Devonshire Hills

I don’t understand why people have such horrible reviews listed below. I have been living here from ³⁄₂₀₁₄ till the end of this month ⁶⁄₂₀₁₅. I am for sure going to miss the convenience of being close to the expressway. Like most places there are pros and cons but who doesn’t have that.
Pros
–Close to all major routes and expressway
–Close to all your shopping needs
–Parking always available for guests
–Verizon Fios, Cablevision and Satellite Dish friendly.
–Staff members are nice people to talk too.
–Neighbors are quiet and are friendly when you meet them.
Cons
–Maintenance not readily available and if you call after hours they will call you back and try to convince you to take it the next day.
–Laundry units not available in every building.
Few pairs of laundry is shared at least with 2 other buildings.
–Rent is a bit on the higher side
–Gym is not 24 hours closes at 11PM.
Overall. Living here was not a issue for the most part.
Just do your best read the reviews and list the pros and cons and choose what’s best. I enjoyed my stay here.

Ok, moved in here last year because it was one if the nicer places and conveniently located to the expressway. What I didn’t know and should have noticed from the beginning was that the staff could give a shit less about customer service. The metal edge on the carpet between the kitchen and living room was clearly removed and lying there in plain view, and the stained rug and broken non matching vertical blinds. Getting someone on the phone is tricky and god forbid you try either 10 minutes after they open or 10 min before they close as they use that time for travel. Anyhow, the maintenance guys almost seem unqualified for the job. One or two are good but it’s obvious that they just don’t give a shit about working here. I currently have a leak in my bathroom that was apparent the day I moved in but worsened recently. After a week of a service request email and a call to the office, someone finally showed up today and in 8 hours I have no Sheetrock in the ceiling of my shower and a duck taped piece of cardboard in it’s place. Mind you there is clearly black mold on the wood under the Sheetrock and evidence it’s been going on for awhile. While they wait for the upstairs tenant to come home so they can solve the obvious leak from that tub, while this seems to me to be a good reason to emergently enter an apartment, they don’t. Now I have to wait for who knows how long.
Some other issues are:
1.there hasn’t been dog waste bags at the permanently placed stations probably 9 of the last 12 months.
2. Creepy looking people who wander about frequently.
3. People who park in the small driving lane because the huge parking lot only steps away is just too much of a walk.
4. When it snowed last year, the access road wasn’t plowed until 10am, I had to shovel my own walkway, which is shared by the 8 apartments in my building. Apparently if you don’t work 9 – 5 they don’t care. Then it was weeks before we could get to our cars and months before we could get to the designated dog walk areas, but they’re dogs they don’t have to go, right?
5. Laundry? Yea well when the maintenance guy who also lives here needs the dryer, he will remove your stuff even when it just finished.
5. A month ago they removed all the washers and dryers in the building on a Friday and didn’t replace them with new ones til Monday or Tuesday and didn’t bother telling anyone so hopefully you didn’t need to do laundry.
6. They fixed the drain in the roadway, the main one into and out of the complex for 3 days or more and didn’t tell anyone until one day the road was just closed.

«oh my god where do I start with this place. The management staff are completely incompetent. There are 600+ apartments here and to actually get a phone call through to the 3 people that work in the front office is like winning the lottery and getting struck by lightning all in one day. So then there is the call center that you get routed to when they don’t answer, apparently the call center is not on the same page as the front office and they don’t communicate well despite the fancy computer I can hear being typed on at this call center. Put a request in for service on the website and you will basically only be adding a few binary codes to a nonexistent server because not only will it fall on deaf ears but there will be no record of your service request, despite having a ‘confirmation’ number sent to your email. So then when you actually get someone on the phone who is not a robot from the ‘call center’ they say «well please put requests in through the call center not the website WHY DO YOU HAVE A WEBSITE???
My next point is about the security patrol and then I will switch back to service calls. The security patrol is completely useless, not only do they speed around the parking lot almost hitting me and my dog on a regular basis, but they are absolutely powerless. I complained about a party which included out of control college kids parking all over the place in fire zones and blocking the exits and blocking in residents from leaving parking spots. So I approach one of the supposed security personell in his beat up white 3 cylinder ford fiesta with a flashing orange light and he tells me that he is unable to approach any residents and that I should call the police. DOESN’T“T HE HAVE A CELL PHONE??? I understand he is not equipped with a gun or anything but isn’t having a cell phone with the police on speed dial part of being a rent-​a-​cop. AHHHHHHH.
Now back to service calls. So I walk into my apartment today and my deadbolt is not engaged. Weird. Maybe I forgot but highly unlikely… I then proceed to look at my counter and there are 3 service tickets completed??? Service tickets, I didn’t call for maintenance at any time, I have already given up on them and just let everything go to hell, they can fix it when I leave which is in 3 days. Apparently they were in the wrong apartment but they didn’t even realize it. The punchline is that the maintenance muppet’s decided to reset my auto lock feature on my front door (joke is on ME now) so I go to take out the garbage and then I hear click — LOCKED OUT. Now one would never know this autolock function was engaged unless you checked it within the frame of the door which is not something you would do because once you set it, you never touch it again, I always have it set to NOT LOCK. I had a key to my truck and drive to a payphone since my cell phone was sitting on the table in my locked apartment. I remembered the phone number to the office and dial it. Now to set up the service request for the on site maintenance guy, he tells me you need a callback number. I don’t have one and the Muppet on the phone proceeds to tell me that he can’t help me if I don’t have a number and that I should be calling from a neighbors apartment so that they can get in touch with me. I then explain to him that it is very simple. I don’t like my neighbors so I would not ask them to borrow their greasy phone. You are to meet me at my apartment with a key or I’m using the saw which is in my truck to cut a giant hole in the door and then I will call for a service request on my door once I get into my apartment and at that time I will give him a callback number. Well, Brandon got all flustered and I think he may have wet himself in his call center chair. They did good and met me at my apartment 30 minutes later. Then I had to explain the whole story to the guy who responded and wanted me to sign off for the $ 50 charge which would be billed to my account. HAHAH. YEAH RIGHT. Hold on a second while I write up an invoice for my time and then slap it on your face.
PLEASE DO NOT LEASE AN APARTMENT FROM THESE MORONS THIS IS JUST A SAMPLE OF WHAT YOU WILL EXPECT. I can type for hours but I have said enough. Oh yeah and this winter I have lost heat and hot water 3 times already due to the same supposed boiler issue. This place takes in an average of $ 1,073,088 a month in rent Yes I figured it out. SPRING FOR A NEW BOILER IN BUILDING 12 SOUTH, I could have told you it was bad 2 months ago when all I would hear is that fuckin thing churning away in the basement and I’m on the top floor.»

If there were negative stars, this shithole would be deserving of it. This is the worst apartment development ever. First of all, cretins of society are lurking everywhere. The hallways smell like a mixture of hot garbage, curry and rotting vagina. The walls are so paper thin, you can hear the dirtbag in the bedroom under you snoring all night. You can also hear domestic violence ensuing at all times in addition to little kids yelling and screaming all over the place. Also, in the middle of winter the boiler makes crazy loud noises all night which usually means the next day there will be no heat or hot water. I’m so glad we’re done with this place.