Well, I was a faithful customer for many years and paid what-ever I was charged, but then I was kept for months regarding a problem with my car computer modules? and I was told that the dealership didn’t make them anymore for that year and this and that. I went to another place and they replaced them at a low price. At another time they«fixed» an oil leak and we took it back two times to show them that it was still leaking(oil on the garage floor and on a cardboard to show them) and they told us, «everything is fine and it is only residue from the old leak.» It continued to leak. I paid a lot of money for this service. After these two incidents we never went back. They lost one of their most faithful customer they had!!!
Mark A. T.
Classificação do local: 5 Chestertown, MD
Just had the rear axles, gears, bearings, seals, and front left wheel bearing replaced. Very courteous and prompt service. My 2010 Dodge Ram 1500 rides like a new vehicle. Very happy with the service and the quality.
Anne W.
Classificação do local: 5 Fredericksburg, VA
I love Burton’s !!! They have bent over backwards to correct a mistake that they did not make. They have gone to great lengths to make certain that I am a more than satisfied customer! Thank you, Burton’s for all of your help!
P M.
Classificação do local: 1 Fredericksburg, VA
I visited this business twice. The first time we waited at least 10 minutes while 3 other customers were helped ahead of us. We were not acknowledged in any way until we were walking out the door. I normally would not have returned but this business is the closest that does state inspections. I went to get an emissions inspection and was acknowledged almost immediately. When I told them my reason for being there, I was told there was a 45 minute wait. While that is longer than I’ve waited at other locations, I decided to go ahead and wait. After 1 ½ hours, my car was finally finished. No apology for the extended wait, no other customers to explain the extended wait. I will never return to this shop.
Haru D.
Classificação do local: 5 Fairfax, VA
Excellent customer service, no hassle! Good pricing and straight forward business practices will keep me coming back as a customer.