Petco

Had Been going there for years…350 a month in pet food and products. Was a loyal customer and a petco member… Brought some advatix tick… they gave me wrong size went to return it with cat food and with out receipt… they Would not take it back with out receipt… Even though i purchased the day before! i had returned many items with out the receipts Before! Purchased the goods on my credit card and i am a petco member… They informed that they do not have that policy lol i told them i had done it before ask for a Manager She was Belligerent and said the same crap! Computers keep a record of everything what a load of Bull… I went home dug thru garbage and found receipt… Got my money and now shop at Pet Goods on central ave if you lose your receipt no problem if your a Member!

I have so far had only positive experience with PetCo, in stores and on line. My dog has never been groomed here so I can speak to that experience. The staff was very friendly and helpful to me and nice to my dog (although I have to say that he is very irresistible and sweet :)

We had a very unsettling experience at this Petco this week. We arrived on a quiet Friday night to pick up a few items. A few staff members were restocking shelves. A woman, who I assume was the manager, appeared to be very proud of herself as she was berating the other staff members in front of customers. It was completely inappropriate and humiliating for the staff. I plan to complain to corporate.

It wasn’t my intention to review this Petco location but after viewing what they claim to be Hartsdale location photos, I am compelled to jot a few notes down. First off, I was recently at this location purchasing my pet foods and there is NO WAY that the photos are reflective of the Hartsdale location. No way! While I do find that this location of Petco is cleaner (and less stinkier) than your average pet food stores, the photos are misleading and far too jazzed up.
You won’t find fancy lettering or schnazzy organization throughout. I have roamed around the store enough to find what I need to in the aisles. I rarely find my dog food stocked on the shelves and have to either 1) call in advance to make sure they carry it or have it on the floor 2) find out that the food is still on the dog food pallets since they are grossly understaffed and haven’t had a chance to unload a delivery which arrived several days ago 3) wait 20 minutes for the shelves to be stocked.
This location frequently only has 1 check out line and leaves something to be desired in the big dog toy aisles. The rewards program is odd. For every x amount you spend, you are supposed to receive a discount or insider «freebies». If these exist, I am not getting notifications or enough of the incentivized rewards to return. P. S. I spent close to $ 200 every 6 weeks or so here… Having said all this, I find that some of the long-​time employees are friendly. I also think there are many alternatives! There is a new pet store across the way in another shopping plaza and as other Unilocalers mentioned, online options where items are delivered to your steps. Food for thought!

This Petco was never that great, but 10~15 years ago, you didn’t have much of an option but to come here to buy your pet toys, foods and other necessities. Now, with
offering so many different brands and options, as well as reward point incentives, and delivering your items within a day or two… there’s really no need to go to a store like Petco anymore, especially this location where items lack organization and employees lack common sense and intelligence.

Good for the bare pet necessities — for the most part, I can get cat litter and cat/​dog toys here. But, if you’re looking for a more diverse selection of food, toys, clothing, and supplies, it would be better to go elsewhere. It’s also hit or miss with the employees — they are not really that well versed in their product selection.

Dirty and disorganized. Looks like the goodwill of pet stores without the bargains. If I hadn’t just moved here the parking lot alone would have disuaded me but my dog needs food. I will find another store asap

Have everything you need for your pet even if it’s overpriced. Extremely overpriced

I brought my terrier in for a haircut yesterday.
They finished three hours later than expected and didn’t trim his groin, ears, or fingernails. I can only set aside so much time for my dog’s grooming; next time I’ll go someplace that will get the job done.

This is a standard Petco, but I am bumping my usual «standard» 3 stars to 4 for these reasons:
1. The clerk was quite helpful. I don’t keep track of what wattage bulb I need, but he was helpful in picking it out for me based on my tank size.
2. Clerk is willing to chat a little when you feel like chatting, and willing to be quick and ring you up quick if that’s what you want too.
3. Clerk doesn’t leave you wandering the whole store looking for something. He will help you if you look lost!
4. This is one of the cleaner Petcos!