Brackman s Stepping Stone Rock and Garden Center

I called Brackman’s to request an estimate on some landscaping services and scheduled a date for a representative to come by the house and give me an estimate on the work. The day came and he did not show up nor did he call to reschedule or let me know that he was not going to be able to make it. After several days of not hearing from him, I called again and the receptionist said she would send him a message to call me as soon as possible. Several days have gone by and I have still not heard from him.
I called back today and spoke with the same receptionist and she told me that she would inform the manager and have her call me as soon as possible. I did receive a call back from her within the hour and was spoken to in what I perceived to be a very rude fashion informing me that they were very busy and would have gotten back to me when they were able to. She seemed to be saying that I should not have been so impatient. I informed her that the gentleman had arranged a specific time and date to come by and that he had not kept to his promise and that it had been almost 2 weeks since the original scheduled appointment. She offered what I perceived to be a very halfhearted apology and went on to tell me that I shouldn’t be looking to get landscaping work done in spring if I expected better service than this.
I will never do business with Brackman’s again and do not recommend that you do either. This was an example of extremely reprehensible customer service in my opinion.