when they don’t even know the facts!

Today I went in for a standard oil change. I was the only person waiting in the store and was told it wouldn’t take too long. I had to wait an hour and a half for my car to be finished. Of course, they gave me a list of things to add on to my oil change but a simple no and they let me be. The reason I have two stars and not 1 was because the cashier was nice and friendly to me while I waited. The worst part was that once I got my car back to drive home, I noticed the seat was wet and the air conditioner had been turned all the way up. For some reason, one of the sweaty workers decided to sit in my car and get cool. My seat was absolutely soaked with sweat! I was debating doing a review, but this put me over the edge. Gross!

I was working across the street so I dropped my car off for a quick oil change. I booked the appointment online and the price was advertised as $ 19.99 for a mid-​week special. When I dropped the car off the cashier told me my car was not eligible for the special because I needed synthetic oil. I’ve been driving my car for 4 years and was never told this before, when I told the cashier I never had synthetic oil he said he read the requirement wrong (could have been a mistake but I felt like I was being taken advantage of). When I picked my car up I had a different cashier who was completely clueless, I was overcharged for the oil change (shocking) and there was nothing he could do fix it except tell me to wait 20 minutes for the manager to return. He also had no idea if my tires were rotated. No thank you, I will not be returning here and advise customers to check their receipts and you’re probably better off at other locations for more trustworthy customer service.

Purchased an item on Pep Boys website and had it delivered to the Havertown store. The part ended up not being right and took it back to this store to return it. They told me to take it to the Broomall or Norristown store. Went to the Broomall store and they took it back no problem. The sales associates at Broomall told me that the Havertown store has the same computer system and just easily could have done the return or at least tried, but they apparently could not have been bothered. Don’t go to the Havetown store. The Broomall is bigger and better anyway!

I stopped by Havertown Pep Boys to make an appointment for an oil change. Unfortunately they were fully booked for the next two days, but the manager told me to bring in the car in about 30 minutes and he would squeeze me in. I returned 30 minutes later and got right in. The staff was polite and efficient and the car was done in about 45 minutes. Good service and friendly, accommodating staff.

I consider this a baby Pep Boys. Many of the other locations in the area have more service bays and are larger in general. They fill an occasional need for me just fine. Maybe I have a brake light out that I want to replace myself. Or maybe I need a new license plate frame. It could be I need to replace my floor mats. For all these things they’re great. Ditto for the staff.

These people will rip you off. I knew what was wrong with my vehicle and expected to pay around $ 450, they gave me a list of «things to fix» which totaled over $ 2600. They told me things like «your rear diff is leaking and low on fluid». When the truth was I had checked myself 2 days earlier for the first time in 11 months and it was completely fine. When I saw that on their list, I realized «these people are trying to F me».
Do not trust these people at all.
Oh and in the end I took it over to my normal guy, who is a little far, but trust worthy and he charged me $ 500 and told me their list was total BS. My vehicle is still running fine!