Ray Brandt Nissan

After driving a company truck (Ford F-100’s & F-150’s) for over 40 years, my dad decided to call it quits this year and retire. Having not bought a personal vehicle in over 4 decades, he called me up and asked if I’d help him look for and buy a new truck. Having driven Fords for over 40 years, I just assumed he wanted an F-​150. However, you know what they say about the word assume. Anyway, he told me he wanted a Nissan Frontier crew cab pickup truck, as he wanted a mid sized truck and not a full sized one.
We decided to do a little window shopping one Sunday so that we did not have to contend with any salespersons. We drove to every Nissan dealership in the New Orleans metro area and found that Ray Brandt Nissan by and far had the largest on-​site inventory. Therefore, I got on their website and looked at the bios of the staff; which is something I always do and highly recommend. Low and behold, one of the finance managers, Jason Smith, was a former coworker of mine from «back in the day».
I called up Jason, caught up on old times, told him what we wanted and he hooked me up with salesman Melvin Guerra. Since we already knew which truck we were interested in (2016 Nissan Frontier SV), we began negotiating via email; that way I’d have everything in writing. Melvin was very receptive to all my inquiries and answered all my emails, texts and phone calls promptly. A very fair price was negotiated quickly and we came in so my dad could take an obligatory test drive.
Usually, I loathe going into the finance manager’s office, as the process usually takes too long and I’m being offered V.I.N. etching that’s already on the windows and every other option and extended plan under the sun. However, Jason Smith’s approach was a little different. Although he offered us a few different things and options, he did so in a manner that was professional and not pushy. For the record, my dad DID get the extended warranty, but I know he’ll be keeping this truck for a long time. So after a dozen or so signatures and submission of a down payment we were through with all the financing un-​pleasantries. Many thanks Jason.
Now that the paperwork was done, we were reunited with salesman Melvin Guerra. Melvin now had the daunting task of showing a 70 something year old man how to pair up his cell phone via Bluetooth with the truck’s awesome 10 speaker (with subwoofer) Rockford Fosgate stereo system. Melvin really showed why he is such a good salesman, as he explained everything in a manner that was easy for a non tech savvy person like my dad to understand. While showing my dad the truck, we noticed a small scratch in the leather on the passenger seat. This was annotated and repaired a week later, and the repair took me nearly 5 minutes to find it as it is nearly imperceptible.
My dad couldn’t be happier with the truck (3 months old) and with the service he received. If you are in the market for a Nissan, I highly recommend Ray Brandt as their selection is huge. Furthermore, if you ask for salesman Melvin Guerra and use finance manager Jason Smith, you’ll be getting the best of the best. Tell ’ em Mike C sent you.

I wish zero stars was an option. When I first got there my dad and I stood in the little trailer waiting to be helped while all the employees just milled about without inquiring if we had been helped. It was several minutes before any one even came over to acknowledge us, so that started this visit our just peachy. I went there this morning to buy a Ford Escape which they had listed at 15k with 56,000 miles… The carfax had reported a minor «accident» but upon closer inspection it wasn’t just an accident… There was a bullet hole in the left front passenger seat where someone had shot at the passenger seat from the back of the vehicle… There’s a dent where the bullet is clearly still lodged in the door (I should mention my dad is a retired law enforcement forensics expert with a specialty in ballistics…). Plus the interior was dirty and there were cigarette burns in the back of the vehicle… If you’re trying to sell something, making it look nice an clean will probably sell it faster. Anyways, I was on
the whole time I was there and found comparable vehicles (make, model, year, similar mileage) that were going for several grand less than this vehicle. IF someone was shot in this vehicle, the blood could have easily been cleaned up so the car could be sold, but guaranteed it seeped down deep into the seat foam, so that’s just a nasty health hazard. I can’t believe the guy still tried to sell the car even after knowing it was probably used in a crime/​assault/​murder by dropping the price down.
Overall I find Ray Brandt to be sleazy, overpriced, and definitely not worth your time. There are plenty of other dealerships that actually clean the car before they sell it. What a rip-​off.

Got here for 7am for an oil change. Don is my service advisor. He informed me that I have a recall on my Vehicle. We have to order the part then schedule a day to get it done. While I’m waiting I am enjoying the coffee and wifi.

I just purchased a new car from Ray Brandt Nissan. I did my research on the car I wanted and I found it on their website for less than any other site. The car had so many extras and the price was great. Of course I went in prepared for a nasty haggling contest. I was able to get the car at the price I decided was my highest price. The employees were efficient, helpful, honest, and a real pleasure to work with. I never felt like they were attempting to take advantage. Mike, Mike, and Byron, worked hard to make sure I was satisfied. The process was extremely quick. it took about 2 – 3 hours. Byron was very knowledgeable about the vehicle I was purchasing since he recently purchased the same one. He showed me how to use a lot of the features, was able to answer all of my questions, and walked me over to financing where I completed the transaction with Harold, who was also extremely efficient. Everything was explained to me in terms that I understood. Byron took my car for a wash, and saw me off. They will definitely get referrals from me and I will look to them in the future whenever I need to purchase another vehicle.

This Company has the worse customer service ever. Well I am sure the Nazi were pretty bad about making accommodations or being honest so maybe not the worse. The service department is rude and inconsiderate. They have no problem hanging up on paying customers. They are also disrespectful of the time that their clientele has to devote to even getting an appointment. They are slow, and will take liberties that should not be allowed. If you need a car there is a junk yard just down the road that will have a better service department and more reliable cars. Suck it Ray Brandt.

You see so many nightmare reviews on here, and it really pleases me to be able to write a positive review of one!
Okay, backstory: I drive a 2002 Nissan Frontier (yes, I’m a truck girl!), and it has really served me well for a number of years, despite my best efforts to beat the ever-​lovin’ crap out of it. Over the last year, though, I noticed some serious difficulty in turning the steering wheel to the right at low speeds. At first, I chalked this up to all my accidents (REALLY bad driver), but then I got this nifty little notice in the mail, telling me there had been a safety recall on steering columns that had corroded. The symptoms matched, so I called Ray Brandt Nissan. The guy who answered the phone was as pleasant as can be and told me if I brought it in, they would check it out and replace the steering column for free (as they always do in these situations).
Anyway, my first trip out there, he took only about 5 minutes to look at it and diagnosed the problem as a corroded steering wheel. Said he would have to order the part and it might take a week to come in. When I expressed concerns that my car would explode in the meantime (I always assume explosion over any other problems, such as failed steering), he said that it shouldn’t be an issue. He was right!
Because of Mardi Gras and work events, I wasn’t able to get back there for WEEKS, so I called the day before I was available to come by, and asked if they still had the part (I had received a notice a while ago that it had come in). He said they now had a bunch of them set aside for the recall, and to come in when I’m ready. He also warned me that Saturdays are super busy for them, and that people line up starting at 6:30am (they open at 7!).
Well, I was not about to wake up that early on a Saturday, busy or not. .. so I just assumed that my truck would be there for a while and brought a friend (Jeff C!) to have adventures with me while my truck was out of commission. However, when I got there, the guy who was taking care of my truck told me there was a good chance they would have to keep it overnight and that it would be ready in the morning at the latest. I made plans for a ride to work the next day and left for my adventures. This was around 10:30−11am.
Well, I am shoe-​shopping at 1:00pm when my phone rings. .. it’s the dealership! My truck is ready! I get to drive myself to work in the morning! Yay!
I picked it up, and everyone was friendly and awesome and didn’t flinch too much when I hugged them out of sheer joy of receiving quality service from an auto dealership!
Almost a month later, and my truck is driving very well, and no more stiffness when turning to the right! (that’s what she said.)
Can’t recommend these people enough. Exceeded my expectations in every way, and awesome communication!