Guerrino Dentistry of Hartsdale

Thank you to all of the Unilocalers who wrote an honest critique of this dental practice. Your comments echo exactly how I feel as a patient, and I shall take my business elsewhere.

The worst dentist ever! I have gone to this office several times and was given a new dentist every time as the last one was no longer with them. Each time the dentists would get worse and worse.

Dental bullies. Scare tactics make you think there’s all this work that must be done to your mouth, and they pressure you to do it quickly. I was treated like a meal ticket. Go for a 2^nd or 3^rd opinion from reputable dentists – you’ll get the real story. I did, and found out that I didn’t need all the work Guerrino said I did. At the very first visit, they wanted to max out my dental insurance limit for the year and have me pay nearly $ 2K out of my own pocket. This is an aggressive business focused on milking you for their own profit; your dental health is not their priority. Go somewhere else.

The worst of the worst. −−−−8÷26÷13
Totally destroyed my mouth.
Recommended I needed tons of dental work. A dentist (in their own practice) looked over my treatment plan and couldn’t believe they said I needed all that work; then he continued looking and said, «oh I see why… You were approved $ 9,000 in carecredit loans…»
Run away as fast as you can!!!
Updated 2÷18÷15
Complaint Details
Guerrino Dentistry is the most fraudulent, corrupt, and unethical business (emphasis on business– not doctors office) I’ve ever walked into. 1) As a naïve 22 year old, I went to this office for ONE tooth which was bothering me and needed a root canal. While I was numb and in the chair, they convinced me to do the other 2 teeth next to it. The business manager– Marcus (the ringleader of this circus) convinced me to do all three teeth, but I would have a balance of $ 900. I contacted my father, and Marcus took out a Carecredit loan in his name (without his signature or any information). After the root-​canals were done, he informed me that now i would need $ 3300 to finish the job with posts and crowns. He did not mention this before, and I was under the impression that a root canal had all prices included. My family and I didn’t have any money, so I was unable to finish the work; subsequently I lost those 3 teeth. By the time i was able to pay for it, the root canals failed and I now need implants (around $ 4000 a tooth?). Without teeth on the bottom half of my mouth, I will soon lose the teeth on the top due to atrophy. Marcus handed me a treatment plan which was well over $ 20,000, and told me that if i didn’t take out a loan to pay for it, I will probably lose all my teeth. I CRIED hysterically and sobbed «I don’t want to lose my teeth!» and fought back tears, as he applied for a loan in my name with my father as a cosigner (who never signed anything). He sat across the desk from me blank and apathetic; and failed to mention a program they participate in which would have saved me some money.(Carington Dental– a discount plan) *this part really bothers me for some reason. He told me this loan was ‘Interest Free’ for 2 years. (After making consistent payments of $ 373 for 2 years, I had a small balance left at the end of the 2 year period. Because I had an outstanding balance when the promotional period ended, i was charged 27% interest on the PRINCIPAL! My balance jumped from $ 800 to $ 5000, and my credit dropped from the mid 600s to 450). I’ll come back to this later. 2) After I was approved for $ 9,000 loan and began the work, the dentist who was performing the work (at their OWN practice) looked at my treatment plan confused, He struggled to understand why they said I needed so much work. After looking into my file he said (verbatim), «oh i see why they are telling you that you need this; you were approved for a $ 9000 Carecredit loan». Someone at their own practice admitted that they were taking advantage of me. I doubt that it’s a coincidence that I’ve read an ALARMING amount of negative reviews about this business– who say the EXACT same thing; they tell people they need work which is not necessarily the case. They charged my card $ 9000 as soon as it was approved, even before I started/​even decided to receive treatment. After the incident described above, I’ve since (obviously) decided not to finish the work with them. They still have a balance of my money for unused work; the amount of my available credit with them changes every time I call them (ranging from $ 6000 to $ 1500) — so who knows what i’m actually owed. However, I bet if they refunded this money (like they say they did) I wouldn’t have an outstanding balance with Carecredit. 3) Out of viable options to save my teeth, I decided my only chance was to travel outside of the US (Costa Rica) to get the work done. I worked two full-​time jobs, and my parents took money out of their 401k to pay for this trip; It cost half the price there. My bad luck continued– the work done there was terrible, and the dentist drilled through my nerve while he was attempting to extract one of my teeth. Now my lower lip and chin are NUMB, and will be for the rest of my life! I’m 26 years old, and I will never feel a kiss the same way again. I still need thousands of dollars worth of work, which I will never be able to afford (until i win the lotto– of course). 4) The United States Consumer Protection Bureau made a judgement against Carecredit a year ago for fraudulent, unethical and misleading business practices (because of situations EXACTLY like mine, where people were misled with ‘interest free’ promotions). Carecredit has been ordered to pay $ 34 million in restitution, for people who took out dental loans during a certain time period (I am included in this time frame, so it appears like I may be exempt from this ridiculous interest balloon).
* there is more that wont fit. To read the full BBB review, my complaint ID is 10 438 851

I wish I had read the reviews before I went there. The dental hygienist Roma was good however the support staff and booking was less than to be desired. The dentist fixed my son’s chipped tooth the repair fell out in four months. They repaired it I paid an extra co-​payment then repair fell out then I was billed again. Theses people are unprofessional and scam artist.

RUN AWAY…
I cannot even give one star to this place, but I had to! I made 3 appointments here as a new patient. The first was cancelled. The second I called to confirm and they told me they double booked and couldnt perform a cleaning. For the third, I called to confim and was asked to come in earlier to which I said that I work and could not. The receptionist said, fine fine. At 5:30, after that call I received a VM saying they could not perform a cleaning, which is all I wanted. When I called back to ask why they said they double booked again. I have no idea why anyone would go here. They do not seem to care at all about their patients. I can see why they have ONE star but in reality it should be none. Do not waste your time making an appointment here.

I will not be coming back to this dentist. I suggest you don’t either. Let me tell you why.
First of all, they politely called to confirm my appointment (cool) and asked me to arrive 15 mins early to fill out paperwork (totally normal). I promptly arrived at 1:45 for my 2pm appointment. And then I waited. and waited. I was getting annoyed because I knew there were no other patients– so why the long wait? Around 2:15 I saw the dental hygienist walk in and then she had to prepare the room. A little after 2:20 (I’ve been waiting over 30mins by now) she finally takes me. Xrays are done (those are never comfortable) and then the cleaning. I take care of my teeth– brush, floss and mouthwash, and I’VE NEVER HAD A MORE PAINFUL CLEANING. I was clenching the seat. To top it off, the dentist wasn’t there, so I had the «pleasure» of making another appointment later on in the week (I had already taken ½ the day off to drive up from manhattan to come to this appointment). I was fairly annoyed since I had to sign some paperwork that said, if I didn’t give them 24hr notice, then I would owe them $ 100. However, they schedule an appointment when the dentist is gone. how is that ok? it’s not.
I scheduled a 4:45 appointment for later that week (I work in manhattan, so I was trying to get in a full work day). At 4:45 they take me into the exam room and seat me. And then I waited (a theme for this place?). for twenty minutes. In the most uncomfortable seat– worse than a plane’s seat in the full and upright position. I was actually at a forward angle. At 5:05 the dentist comes in and does a 5 minute examination. No cavities, but I need to replace a filling. I say, great, lets get this done. her response? I don’t work on patients after 4pm. WHAT THE HELL. Why would I make an appointment with the dentist and they think I would not want to have any necessary work done? So i’m expected to mess up my work schedule a third time for something that at ANY OTHER dentist’s office would have taken care of in one appointment? I THINK NOT.
so, if you like to waste a considerable amount of time and have a very painful experience, please, come here. Otherwise, find yourself a good dentist (they are out there).