AM/PM Plumbing & Heating Inc

We called today for help/​repairs to our busted pipes. We spoke to Mitch, and asked if he had the time to stop by to assess the damages and quote us. Instead of giving us a simple, «Yes or No» reply, he lectured us about how we could have prevented the damages (not that it mattered at this point).
Additionally, like Charlie’s review, we were given uncertain responses and he kept repeating himself regardless of what questions we had. For example, we asked if we needed to shut off our power before accessing the main water line in the flooded basement. He would respond with, «You need to shut the water off» repeatedly (like 4 times!). I get it! But we don’t want to risk getting shocked from hot wires either! His tone was also extremely off putting and unprofessional. He made you feel like you were putting him at a discomfort.
Ultimately, he wouldn’t let us create an appointment (he just wanted to come). He wouldn’t tell us his rates. He wouldn’t tell us if he was going to come that day and, He wouldn’t give us a quote. It seems as though Mitch wants to conduct business by coming in, charging what he wants, when he wants. When I told him I would call back he just hung up on me.