Gamburg’s Furniture

I have mixed feelings about Gamburgs. I love to support a local business, the selection of furniture is incredible, and they have some really beautiful lines. but customer service is difficult. we’ve purchased over $ 10k worth of furniture and get the run around every single time. our first order of a bed and dining table and chairs arrived almost TWO months late, yet no one can admit to a problem. the delivery guys show up to put it together and, while very nice, were absolutely filthy. it sounds like a small issue, but when you’re walking on beige carpet, carrying white linen upholstered chairs and bed pieces, and moving a brand new white mattress, i would expect clean hands or at the very least, gloves. a few months later we stop in to check out additional bedroom furniture. a sales woman asks if we can wait a few weeks because they will be having an incredible sale on hooker (the 30% that was currently happening, and something in addition). we wait 3 weeks, go back on black friday. no sale. it was mind boggling. the woman quotes us an incorrect price, we agree, she writes up the paper work and it’s almost $ 1500 more than we were quoted (she mis-​calculated). for some reason we move forward with the order and she ASSURES us 4 weeks til delivery. it’s been 4 weeks and the furniture has still not arrived even at the warehouse. i call to check, and because our sales person is currently out of the office, no one is able to tell us where it is. i dont understand the business model that sales reps have to deal directly with their distributor. say our sales person was in a serious accident and in the hospital. are we just never going to find out? i really WANT to love them, but they make it so so difficult.

I have shopped and Gamburg’s for years and love it! No high pressure sales people like some «chain» stores. You can custom order your furniture from this family owned and local store and get great prices for furniture that does not fall apart like it will from one place that has flashy ads and super sales and super cheap «low quality junk» that is useless in 3 years. Depending on what you choose they may have it in stock or you may have to wait (which is standard in furniture sales) who wants a sofa that sits all the time in a dirty warehouse! If you want a custom order you will need to wait-​but there is plenty «in stock» just ask upfront if you can’t wait– to see what is already in stock and Most times my orders are in early! I used Gamburg’s to furnish most of my house. Beautiful things and selection. One sofa was not in the color I wanted but I was able to custom order the color I desired (of course price depends on what material you use, so the display color is what I try to stick with) I went to one cheap place and the stuff I got was junk and had to be replaced. I like that the sales people here are knowledgeable and honest about the quality when you ask for assistance in choosing. My sales girl has been there over 20 years. (a good sign to me), My family and a lot of my friends have shopped here.
Great Place: I say –stop in and look around, judge for yourself, there are two floors of choices Oh and try not to get lost– LOL

I have been shopping at Gamburg’s over 15 years now. Three sofas, leather recliner, three upholstered chairs, all still in great shape. Always a pleasant experience with very professional sales associates. Today I took a friend in to look for a twin sofa sleeper. We were helped by a sales assciate Hanna, even though she may of been fairly new, she was such a pleasure to work with. Very knowledgeable on the fabrics and so helpful. She guided my friend to just the right sofa for her. It was another pleasant day shopping there!

I have always purchased my furniture at Gamburgs and they are the best. They stand behind their furniture. Loyal customerfor the past 20 years Millie Martinez best service.

Not good enough. Ordered sofa and loveseat and was told Approx 6 weeks to delivery. However– 12 weeks later still no sofa and loveseat. Repeated calls result in more callbacks, excuses and blaming the manufacturer. Never once putting their customer first and making sure they are satisfied. Calls are short and they do not follow up on promised status. We will eventually receive our purchase but guess what? We will never go back to Gamburgs and certainly will never recommend. Would think 80 year establishment had better culture.

We would highly recommend Gamburg’s to our friends and family. The reviews above may have felt like they weren’t catered to at the door but we felt exactly the opposite. We loved that no one ran to us like we were fresh meat in the lions den. Everywhere else we went the sales people were breathing down our necks and made us feel really uncomfortable. They let us browse the showroom and a sales person came to us when she saw we were interested in a set (of couches). We were helped by Linda and she was wonderful. She wasn’t pushy for overly salesperson cheesy. I have to say that their prices were the best that we’ve found after traveling to Raymour and Flannigan, Lay-​Z Boy, Mealy’s and American Signature. We won’t hesitate to go back her for the next room we have to furnish. We just ordered the furniture the other day so once this is delivered I will follow up on the review :)

Horrific. Customer service was awful. I wouldn’t even call it service. I called to get directions, and the lady seem so incredibly annoyed, sighing at the inconvenience. She told me I was nearby. Thank you. I am aware I was close, but since the store doesn’t come up on the GPS, I might need a little more help than «you’re close.» Upon entering the store, which is laid out like a maze, no one greeted me or ever spoke to me. Your loss on an expensive purchase. I am looking to furnish an entire house. I recommend you steer very clear of this place and don’t waste your time driving or even your breath on a phone call. Awful.

I walked into this store today with my husband. We were not acknowledged by anyone. Several employees who were not waiting on anyone saw us and did not even say good morning. Eventually, a lady asked us what were looking for and she told us where to go and then walked away. I would never go back to this place.

Over the past 10 years we have made three large furniture purchases from Gamburg’s. From a custom sectional sofa, to a coffee table and most recently a bedroom set for our son, we have been immensely pleased with all of our purchases. The customer service is wonderful. Delivery has always been handled perfectly and professionally. The bedroom set we recently purchased had to be assembled in our home. The men who delivered it assembled it very professionally and left the room clean.
For mid-​priced furniture, Gamburg’s is our go-​to place. They frequently have advertised sales, including occasional warehouse sales. They are a local, family owned company that I’m happy to recommend.