Velasquez. Muffler And Brakes

I went here for a flex pipe, and these guys fixed it perfectly for less then I could have bought the part for at Auto Zone. GO HERE for auto repair

These guys do good work but they’re unprofessional. I needed exhaust work and they said I’d have to wait for a mechanic to become available. 45mins later, a woman with a cute butt comes in with the same issue and her car was attended to immediately. Not coming back here. Too many businesses would love to have my money. Not wasting anymore here.

Great place to get car brakes, air conditioning done were always pleased with their services and work reasonable prices.

On May 6, 2015 I went into the Harvey, IL location to have my brakes checked. I do not travel to many places but on Friday May 22, 2015 I was and my car started to violently shake. I was having a difficult time controlling my car. I pulled off of the expressway and called for help. When the service person arrive his first question to me was «Where are your lug nuts» I was unsure how to answer this. I didn’t know. There was only one left. Between May 6^th and May 22^nd I had lost all but one because they weren’t tightened when I left this establishment. I attempted to contact the manager «Saul» who was rude and disrespectful. He lacked empathy and didn’t even attempt to see what the issue was. As management, clearly without training, this was insult to injury. This isn’t about $ 40 spent but my life. I could have died in an auto accident do to carelessness. Not only do I feel like he, Saul, owes me a formal apology but when I want to be reimbursed for the tow service and wheel check after.

Unfortunately I found this place to be very unprofessional. The manager acted like a young foolish gang-​banger. I was very disappointed. I would never recommend this business to anyone. I had a vehicle towed here was quoted a price. when I came back for the car I was told by the manager that he did not want to work on the car. I ask why and he said BECUASE HE DIDN’T WANT TO. He acted VERY THUGGISH.

My husband was a regular customer, but sad to say, he won’t be back after going to the manager, Saul, to inform him that while they serviced his car, a knob on the door was broken in half. Saul, uncaringly, told him to go and look at another Grand Prix in the lot and said he guarantees that its knob is off too because they all fall off. He said he worked on the car in question and did not break it. So, in other words, he was calling my husband a liar. No reasoning, no sincere listening, no show of concern, just a cold, callous manager that can run away honest customers.

Where do I start? First, you need to know that a lot of their work is only warrantied for 90 days versus 1 year on certain parts. Second, although I paid $ 150 to get 2 flex pipes replaced, another shop determined that only one was replaced originally.
When I questioned them about their work, they claimed that their own records were unclear and they could not determine if they replaced one or 2. Bottom line, this company is not an honorable business!