VaporPhoxxe

Was sold expired juice (6 months expired) and was refused an exchange. Didn’t even ask for refund… just an even exchange. Maybe an apology as well would have been professional. Even with my receipt… They wouldn’t exchange for a non expired product. Most places of business would have been apologetic not arrogant. They are over priced and grumpy. Peyton is the only pleasant person I’ve encountered there. I hope he finds a better work environment. Won’t be back… ever.

A great little shop with helpful employees. I have no idea what people are talking about as I’ve met both the owner and one of his employees and they were more than pleasant and helpful. Maybe its because I am over the age of thirty five and not a stoner?
Anyway they have a great selection of e-​liquids to sample and a real comfortable setup to relax while you vape away. They resell a lot of stuff from Liberty which I really like too.
Overall a great little shop!

Yesterday was my first time stopping into this shop. I’m from the south jersey/​philly area, so I’m surrounded by super professional vape shops, and the reviews on this place made me avoid it. However, I was in a pinch while visiting my girlfriend yesterday, and desperately needed to buy a bottle, so I decided to give them a shot.
Upon walking in, the steampunk/​vintage atmosphere they’re going for is rather in your face, but I enjoyed the quirkiness. I’m assuming the old man in the steampunk outfit is the owner, and he was very quick to drop what he was doing to help me out. I can’t speak for everyone who works there, but my experience with the staff was pleasant enough.
The menu they have set up is a little messy. I strongly suggest they visit a few Philly stores and take some notes, as page after page of plain text really doesn’t help anything stand out, especially when it doesn’t even remotely reflect juice availability. Granted, they highlighted the house juices they had available, but it would be much less cluttered if they simply printed new lists excluding what they didn’t have in stock, especially when it’s the majority of the list. This isn’t at all a deal breaker, but it dies take away from the professional feel of the shop. Personally I would suggest the blackboard approach. It cuts down on resources, and gives the shop the ability to really feature flavors. Plus I think it would fit the atmosphere.
The juice selection is a little mediocre. The flavors are kind of generic, but the two that I tried (strawberry cheesecake and apple pie) were really good, and I settled on the apple pie. The house juice seems to be the main focus. I didn’t see much, if anything, as far as premium juices. Being that this is one of the only shops in the area, I think they and their customers would greatly benefit from stocking a few bigger brands, i.e. time bomb, 9 south, Mt baker, and especially vintage vapors (those bottles would look so cool in that shop!)
The prices are right, if not even a little on the cheaper side. Paying less than $ 10 for a bottle was refreshing, but only being able to get a 10 ml kind of sucks. Almost every other shop only deals with 15, 30, and occasionally bulk sizes. Again, not a deal breaker, and there’s always the obvious option of stocking up on several bottles. Hell, for someone who likes keeping a variety of flavors, this might even be a positive. Getting three different flavors for $ 30 is kind of nice.
Overall this is a good shop with a lot of potential, especially since they have very little competition in the area. However, this is a rapidly growing industry, and they should take advantage of the time to step their game up. If a really well established shop like Love vape should decide to expand out this way, it could mean trouble for them. They’d have a really tough time competing with shops that have well over 200 flavors consistently stocked and constantly growing supplies.

Well my biggest problem with this place is like everyone else, the customer service in this place is terrible, they act like you are giving them a problem when you walk in the place.

Unfortunately, this place has disappointed us time and time again after my original review…
As with other reviewers comments, the nasty attitudes and unfriendly faces have become the norm there. At first, I just thought the owners were having a bad day, but then I realized they are all just miserable people (minus Alan). Forget the fact that my fiancé and I spend at least $ 100 each visit, we still get absolutely no welcome when we walk in the door. We have to fight for attention to even get our orders in, and when we do… It’s like a hassle or burden on them to get us our juice. No thanks.
We have since found a new place in Phoenixville that provides us with fantastic service, excellent quality juice and they actually LIKE their job and WANT to help.

Great «Vaping» Stuff! The selection and quality of the Juice is the best in the business. At least based on my experience. I’ve been here 4 to 5 times and have always had my questions answered with enthusiasm. Yeah, they might occasionally blow smoke pass my face, but thats part of the charm. They sell E-​Cigs!
I’ve tried researching what the best kind of «E-​Cig» to get and have always been overwhelmed with senseless advertisements. I could never figure out what was what until I landed at this place. I walked in and was greeted with a fruity and tobacco sent. I knew I was at the right place. The gentlemen gave me a nod and I immediately took a seat. I explained my experience and what I wanted. After a few tastes and some solid answers, I left with a bargain. He even gave me some ammo to defend my new habit against those that think vaping is as bad as smoking. I’m hooked!

Quality juices, best around by far. Many to choose from. Staff has always been personable. Only downfall is traveling from south philly all the time.

It’s only a matter of time till they close down with new vape shops popping up all over there chances to redeem there selves for the Horrible way they treat there customers will inevitably be there ultimate down fall and there if you do rebuilds or drip tips or any variable voltage goodies you will not want to walk in … Vapor phoxx is for the vape ignorant

It’s as if they hate making money. I’ve never been in a store with worse hours or more passive aggressive employees. The owner can often be heard complaining about the high number of customers there are. The prices are absolutely outrageous. The female employees just spew attitude and the guys act like they know more than everybody in the world. I’m convinced that the only reason this place does well is because it’s the only option in the area.

Selection is incredible. Customer service is subpar. The woman that helped me seemed inconvenienced by each question I asked. Her answers were terse and fairly rude. Her ability to accommodate and multitask were limited at best.

Though their juices are good, they are not as flavorful as I like them to be as they are 100% VG. I like a ⁵⁰⁄₅₀ mix myself. But they are convenient and easy to get to.
Edit: And now have an entire new selection and staff.

Attitude wise, they need to check it. Product wise, it’s great.
The first time my friend and I went into VaporPhoxxe and purchased an e-​cig, we had a very pleasant experience. Both of the ladies were helpful, attentive and nice. The second time we went, it was a different story.
We told our other friend about «this awesome place in the Boro that sells e-​cigs and they are great, etc. etc» However, It was almost like we were being an inconvenience to them by coming in. They certainly did not seem like they wanted to win our business. The male owner was working and «helping» us this time. When our friend asked him some specific questions he said, to me and my friend who own e-​cigs, «why don’t you explain it to her». It was not even in a joking manner.
I think it is a great business for Hatboro and their doggies are super cute. I want to recommend this business to others, but not if you are rude.

First and foremost, there are not many brick and mortar vape shops available to our limited vaping community as it is. I stumbled upon this place by accident, and it is one of the best mistakes I’ve ever made.
The quality of their e liquid and the flavor selection is phenomenal. The fact that I can walk into a store and pick up liquid or hardware is a God send. I’ve been vaping for over a year and cant tell you how many times I’ve paid out the wazoo for rush shipping because I was out or nearly out of product.
Recently, I took my mother, who has been vaping slightly longer than myself, to the shop to sample some different flavors and move away from the basic two-​piece hardware. She really loved the environment and they made her feel welcome. I appreciated that tremendously.
Fair warning though, if you are someone who is easily rubbed the wrong way, or lack a sense of humor, this might not be the right venue for you. This establishment has personality. It has character. It might not be the one you want if you are overly sensitive. But, the quality is unbeatable. Don’t let the other reviews sway you. Vaporphoxxe has the right formula and I will without a doubt be a customer of theirs as long as they exist.

Now I must say that the selection and products VaporPhoxxe has to offer are outstanding. They offer an insane selection, good prices, and have very neat décor. However I must say I would NEVER step foot in their business again. I don’t think I have ever met a more rude person in my life. I felt absolutely disrespected, unwelcome, and outright offended when I visited VaporPhoxxe. Let me tell you about my experience…
As with all new businesses in Hatboro, I felt excited to check this place out and support some local business, especially since it simply looked awesome. I wasn’t quite sure actually what the place even was before I entered, so I walked in with more of a welcoming attitude than anything. As I entered I looked around and noticed the interesting décor and people sitting around. No one came to welcome me, and I was still quite unsure what they even sold. No big deal, they looked sort of busy. After an awkward silence I approached the counter with loads of questions. I simply asked the woman «what do you guys sell exactly?» She muttered with a cold attitude, «e-​cigs.» as she sort of blew smoke in my face. I became even more curious and brushed off her unpleasant demeanor, as I was interested (being a current smoker). «Oh cool! I’ve been interested in one of those! How does it work?» I said with a curious tone. Unfortunately I was faced with increasingly vague and disinterested responses as her caustic attitude loomed ahead of my genuine curiosity. I’ve never felt more unwelcome! She was giving me one word answers, staring at me like I was a moron, and puffing smoke at me mid-​sentence. It was as if I was asking a grumpy lunch lady what was in the meatloaf surprise. Luckily the other man working there jumped in and was very nice and helpful in answering my questions. However I still felt scarred and unwelcome from her interaction, or lack thereof. At that point I just wanted to leave.
So I did. And I will never return.